Twinsburg Post Acute
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (27 vs median 8.0)
- High staff turnover (78%)
- High RN turnover (96%)
Bottom 25% in OH · Below recommended RN staffing · Very high staff turnover · Worst in PACS GROUP chain · $108,855 in fines
What this means for your family
This facility features a highly effective therapy team and a clean environment, making it a strong candidate for short-term rehab. However, families should be aware of reports regarding poor night-shift responsiveness and inconsistent communication; we recommend visiting during off-hours and establishing a clear communication plan with the social worker upon admission.
Google Reviews
Google Reviews
23 reviews on Google“Twinsburg Post Acute receives high praise for its physical therapy team and the compassionate care provided by many individual staff members. However, families should be aware of significant concerns regarding inconsistent communication, occasional neglect during night shifts, and lapses in medical coordination for complex needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Clean and well-maintained facility environment
- Many individual staff members noted as caring and attentive
- Strong admissions and social work support
Concerns
- Neglectful or inadequate care during night shifts (mentioned by 2 reviewers)
- Poor or inconsistent communication with family members (mentioned by 2 reviewers)
- Inconsistent staffing levels leading to poor care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent, high-quality care during the night shift?
- 2I noticed that communication is a top priority for families; what is your standard process for updating us on changes in care or medication management?
- 3Since your therapy team is so highly regarded, how do they coordinate with the nursing staff to ensure that progress made during sessions is maintained throughout the rest of the day?
- 4With 114 residents, how do you ensure that each individual receives personalized attention and that their specific care needs are met consistently?
- 5What does a typical daily schedule look like for residents here, and how do you encourage participation in activities to keep them engaged?
- 6In the event of a medical concern or emergency, what is the clear chain of communication to ensure family members are notified promptly?
Personalized based on this facility's data
Key Review Excerpts
“The therapists on staff never gave up on him and really worked hard to help him recover. It seemed like he would never get to a place that he could be out of a nursing home. Well 4 months later we moved my father into an assisted living facility and he is flourishing.”
“However, at night, it is an absolute horror show. The nurses and aides are lazy and neglectful at best. My mother was literally screaming in pain and they couldn’t bother to come in and check on her.”
“I requested a psychological evaluation for my 89 year old father which, I was told, could only occur on a Tuesday or Thursday when the psychiatrist visited the facility, and I did express to the staff that I wanted to know when the evaluation was scheduled because I wanted to be there. Without my knowledge, someone came in a W”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
9
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering inspections, with 42 of 78 deficiencies complaint-related. Persistent issues include medication management, resident safety and accident prevention, and infection control appearing repeatedly across recent surveys. While the facility corrects most violations, the pattern shows ongoing problems with basic care quality, family notification of incidents, and maintaining safe environments for residents.
Feb 10, 2026Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 5, 2026Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2025Complaint9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 30, 2025Complaint8
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 13, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 25, 2025
$70,756
Payment Denial
May 16, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Twinsburg Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 246 of 260 (Worst)
Ownership & Management
Owners
Buckeye Chai Holding Company LLC
Owner · Organization
Bc Operating Group LLC
Owner (parent company) · Organization
Buckeye Chai Investors LLC
Owner (parent company) · Organization
Zuckerman, Yair
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit twinsburgpa.com
Medicare data downloads
Original nursing home datasets
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