Autumn Care of Marshville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 303 Google reviews
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What this means for your family
The facility has seen a significant positive shift in reputation recently, with families specifically noting improvements in cleanliness and staff engagement. When touring, we recommend asking about the specific activities calendar to see how they keep residents active, as this is a frequently cited benefit.
Google Reviews
Google Reviews
303 reviews on Google“Autumn Care of Marshville is currently receiving high praise from families and visitors, particularly following recent leadership changes. Reviewers frequently highlight a cleaner facility, more attentive nursing staff, and a management team that is actively engaged with residents and their families.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean, well-maintained environment
- Proactive and accessible leadership
- Strong communication with family members
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a 1/5 CMS health inspection rating, what specific steps is leadership currently taking to address these regulatory findings and improve compliance?
- 2I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 3With a 3/5 staffing rating, could you walk me through how you ensure consistent, personalized attention for all 110 residents during peak hours?
- 4What specific daily activities or social programs are currently in place to keep residents engaged and connected with one another?
- 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?
- 6The environment is frequently described as very clean and well-maintained; what is your process for ensuring this standard is upheld consistently across the facility?
Personalized based on this facility's data
Key Review Excerpts
“The building was cleaner! The staff was much more helpful. I was able to meet the new director of nursing while there. She was actually out talking to the residents. Asking them what they needed. How could she improve their lives!”
“After a stay at another facility that was absolutely terrible in every aspect Autumn Care of Marshville was a great move for the care of my family member.”
“The administrator eased my fears and myths associated with long term care. Their compassion and service are top notch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 12 deficiencies, including serious concerns about resident protection from abuse and neglect, though these appear corrected. The facility shows recurring problems with treatment and care, family notification requirements, and fire safety systems across multiple surveys. While most issues have been addressed, the pattern of repeated complaints and deficiencies in core care areas warrants careful consideration during any visit.
Feb 12, 2026Complaint3
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 12, 2026Routine1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 20, 2024Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 26, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Aug 21, 2025
$15,015
Fine
Jan 24, 2025
$12,935
Fine
Sep 26, 2024
$8,400
Fine
Sep 26, 2024
$8,401
Ownership & Operations
Who Operates This Facility
Autumn Care of Marshville
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 91 of 125
Ownership & Management
Owners
Shg Autumn, LLC
Owner · Organization
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
303 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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