Anchor Care & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 153 Google reviews
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What this means for your family
This facility's strong rehab therapy team makes it a solid choice for post-surgery recovery, and many families report a positive experience with the nursing staff. However, families should be aware of recurring reports regarding slow response times to call lights and inconsistent hygiene. We strongly recommend visiting in person and asking specifically how the facility handles call light response times during night and weekend shifts.
Google Reviews
Google Reviews
153 reviews on Google“Anchor Care & Rehabilitation Center receives highly polarized feedback, with many families praising the facility's recent renovations, attentive nursing staff, and effective physical therapy programs. However, a significant number of reviewers report critical failures in basic care, including long response times for call lights, poor hygiene, and issues with medication management. Prospective families should be aware that while many report a positive recovery experience, there is a recurring pattern of complaints regarding understaffing and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Recent facility renovations and clean environment
- Helpful and responsive admissions and administrative staff
- Compassionate nursing care noted by many families
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Poor food quality and unappealing meal service (mentioned by 6 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
- Understaffing leading to neglect or delayed care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 154 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific steps are being taken to ensure that the cleanliness and hygiene of individual patient rooms are maintained consistently throughout the week?
- 2I noticed the staffing rating is lower than other metrics; how does the facility manage call light response times to ensure residents receive timely assistance when they need it?
- 3We understand that nutrition is vital for recovery; could you walk us through how the dining program is being improved to address feedback regarding meal quality and variety?
- 4With medication management being a key priority for our family, what protocols are in place to ensure accuracy and consistency in the administration of daily prescriptions?
- 5I saw that the administrative team has been responsive in addressing feedback online; how does that open communication style translate into your daily interactions with families regarding their loved one's care?
- 6What does a typical daily schedule look like for residents, and how do you encourage participation in activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The staff was wonderful, (Andrea, Zita, Faye, Micheala, Jessica, Anise, Christy, Nadesh) to name a few. PT/OT were great as well! Encouraging and motivating and fun.”
“You press the call button and wait for over 45 minutes to get help, my longest wait time was an hour 15 minutes. The food is like something you’d feed a dog. Bugs flying all around.”
“The nurses and therapists have been excellent. I go to many nearby rehab and nursing facilities. It has improved expeditiously.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to resident protection from abuse and safety hazards, with the most recent complaint in August 2024. The facility shows recurring issues with resident care quality, equipment safety, and resident rights across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of ongoing violations across different care areas suggests persistent operational challenges that families should carefully consider.
Jun 12, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Aug 30, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 19, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 11, 2022Routine11
Environmental Deficiencies
Keep all essential equipment working safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Federal Penalties
Fine
Aug 30, 2024
$7,426
Fine
Aug 30, 2024
$7,426
Ownership & Operations
Who Operates This Facility
Anchor Care & Rehabilitation Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 19 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit anchorcarerc.com
Medicare data downloads
Original nursing home datasets
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