Aurora Manor Special Care Cent
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
Aurora Manor's therapy department is frequently praised for helping patients regain mobility, making it a potential option for short-term rehab. However, families must be extremely cautious regarding nursing and aide responsiveness; multiple reviewers reported long wait times for call lights and neglect of basic hygiene. We strongly recommend visiting during off-hours or weekends to observe staffing levels and response times firsthand before committing.
Google Reviews
Google Reviews
67 reviews on Google“Aurora Manor Special Care Centre receives highly polarized feedback, with some families praising the physical therapy department and specific staff members, while others report severe neglect and safety concerns. Multiple reviewers describe significant issues with call light response times, hygiene, and a lack of attentive care for residents with complex medical needs. Families should be aware of the stark contrast between positive experiences in rehab and critical reports of understaffing and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Welcoming and festive facility atmosphere
- Specific, highly-regarded nursing and administrative staff
- Strong dialysis department
Concerns
- Excessively long response times for call lights (mentioned by 5 reviewers)
- Neglect of basic hygiene and personal care (mentioned by 6 reviewers)
- High staff turnover and understaffing (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very festive atmosphere; what kind of daily activities or social events do you have planned to keep residents engaged?
- 2Given that physical and occupational therapy are strong points here, how do you coordinate those sessions with a resident's daily care routine?
- 3I understand that timely assistance is important for peace of mind; could you walk me through your process for monitoring and responding to call lights?
- 4How does your team ensure that personal hygiene and daily care needs are consistently met for every resident throughout the day?
- 5I see that you are very active in responding to feedback online; how do you use that communication to improve the daily experience for residents and their families?
- 6With your specialized dialysis department, how do you manage the coordination between those medical treatments and the resident's overall medication management plan?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is top tier, and the Nursing staff is quite attentive.”
“I've timed the minutes it takes for a call light to be answered. The longest so far was 32 minutes. Imagine that annoying sound on top of the televisions on 20+ because the residents are hard of hearing.”
“My husband was there following a traumatic incident to the both of us. I was called 1 to 2 times a week about “ who’s going to pay for his stay” for over a year, while I was recuperating also. Staff wasn’t friendly either.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 17 complaints that triggered federal inspections, revealing recurring issues with accident prevention, communication about resident incidents, and medication management. Recent deficiencies include problems with respiratory care, infection control, and abuse prevention policies, though the facility has correction plans in place. While many issues appear corrected after being identified, the pattern of complaint-driven investigations suggests ongoing care quality concerns that warrant careful evaluation during your visit.
Jan 26, 2026Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 26, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 1, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2024Complaint7
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Aug 28, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 13, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Aurora Manor Special Care Cent
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 68 of 125
Ownership & Management
Owners
Morton J Weisberg Trust
Owner (parent company) · Organization
Howard, Melvyn
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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