Melbourne Terrace Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 148 Google reviews
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What this means for your family
This facility offers excellent rehabilitation therapy, but families must be aware of significant reports regarding inconsistent nursing care and hygiene. If you choose this facility, ensure you have an advocate who can visit frequently to monitor call light response times and basic personal care needs.
Google Reviews
Google Reviews
148 reviews on Google“Melbourne Terrace Rehabilitation Center receives polarized feedback, with many families praising the facility's clean, hotel-like environment and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, poor hygiene management, and inconsistent communication from nursing staff. While some families feel their loved ones received 'royal' treatment, others describe a facility that struggles with understaffing and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and attractive facility
- Professional and responsive administrative staff
- Strong rehabilitation outcomes for many patients
Concerns
- Neglect and poor hygiene (e.g., failure to bathe patients or change soiled linens) (mentioned by 9 reviewers)
- Slow or ignored call light response times (mentioned by 6 reviewers)
- Understaffing leading to poor quality of care (mentioned by 5 reviewers)
- Inconsistent communication with family members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; could you tell us more about how the rehab team works with residents to reach their goals?
- 2What specific steps does your team take to ensure that call lights are answered promptly and that residents' personal hygiene and linen changes are handled consistently?
- 3How does the nursing staff manage medication schedules to ensure everything is administered accurately and on time?
- 4We'd love to know more about the dining experience—how is the menu planned, and how do you ensure residents receive nutritious meals they enjoy?
- 5How does the administration keep family members updated on a loved one's progress and any changes in their care?
- 6What is the protocol for handling medical emergencies during the night or over the weekend?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy department is absolutely the best. A special thank you to Cliff who was absolutely amazing, very intuiti”
“My mom was placed here after a long stay in the hospital. She was There for over two weeks And Never Washed Her Hair! Only one bed bath! Over 2 weeks are you kidding me?”
“The therapist performing the rehab was actually good but the other 23 hours of care a day was so awful. After she had been cleared to leave by the therapist we had to fight to get her actually discharged.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a September 2024 investigation revealing serious issues with resident protection from abuse and accident prevention, though both were corrected. The facility shows recurring problems with food safety and dietary services across multiple surveys, along with persistent issues in resident rights and care planning. While all deficiencies have correction dates, the pattern suggests ongoing operational challenges families should discuss during visits.
Dec 5, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 19, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 13, 2023Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Sep 19, 2024
$7,823
Fine
Sep 19, 2024
$7,823
Ownership & Operations
Who Operates This Facility
Melbourne Terrace Rehabilitation Center
for profit
Chain Affiliation
Clear Choice Healthcare
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 7 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit melbourneterracerehab.com
Medicare data downloads
Original nursing home datasets
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