Anna Maria of Aurora
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 123 Google reviews
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What this means for your family
While the facility is praised for its clean environment and effective physical therapy, families should be aware of significant concerns regarding nursing responsiveness and hygiene consistency. If you choose this facility, be prepared to be highly involved in your loved one's daily care and consider installing a camera to ensure needs are met, as multiple families noted this was necessary to improve care quality.
Google Reviews
Google Reviews
123 reviews on Google“Anna Maria of Aurora receives high praise for its clean, well-maintained campus and a therapy team that many families credit for successful rehabilitation outcomes. However, there is a recurring pattern of complaints regarding nursing responsiveness, particularly regarding call-light wait times, inconsistent hygiene care, and occasional reports of staff being inattentive or overworked.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, well-maintained, and odor-free facility
- Compassionate and friendly frontline staff
- Active social and recreational programming
Concerns
- Slow response times for call lights and bathroom assistance (mentioned by 3 reviewers)
- Inconsistent hygiene care and bed sheet changes (mentioned by 3 reviewers)
- Understaffed and overworked nursing/dietary personnel (mentioned by 2 reviewers)
- Poor communication regarding medical status and care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk us through what a typical week of activities looks like for a new resident?
- 2Given the importance of timely assistance, what is the current process for monitoring and responding to call lights, especially during shift changes?
- 3We value clear communication; what is the standard protocol for keeping families updated on changes in a resident's medical status or care plan?
- 4How does the nursing team coordinate with the therapy department to ensure consistent hygiene and comfort care throughout the day?
- 5I saw that the facility has a 4-star staffing rating, but I’m curious how you manage staffing levels to ensure residents receive prompt attention during peak hours?
- 6Since dining is such a big part of daily life, what steps are you taking to improve the variety and quality of the meal service for residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapy folks (PT, OT, SLP) were good, and the cleaning folks seemed to do a good job. However that's where the good part ends. The staff would wake her up at 3:30 am to get dressed. That's ridiculous at best.”
“My husband nearly died from the irresponsible and untrained staff and doctor who cared for him. I was told he had a virus but he actually had internally bleeding and after 5 days of vomiting and diarrhea, it was finally reported to the nurse.”
“It got better when we put in the camera with audio and video recording, because we could see what Mom needed and be better support for her, as well as personalize her care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Anna Maria of Aurora shows recurring issues across multiple care areas that families should consider carefully. The facility has faced problems with fire safety systems, medication management, and food safety across all five surveys, with one family filing a complaint about accident hazards and another about protection of resident belongings. While all deficiencies have correction dates, the pattern of repeated issues in critical areas like sprinkler systems, emergency exits, and food handling suggests ongoing operational challenges that warrant discussion during any facility visit.
Dec 22, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 24, 2023Routine19
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Dec 12, 2019Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Construction Deficiencies
Meet other general requirements.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Anna Maria of Aurora
for profit
Ownership & Management
Owners
Norton Bros. Holding Company
Owner · Organization
Baker, Aaron C
Owner (parent company)
Norton, Christopher G
Owner (parent company)
Norton, Robert J
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit annamariaofaurora.com
Medicare data downloads
Original nursing home datasets
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