The Bartlett Skilled Nursing and Assisted Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Bottom 25% in Texas · $33,150 in fines · Abuse citation
What this means for your family
The Bartlett is an excellent choice for families prioritizing high-quality physical and occupational therapy and a friendly administrative team. However, you should closely monitor the facility's responsiveness to call lights and ensure that your loved one's specific dietary needs and personal belongings are being strictly managed.
Google Reviews
Google Reviews
92 reviews on Google“The Bartlett is highly regarded by many families for its exceptional physical therapy department and the compassionate, professional nature of its nursing staff. However, some reviewers have reported serious concerns regarding responsiveness to call lights, neglect in hygiene, and the loss of residents' personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facilities
- Professional and helpful administration
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Loss or damage of personal belongings and laundry (mentioned by 3 reviewers)
- Inconsistent adherence to dietary restrictions (mentioned by 2 reviewers)
- Lack of empathy or rudeness from some CNAs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 173 analyzed
How They Respond to Reviews
The owner uses a variety of repetitive, templated phrases to acknowledge positive feedback. While some responses mention specific staff members or family members, the core of the messaging relies on a small set of pre-written sentiments regarding 'trust' and 'honor.'
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busy night shifts?
- 3What specific steps are in place to ensure that residents' dietary restrictions are strictly followed during every meal?
- 4Can you describe your process for tracking and protecting residents' personal belongings and laundry to prevent any loss?
- 5How does the administration handle training for CNAs to ensure every resident is treated with consistent empathy and respect?
- 6In the event of a medical emergency after hours, what is the protocol for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The Bartlett is a smaller facility with an amazing staff. Sal, who I believe is the director is wonderful. He is very understanding and holds high expectations for his staff, which really shows in the quality of care provided.”
“Physical therapy department is awesome!!! They've helped me so very much!!! All the the staff is professional, courteous, friendly.”
“The staff here on the skilled nursing side completely lack empathy for the patients. The nurses are rude and have no consideration at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with complaint-triggered inspections revealing abuse and neglect deficiencies, including failure to protect residents from abuse and improper incident reporting, prompting family reports to authorities. Recurring problems span medication management, infection control, and care planning across multiple surveys, with many issues persisting despite correction dates. While all deficiencies show correction dates, the pattern of repeated violations in critical areas warrants careful scrutiny before placement.
Aug 22, 2025Routine12
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 7, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 6, 2025Complaint2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 11, 2024Routine10
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 15, 2023Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 7, 2025
$33,150
Ownership & Operations
Who Operates This Facility
Penan Retirement Centers Limited Partnership
for profit
MICHAEL A PERKINS
Ownership & Management
Owners
Douglas G Pendergras Sr Estate
Owner · Organization
Penan Retirement INC.
Owner · Organization
Pendergras, Don
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit bartletthealth.com
Medicare data downloads
Original nursing home datasets
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