Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 148 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Melbourne Terrace Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, well-maintained, and attractive facility. Review the component ratings and current source records before deciding.
Melbourne Terrace Rehabilitation Center receives polarized feedback, with many families praising the facility's clean, hotel-like environment and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, poor hygiene management, and inconsistent communication from nursing staff. While some families feel their loved ones received 'royal' treatment, others describe a facility that struggles with understaffing and inadequate basic care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 137 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy department is absolutely the best. A special thank you to Cliff who was absolutely amazing, very intuiti”
“My mom was placed here after a long stay in the hospital. She was There for over two weeks And Never Washed Her Hair! Only one bed bath! Over 2 weeks are you kidding me?”
“The therapist performing the rehab was actually good but the other 23 hours of care a day was so awful. After she had been cleared to leave by the therapist we had to fight to get her actually discharged.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that triggered a September 2024 investigation revealing serious issues with resident protection from abuse and accident prevention, though both were corrected. The facility shows recurring problems with food safety and dietary services across multiple surveys, along with persistent issues in resident rights and care planning. While all deficiencies have correction dates, the pattern suggests ongoing operational challenges families should discuss during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Sep 19, 2024
$7,823
Fine
Sep 19, 2024
$7,823
Melbourne Terrace Rehabilitation Center
for profit
Clear Choice Healthcare
8 facilities nationwide
Chain avg rating: 3.7/5 · Rank 7 of 9
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
148 reviews from families & visitors
Official Website
Visit melbourneterracerehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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