Nursing HomeMedicaid

Aviata at Palm Bay

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5405 Babcock St Ne, Palm Bay, FL 32905|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 138 Google reviews

(321) 722-0660 Directions Website

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What this means for your family

This facility features a highly regarded rehabilitation team that has helped many residents regain independence. However, the recurring reports of neglect and slow response times are serious red flags. If you choose this facility, we strongly advise daily visits and active advocacy to ensure your loved one's basic hygiene and dietary needs are met.

Google Reviews

138 reviews on Google

“Aviata at Palm Bay (formerly The Palms/Aspire) receives highly polarized feedback, with many residents praising the physical and occupational therapy teams for their recovery success. However, a significant number of families report critical failures in basic care, including prolonged neglect, poor response times to call lights, and inadequate dietary management for diabetic patients. While some staff members are highlighted for their compassion, the recurring reports of hygiene issues and understaffing suggest a facility with inconsistent quality of care.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy teams
Warm and attentive individual staff members
Strong support from social services and administrative staff
Clean and well-maintained common areas

Concerns

Neglect and hygiene issues (patients left in soiled linens for extended periods) (mentioned by 9 reviewers)
Slow or non-existent response to call lights, especially at night (mentioned by 6 reviewers)
Poor quality, quantity, and inappropriate dietary options for diabetics (mentioned by 5 reviewers)
Understaffing, particularly during night shifts (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 145 analyzed

110

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and resident care?
2Given that physical and occupational therapy are highlighted as strengths here, how do you integrate those services into a resident's daily routine?
3We want to ensure our loved one’s hygiene needs are consistently met; what is your protocol for monitoring and assisting residents with personal care throughout the day and night?
4How does your nursing team manage call light response times, particularly during the overnight hours when staffing levels are lower?
5I understand dietary needs can be complex; how do you ensure that residents with specific medical conditions, like diabetes, receive appropriate and nutritious meal options?
6With a 3-star health inspection rating, what specific steps is the facility currently taking to address recent regulatory findings and improve overall care standards?

Personalized based on this facility's data

Key Review Excerpts

“My mother was carelessly dropped off here two nights ago, ever since I’ve been informed that she’s been left to sit in her own filth for an unacceptable amount of time.”

Long-term resident's family · 2022★★★★★

“The physical therapy team is awesome they have helped me strengthen my legs and upper body so much that I can now lift my body with my arms.”

Rehab patient · 2025★★★★☆

“They never moved my grandmother and she developed multiple bedsores. They would leave her in dirty diapers for HOURS! It was no surprise when she had to be rehospitalized for an infection.”

Long-term resident's family · 2023★☆☆☆☆

Source: 138 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.77hrs

Registered nurses for medical care

Total Nursing

3.50hrs

85%

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

19.5%

15.0%

Brevard

12.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.0%

Mixed vs Avgs

Here

5.0%

12.1%

4.1%

Brevard

5.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.3%

Mixed vs Avgs

Here

8.3%

15.5%

8.7%

Brevard

6.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility17.3%

Mixed vs Avgs

Here

17.3%

19.4%

11.5%

Brevard

10.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Brevard

99.6%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility9.7%

Worse than Avg

Here

9.7%

5.3%

5.6%

Brevard

4.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Brevard

97.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

81.8%

94.8%

Brevard

96.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.7%

Worse than Avg

Here

1.7%

1.6%

1.5%

Brevard

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

5penalties

Well below state avg (7.3)

12 complaint-triggered

$21,693 in fines

Clean record — no deficiencies

This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports about resident care issues in 12 of 23 total violations across recent surveys. The most frequent problems involve resident rights violations (particularly around transfers and discharges), accident prevention and safety hazards, and care planning deficiencies. While all deficiencies show correction dates, the recurring nature of similar issues across multiple surveys suggests ongoing quality challenges that families should carefully consider.

Mar 12, 2026Routine1 finding

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Mar 6, 2025Complaint2 findings

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 27, 2024Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 13, 2024Routine4 findings

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Apr 5, 2024Complaint6 findings

0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0622Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

Jun 7, 2023Complaint3 findings

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Federal Penalties

Fine

Apr 5, 2024

$5,125

Fine

Apr 5, 2024

$5,125

Fine

Apr 5, 2024

$6,550

Fine

Nov 6, 2023

$1,748

Fine

Oct 17, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at Palm Bay

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 13 of 52

Ownership & Management

Owners

5405 Babcock St Ne Opco Parent LLC

Owner · Organization

5405 Babcock St Ne Opco Holdco LLC

Owner (parent company) · Organization

Dagan, Amitai