Mentis Neuro Health
Families consistently rate this highly — reviewers highlight exceptional physical and occupational therapy. Schedule a visit to confirm the fit.
based on 92 Google reviews
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What this means for your family
This facility is an excellent choice for residents needing intensive physical or occupational therapy, as their rehab team is highly rated. However, families must be vigilant regarding hygiene and personal property, as there are documented patterns of lost laundry and delays in basic care tasks like diaper changes.
Google Reviews
Google Reviews
92 reviews on Google“Families often praise the facility for its exceptional physical therapy, professional nursing staff, and the compassionate leadership of the director, Sal. However, there are significant, recurring reports of neglect regarding hygiene, such as delayed diaper changes and unaddressed bedsores, as well as frequent loss of residents' personal belongings and laundry.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and well-maintained facilities
- Attentive and helpful management
Concerns
- Neglect regarding hygiene and timely care (e.g., diaper changes, bedsores) (mentioned by 4 reviewers)
- Loss of resident belongings and laundry (mentioned by 3 reviewers)
- Inconsistent adherence to dietary restrictions (mentioned by 2 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 121 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a strong reputation for physical and occupational therapy, how do you integrate these specialized services into a resident's daily routine?
- 2How does the nursing team ensure that personal hygiene needs and timely care are met consistently throughout every shift?
- 3What specific systems do you have in place to ensure that residents' laundry and personal belongings are carefully tracked and returned?
- 4How does the kitchen staff communicate and manage specific dietary restrictions to ensure every meal is safe and accurate for each resident?
- 5What is the protocol for responding to call lights, and how do you ensure staff are able to reach residents quickly at all hours?
- 6How does the management team keep families updated on their loved one's well-being and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“The Bartlett is a smaller facility with an amazing staff. Sal, who I believe is the director is wonderful. He is very understanding and holds high expectations for his staff, which really shows in the quality of care provided.”
“The Nursing staff, Physical & Occupational Therapist, Kitchen Staff, Direct Care Workers as well as Administrative staff and Management were amazing during my aunts stay. I never left the facility without an un-answered question or worry about her being taken care of.”
“The staff here on the skilled nursing side completely lack empathy for the patients. The nurses are rude and have no consideration at all. They came in to change the bed sheets while the patient was sleeping and didn’t even politely wake him, just started moving him around aggressively.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Mentis Neuro Health had several Life Safety Code violations identified during a September 2020 inspection, primarily related to fire alarm maintenance, sprinkler system testing, and gas line documentation. All identified issues were documented as corrected by October 25, 2020, and there are currently no active enforcement actions on record.
Sep 10, 2020Routine
Life Safety Code (5 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
Ownership & Operations
Who Operates This Facility
Mentis Neuro El Paso LLC
for profit
CLARA SILVA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit bartletthealth.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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