Avante at Melbourne INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 104 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 6.0)
- High RN turnover (56%)
Bottom 25% in FL · Below recommended RN staffing · Worst in AVANTE CENTERS chain · $87,952 in fines · Abuse citation
What this means for your family
While some families report improvements in communication and physical therapy, the frequency of reports regarding neglect, unsanitary conditions, and slow response times is extremely high. If you are considering this facility, we strongly advise conducting an unannounced visit and speaking directly with current residents and their families to verify the current standard of care.
Google Reviews
Google Reviews
104 reviews on Google“Avante at Melbourne receives overwhelmingly negative feedback, with numerous reviewers describing the facility as neglectful, understaffed, and unsanitary. While a small subset of families and patients report positive experiences with specific staff members and physical therapy, the vast majority of reviews cite severe issues including long wait times for call lights, poor hygiene, and unprofessional behavior from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Select compassionate and attentive individual staff members
- Visible efforts by some to improve communication
Concerns
- Excessive wait times for call light responses (mentioned by 18 reviewers)
- Unsanitary conditions and facility cleanliness (mentioned by 12 reviewers)
- Rude, unprofessional, or dismissive staff (mentioned by 15 reviewers)
- Medication administration errors or delays (mentioned by 7 reviewers)
- Inadequate staffing levels (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is your current protocol for ensuring call lights are answered promptly, especially during night shifts?
- 2I noticed the facility has had a high volume of state-reported deficiencies recently; what specific steps is leadership taking to address these findings and improve the overall quality of care?
- 3Could you walk me through your current process for medication administration to ensure accuracy and prevent the delays that some families have expressed concern about?
- 4Cleanliness is a top priority for our family; how often are rooms and common areas deep-cleaned, and who is responsible for maintaining these standards throughout the day?
- 5I see that the physical therapy department is highly regarded here; how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6What is your strategy for fostering a more professional and supportive culture among the staff to ensure that every resident feels treated with dignity and respect?
Personalized based on this facility's data
Key Review Excerpts
“The staff has become more attentive, communicative, and genuinely caring. It’s clear they’re making an effort to create a better environment for residents.”
“The physical therapy she received while there definitely worked, she came home stronger than when she was admitted, able to walk on her own with the help of a walker!”
“The respiratory staff did a great job with my mothers care but everyone else from the doctor, whom I never spoke to, to the administrators and the nursing staff is sub par.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 16 complaints triggering federal inspections, with recurring issues in abuse prevention, care planning, and medication management. The facility has faced multiple complaints about protecting residents from abuse and neglect, with violations spanning from 2023 to 2025, though all deficiencies show correction dates, suggesting the facility addresses identified problems when cited.
Jul 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Feb 14, 2025Routine14
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 9, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 17, 2023Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Apr 10, 2025
$46,176
Fine
Nov 17, 2023
$41,776
Payment Denial
Nov 17, 2023
34-day denial
Ownership & Operations
Who Operates This Facility
Avante at Melbourne INC
for profit
Chain Affiliation
Avante Centers
11 facilities nationwide
Chain avg rating: 2.7/5 · Rank 9 of 11 (Worst)
Ownership & Management
Owners
Ag Holdings, INC.
Owner · Organization
Debbie Klurman 1994 Trust
Owner (parent company) · Organization
Deena Klurman Kranz 2000 Trust
Owner (parent company) · Organization
Mona Mizrachi 1994 Trust
Owner (parent company) · Organization
Sisel Klurman 2001 Revocable Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit avantecenters.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Melbourne Healthcare and Rehabilitation Center
< 1 miNursing Home · Melbourne, FL
Brookshire (the)
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Salterra Senior Living at Melbourne
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Family Home Alf
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Melbourne Terrace Rehabilitation Center
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Atlantic Shores Nursing and Rehab Center
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