Nursing HomeMedicaid Investigative

Avir at El Paso

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7441 Paseo Del Norte, Northwest El Paso · El Paso, TX 79911|124 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 236 Google reviews

(915) 842-8700 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (15 vs median 8.0)
High staff turnover (60%)
High RN turnover (62%)

Bottom 25% in Texas · Critically understaffed (RN) · Worst in AVIR HEALTH GROUP chain · $199,581 in fines

Source: Medicare data

What this means for your family

While the facility's physical environment and therapy team are excellent, there are alarming patterns of neglect regarding hygiene and emergency responsiveness. If you choose this facility, you must implement a rigorous daily check of your loved one's hygiene and ensure they are being repositioned to prevent bedsores.

Google Reviews

236 reviews on Google

“AVIR AT EL PASO is frequently praised for its beautiful, clean, and modern facility and a highly professional therapy department. However, families should be extremely cautious regarding reports of serious neglect, including failure to change incontinence products, medication errors, and unresponsive nursing staff during emergencies.”

Quality Themes

Tap a score for details

Strengths

Clean and beautiful facility
Excellent physical therapy and rehab services
Professional and welcoming administrative staff
Compassionate and attentive therapists

Concerns

Neglect regarding hygiene and incontinence care (mentioned by 4 reviewers)
Unresponsive nursing staff to call lights or emergencies (mentioned by 4 reviewers)
Inadequate staffing levels leading to patient falls (mentioned by 2 reviewers)
Poor communication regarding medical status or changes (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 205 analyzed

151

⚡18 reviews posted between Aug 5, 2024 – Aug 10, 2024 · 18 were 5-star

How They Respond to Reviews

93%response rate

Good

The owner provides highly personalized and warm responses to 5-star reviews, often mentioning specific staff members or details from the text. For 1-star reviews, the owner uses a consistent template to disclaim responsibility and provide a phone number for further discussion.

Questions for Your Tour

1We've heard wonderful things about how beautiful and clean the facility is; could you show us the common areas where residents relax?
2With the high praise for your physical therapy team, how often do residents participate in rehab or mobility exercises?
3How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
4Can you walk us through your process for communicating medical updates or changes in status to family members?
5How do you manage medication administration to ensure everything is accurate and timely for each resident?
6What is the daily dining schedule like, and how do you ensure residents receive nutritious meals?

Personalized based on this facility's data

Key Review Excerpts

“My dad was at Avir for almost 2 months. Liza Was his nurse during the day all week. She was amazing! She always answered my questions and didn't look like she was in a hurry with me.”

Long-term resident's family · 2026★★★★★

“The nursing staff showed true love and dedication in everything they did. The therapy department was excellent, professional, supportive, and encouraging throughout the entire process.”

Rehab patient's family · 2026★★★★★

“My husband's grandfather is now in the hospital with bed sores because this place is too lazy to do the simple task of moving a bedridden pt to avoid this type of pain!”

Rehab patient's family · 2025★☆☆☆☆

Source: 236 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.38hrs

50%

Registered nurses for medical care

Total Nursing

3.24hrs

79%

All nurses + aides combined

Staff Turnover

56%

Lower is better (< 30% = good)

RN Turnover

63%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.8%

Better than Avg

Here

4.8%

19.4%

14.2%

El paso

17.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

14.4%

16.1%

El paso

15.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.0%

Better than Avg

Here

5.0%

15.3%

14.9%

El paso

15.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.7%

Mixed vs Avgs

Here

5.7%

12.1%

2.5%

El paso

4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

5.3%

3.2%

El paso

4.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility13.4%

Mixed vs Avgs

Here

13.4%

15.4%

9.4%

El paso

14.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.5%

Better than Avg

Here

90.5%

81.8%

89.2%

El paso

82.7%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.6%

Mixed vs Avgs

Here

87.6%

79.7%

88.0%

El paso

82.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

1.5%

El paso

2.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies

4penalties

Well above state avg (9.1)

72 complaint-triggered

$199,581 in fines

This facility shows a concerning pattern of recurring problems driven by numerous family complaints. Most issues stem from care planning failures, accident prevention problems, and medication management deficiencies. Families have repeatedly reported concerns about resident safety, proper treatment delivery, and communication about health changes. While the facility corrects violations when cited, the same care areas continue generating new complaints across multiple surveys, suggesting systemic issues that persist despite promised corrections.

Aug 18, 2025Complaint1 finding

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 1, 2025Complaint3 findings

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 22, 2025Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Apr 10, 2025Complaint2 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 6, 2025Routine25 findings

0015Potential for harm · WidespreadCorrected