Atlantic Shores Nursing and Rehab Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 102 Google reviews
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What this means for your family
While the physical therapy department at Atlantic Shores is frequently praised for its effectiveness, the facility has a recurring pattern of severe understaffing and poor nursing response times. If you choose this facility, we strongly advise that you visit frequently to monitor your loved one's hygiene and medical needs, as multiple reviewers reported that basic care tasks were neglected without family intervention.
Google Reviews
Google Reviews
102 reviews on Google“Atlantic Shores Nursing and Rehab Center receives highly polarized feedback, with many families praising the physical therapy department and specific staff members, while others report severe neglect and communication failures. Recurring complaints highlight significant understaffing, slow response times to call buttons, and poor hygiene standards, which have led to multiple emergency hospitalizations for residents. Prospective families should be aware that while some report a warm, caring environment, others describe a facility struggling with basic care and professional accountability.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Many dedicated, compassionate individual staff members
- Clean and well-maintained facility environment
- Proactive and helpful business office staff
Concerns
- Severe understaffing leading to slow response times (mentioned by 14 reviewers)
- Poor hygiene and failure to assist with basic needs (showers, toileting) (mentioned by 11 reviewers)
- Inadequate communication with families regarding medical status (mentioned by 7 reviewers)
- Poor food quality and lack of dietary oversight (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like toileting and hygiene?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you ensure that same level of dedicated attention carries over to daily nursing care?
- 3Could you walk me through your process for updating families on a resident's medical status, and how do you ensure those communications are consistent and proactive?
- 4I appreciate that your team is active in responding to feedback online; how do you use that family input to improve the quality of dining and dietary oversight for residents?
- 5With the current staffing rating, what is your plan for managing medication administration to ensure there are no delays or errors?
- 6What does a typical day look like for a resident here in terms of social engagement and activities outside of their therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is top notch, the staff is kind and friendly and the facility is clean and maintained well.”
“My sister was recently a patient after having a total ankle replacement. She is 66 years old, alert and oriented. She was not treated with dignity or respect during her stay. She was there for 5 days before she ever received a shower.”
“My mother was discharged from AdventHealth in Orlando and ordered into rehabilitation. I selected Atlantic Shores for her and it was the best decision we could have made. Her physical therapy and occupational therapy were top-notch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Atlantic Shores has 18 deficiencies across 5 surveys with 2 complaint-triggered cases, indicating families have filed reports about care concerns. The most recurring issues involve care planning and assessments, quality of care delivery, and medication management oversight. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with fundamental resident care processes that families should discuss during visits.
Jan 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 25, 2024Routine1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Mar 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Dec 22, 2022Routine7
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Feb 11, 2021Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Meet other general requirements that are deficient.
Ownership & Operations
Who Operates This Facility
Atlantic Shores Nursing and Rehab Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 17 of 43
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit atlanticshoresrehab.com
Medicare data downloads
Original nursing home datasets
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