Copperas Cove Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · $31,990 in fines
What this means for your family
This facility's physical therapy and hospice coordination have historically been strong points. However, recent reviews indicate a dangerous decline in care quality, specifically regarding medical monitoring and staff professionalism. If you choose this facility, you must closely monitor medication logs and hygiene standards daily.
Google Reviews
Google Reviews
37 reviews analyzed“Families should exercise extreme caution, as recent reviews highlight severe concerns regarding medical neglect, improper medication management, and unprofessional staff behavior. While some long-term reviews and hospice partners praise the facility's caring environment and physical therapy, recent reports of inadequate hygiene and life-threatening medical errors are highly alarming.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy team
- Supportive hospice coordination
- Clean and pleasant facility appearance
- Friendly admissions and administrative staff
Concerns
- Unprofessional and rude staff behavior (mentioned by 5 reviewers)
- Neglect regarding basic hygiene and changing residents (mentioned by 2 reviewers)
- Inadequate medical monitoring and medication management (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy team; can you tell me more about how they work with residents to improve mobility?
- 2How does the nursing team ensure that medication schedules are strictly followed and monitored throughout the day?
- 3With the administrative staff being so friendly during admissions, what is the process for keeping families updated on any changes in a resident's care?
- 4What specific steps are in place to ensure residents are assisted with personal hygiene and changing promptly throughout their shifts?
- 5Could you describe the dining experience and how the facility is working to improve the variety and quality of the meals provided?
- 6How does the facility handle medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in law lived at this facility for over two years. She was given excellent care by all of the nurses and staff. They treated us all like family.”
“The nurses and staff are great; the physical therapists gave me my life back.”
“My father went here for rehab and left in a body bag. While he was here he went to the hospital 4 times for low blood sugar of around 40.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents who lost too much weight
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family complaints, with 10 complaint-triggered deficiencies indicating residents or families have reported issues to authorities. The most recurring problems involve resident rights violations, food safety and dietary services, and accident prevention. While all deficiencies show correction dates, the facility continues to have new violations in similar areas, suggesting ongoing challenges with maintaining consistent care standards and respecting resident preferences and safety.
Dec 10, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 26, 2025Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 22, 2025Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 9, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 12, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Federal Penalties
Fine
Jul 30, 2025
$14,901
Fine
Sep 19, 2024
$9,065
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
COPPERAS COVE LTC PARTNERS INC
NADELINE GREENE
Chain Affiliation
Gulf Coast Ltc Partners
19 facilities nationwide
Chain avg rating: 2.4/5 · Rank 12 of 20
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit copperascovenursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Stoney Brook of Copperas Cove
< 1 miAssisted Living · Copperas Cove, TX
Hill Country Heights
< 1 miNursing Home · Copperas Cove, TX
Stoney Brook of Copperas Cove
2.2 miAssisted Living · Copperas Cove, TX
Avir at Killeen
6.7 miNursing Home · Killeen, TX