Aspen Trace Health & Living Community
Strong Medicare quality ratings; families often praise highly dedicated and compassionate individual staff members. Still worth an in-person visit.
based on 204 Google reviews
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What this means for your family
While many families report excellent, personalized care from specific staff members, there is a consistent pattern of severe understaffing and hygiene failures, particularly in the rehab and nursing wings. When touring, ask specifically for the weekend staffing ratios and request a clear plan for how call-light response times are monitored and managed during off-hours.
Google Reviews
Google Reviews
204 reviews on Google“Aspen Trace Health & Living Community receives polarized feedback, with many families praising the dedicated, compassionate staff and clean environment, while others report critical failures in basic care. While specific nurses and aides are frequently lauded for their kindness and attentiveness, multiple reviewers have raised serious concerns regarding chronic understaffing, slow call-light response times, and neglectful hygiene practices in the rehab and nursing wings.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate individual staff members
- Clean and well-maintained facility
- Effective and professional physical therapy department
- Warm, family-like atmosphere in assisted living
Concerns
- Chronic understaffing leading to slow call-light response times (mentioned by 8 reviewers)
- Neglectful hygiene care (e.g., residents left in soiled diapers for extended periods) (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from management/corporate (mentioned by 4 reviewers)
- Inconsistent quality of care during nights and weekends (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 187 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your physical therapy team, how do you integrate their rehabilitation services into the daily routine of residents who need consistent support?
- 2I noticed your team is very active in responding to online feedback; what is your process for communicating with families when they have concerns about their loved one's daily care needs?
- 3With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly, especially during the evening and weekend shifts?
- 4Can you walk me through your process for medication management and how you ensure accuracy and consistency for residents who have complex health needs?
- 5I’ve read that the facility has a wonderful, family-like atmosphere; how do you balance that warm environment with the rigorous hygiene and personal care standards required for residents?
- 6What is your facility's protocol for handling medical emergencies or sudden changes in a resident's health status during times when administrative staff are not on-site?
Personalized based on this facility's data
Key Review Excerpts
“My mom was taken here on Saturday 3/27/25 & was left in the same diaper for 20+HOURS when I discovered her lying in that disgusting bed! The LPN on duty was unconcerned and I had to ask for help again after waiting 20 minutes for someone to come.”
“There is some good people there but, the biggest Problem I had was Staffing Problems for the Weekends and Nights!! Either Nurses Calling Off or their Short Staffed!!. Waiting 45 minutes or 50 minutes just to get a Pain Medicine!!”
“My mother really enjoys living AT. Although slightly understaffed, the long-term staff is dedicated, kind and in-touch with the residents. Debby, Ashley, Fatima communicate well with the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of building safety and electrical system deficiencies across multiple surveys, with recurring issues in fire safety, electrical systems, and kitchen facilities. One family filed a complaint regarding inadequate care planning. While all deficiencies were reportedly corrected, the repeated safety violations—including emergency power failures and fire door maintenance problems—suggest ongoing infrastructure challenges that families should discuss during facility tours.
Apr 28, 2025Routine2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 17, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jul 14, 2023Routine4
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 14, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Aspen Trace Health & Living Community
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 4 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
204 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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