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Strong Medicare quality ratings; public reviewers often praise modern, clean, and hotel-like facility. Still worth an in-person visit.
based on 161 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Avenue at Aurora has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: modern, clean, and hotel-like facility and effective physical and occupational therapy teams. Review the component ratings and current source records before deciding.
The Avenue at Aurora presents a stark contrast between its modern, hotel-like physical environment and the quality of care provided. While many reviewers praise the facility's appearance and the dedication of specific staff members during rehabilitation stays, a significant number of families report serious concerns regarding neglect, slow response times to call lights, and poor communication. Potential residents and their families should be aware that experiences appear highly inconsistent, with some praising the facility as excellent while others describe life-threatening lapses in medical oversight.
Quality Themes
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Concerns
Rating Trends
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Distribution · 164 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My father was a resident from 11/2015 until he passed away on 5/27/19. The care and compassion from the staff is exceptional. There is no such thing as perfection, however, this facility and the people employed there are as close as it can get.”
“My mom had fall risk and no bed alarms.. she fell 12 times!! They had a mat next to her bed that was removed every time we went to see her then they they would put it down just while we were there. Finally she fell broke her knee, sent to hospital came back to avenue.. fell again then had to have surgery!!”
“I waited for assistance in the bathroom. I waited 90 minutes with no help.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
4
measures
5
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, with 10 of 24 deficiencies stemming from family reports. Recurring issues include safety hazards, fire safety problems, and care quality concerns including medication errors and pain management. While all deficiencies show correction dates, recent complaints in 2024-2025 about safety hazards and infection control suggest ongoing problems that warrant careful consideration during your visit.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Avenue at Aurora
for profit
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 11 (Highest rating)
Owners
Flank, Eitan
Owner
Flank, Liat
Owner
Flank, Matan
Owner
Flank, Shaul
Owner
Sausen, Joel
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
161 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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