Omni Manor Nursing Home
Strong Medicare quality ratings; families often praise compassionate individual staff members. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
Omni Manor shows significant inconsistency in the quality of care provided. While some families report excellent experiences with specific staff members and memory care, others have faced serious issues with cleanliness and communication. We strongly recommend scheduling an unannounced tour to observe the facility's current state and speaking directly with the nursing leadership to ensure your loved one's specific needs will be met.
Google Reviews
Google Reviews
23 reviews on Google“Reviews for Omni Manor Nursing Home are highly polarized, with families reporting drastically different experiences regarding care quality and facility cleanliness. While some visitors praise the staff for being compassionate and the facility for being immaculate, others report severe neglect, poor communication, and unsanitary conditions. Potential families should be aware of the significant inconsistency in care standards and the recurring complaints regarding administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Clean, well-maintained facility environment
- Effective rehab and care planning for some residents
Concerns
- Unsanitary conditions and lack of cleanliness (mentioned by 4 reviewers)
- Poor communication between staff and families (mentioned by 3 reviewers)
- Inattentive or unprofessional nursing staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what specific systems or regular check-ins do you have in place to keep us updated on our loved one's daily status?
- 2Given that some families have expressed concerns about the facility's cleanliness, could you walk me through your current housekeeping schedule and how you ensure high standards of hygiene in resident rooms?
- 3I see that you have a 4-star staffing rating, which is encouraging; how do you foster a culture of attentiveness and professionalism among the nursing team to ensure consistent care?
- 4With 11 recent health inspection deficiencies, what specific steps or quality improvement plans has the facility implemented to address these findings and improve your overall rating?
- 5I appreciate that you actively respond to feedback online; how do you use that family input to make tangible changes to the dining experience or daily activity programming?
- 6How does your clinical team handle medication management and urgent medical needs to ensure residents remain safe and stable without needing to leave the facility?
Personalized based on this facility's data
Key Review Excerpts
“The facility is immaculate, and the food is palatable. Thank you Omni Manor!”
“I would like to give thanks to Jennifer in the east wing memory care. It's very hard to find the compassion and caring she has in this day and age.”
“There is no communication between departments; so, your loved one gets lost in their chaotic shuffle. ONE HORRIBLE PROBLEM AFTER ANOTHER.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Omni Manor has ongoing concerns with food safety issues recurring across multiple inspections (2019, 2024), deficits in resident care including nutrition and safety hazards, and electrical/fire safety violations. Six deficiencies were triggered by families filing complaints about meal quality, accident prevention, care documentation, and resident treatment. While all violations show correction dates, the pattern of repeated food service problems and recent complaint-driven issues suggests persistent challenges with basic care standards.
Aug 9, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 16, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 1, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 1, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 4, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 28, 2022Routine7
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Omni Manor Nursing Home
for profit
Chain Affiliation
Windsor House, INC.
11 facilities nationwide
Chain avg rating: 3.5/5 · Rank 5 of 11
Ownership & Management
Owners
Masternick, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit windsorhouseinc.com
Medicare data downloads
Original nursing home datasets
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