Avenue at Aurora
Strong Medicare quality ratings; families often praise modern, clean, and hotel-like facility. Still worth an in-person visit.
based on 159 Google reviews
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What this means for your family
While the facility is physically beautiful and offers strong rehabilitation services, there is a recurring pattern of neglect regarding basic needs and slow response times to call lights. If you choose this facility, ensure you have a plan for frequent family visits to monitor care and advocate for your loved one's needs, as staffing levels appear inconsistent.
Google Reviews
Google Reviews
159 reviews on Google“The Avenue at Aurora presents a stark contrast between its modern, hotel-like physical environment and the quality of care provided. While many reviewers praise the facility's appearance and the dedication of specific staff members during rehabilitation stays, a significant number of families report serious concerns regarding neglect, slow response times to call lights, and poor communication. Potential residents and their families should be aware that experiences appear highly inconsistent, with some praising the facility as excellent while others describe life-threatening lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and hotel-like facility
- Effective physical and occupational therapy teams
- Some highly dedicated and compassionate individual staff members
- Appealing private room accommodations
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Neglect regarding hygiene, including residents left in soiled clothing (mentioned by 6 reviewers)
- Poor communication with family members regarding medical status (mentioned by 4 reviewers)
- Understaffing leading to inadequate care (mentioned by 5 reviewers)
- Medical oversight failures (e.g., missed infections, dehydration, falls) (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed concerns about the timeliness of staff responses, could you walk me through the protocol for how call lights are monitored and prioritized during different shifts?
- 2I noticed the facility has a modern, hotel-like feel; how do you ensure that the high standard of the physical environment is matched by consistent daily hygiene and personal care for residents?
- 3Communication is very important to our family; what is your standard process for keeping family members updated on changes in a resident's medical status or health condition?
- 4With your therapy team being a noted strength, how do you integrate their work with the nursing staff to ensure residents stay hydrated and mobile throughout the day?
- 5How does your nursing team manage medication administration and oversight to ensure that potential health issues, like infections or changes in condition, are caught and addressed early?
- 6What does a typical day look like for residents in terms of social interaction and dining, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My father was a resident from 11/2015 until he passed away on 5/27/19. The care and compassion from the staff is exceptional. There is no such thing as perfection, however, this facility and the people employed there are as close as it can get.”
“My mom had fall risk and no bed alarms.. she fell 12 times!! They had a mat next to her bed that was removed every time we went to see her then they they would put it down just while we were there. Finally she fell broke her knee, sent to hospital came back to avenue.. fell again then had to have surgery!!”
“I waited for assistance in the bathroom. I waited 90 minutes with no help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 10 of 24 deficiencies stemming from family reports. Recurring issues include safety hazards, fire safety problems, and care quality concerns including medication errors and pain management. While all deficiencies show correction dates, recent complaints in 2024-2025 about safety hazards and infection control suggest ongoing problems that warrant careful consideration during your visit.
Jan 20, 2026Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 17, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 20, 2024Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 21, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Avenue at Aurora
for profit
Chain Affiliation
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 11 (Best)
Ownership & Management
Owners
Flank, Eitan
Owner
Flank, Liat
Owner
Flank, Matan
Owner
Flank, Shaul
Owner
Sausen, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
159 reviews from families & visitors
Official Website
Visit avenueataurora.com
Medicare data downloads
Original nursing home datasets
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