Canterbury of Twinsburg
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews
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What this means for your family
While Canterbury of Twinsburg is praised for its cleanliness and activities, the recent reports of medication management failures and poor communication are serious red flags. If you choose this facility, ensure you have a consistent presence to monitor care and advocate for your loved one, as responsiveness appears to be inconsistent.
Google Reviews
Google Reviews
20 reviews on Google“Canterbury of Twinsburg receives highly polarized feedback, with many families praising the facility for its cleanliness, engaging activities, and professional nursing staff. However, significant concerns exist regarding communication, responsiveness, and medication management, with some reviewers reporting serious lapses in patient care and staff availability.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging resident activities
- Professional nursing and therapy staff
- Responsive care team (noted by multiple positive reviewers)
Concerns
- Poor communication and failure to return family inquiries (mentioned by 2 reviewers)
- Inattentive nursing staff and slow response to patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed many people mention how clean and well-maintained the facility is; how often are the resident rooms and common areas deep-cleaned?
- 2What is the best way for us to stay in regular contact with the nursing team to ensure we are always updated on our loved one's status?
- 3How does the nursing staff manage medication schedules to ensure everything is administered accurately and on time?
- 4Can you tell us more about the types of engaging activities planned for the residents each week?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family?
- 6How does the care team prioritize responding to call lights or immediate resident needs during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nursing aides frequently checked on him to make sure had had everything he needed and were responsive when he hit is call light.”
“My sister had stage 4 cancer everywhere. She had multiple fractures because of it. She was on a strict pain control regimen. She didn't get any of her pain meds and they were so rough with her she called me screaming in pain and had to call 911 herself.”
“The nursing staff only entered the room when explicitly asked, and even then, they treated our concerns as inconveniences.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 13 deficiencies, including serious concerns about accident prevention, infection control, and abuse prevention policies. The facility shows recurring problems with safety hazards, resident dignity and rights, and infection control across multiple surveys from 2019 to 2025. While most issues appear corrected after identification, the pattern of repeated safety and care concerns warrants careful consideration during any visit.
Jun 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2024Routine12
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 14, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 29, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 19, 2023Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 11, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Jun 12, 2023
$25,488
Ownership & Operations
Who Operates This Facility
Canterbury of Twinsburg
for profit
Ownership & Management
Owners
Berardino, Nicholas
Owner
Cilone, Joseph
Owner
Huber, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit inspirahealthgroup.com
Medicare data downloads
Original nursing home datasets
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