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Strong Medicare quality ratings; public reviewers often praise highly dedicated and compassionate individual staff members. Still worth an in-person visit.
based on 211 Google reviews
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No Medicare penalties on record · Zero findings in latest survey
Aspen Trace Health & Living Community has a strong overall Medicare rating. Public reviewers frequently mention: highly dedicated and compassionate individual staff members and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Aspen Trace Health & Living Community receives polarized feedback, with many families praising the dedicated, compassionate staff and clean environment, while others report critical failures in basic care. While specific nurses and aides are frequently lauded for their kindness and attentiveness, multiple reviewers have raised serious concerns regarding chronic understaffing, slow call-light response times, and neglectful hygiene practices in the rehab and nursing wings.
Quality Themes
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Rating Trends
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Distribution · 195 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My mom was taken here on Saturday 3/27/25 & was left in the same diaper for 20+HOURS when I discovered her lying in that disgusting bed! The LPN on duty was unconcerned and I had to ask for help again after waiting 20 minutes for someone to come.”
“There is some good people there but, the biggest Problem I had was Staffing Problems for the Weekends and Nights!! Either Nurses Calling Off or their Short Staffed!!. Waiting 45 minutes or 50 minutes just to get a Pain Medicine!!”
“My mother really enjoys living AT. Although slightly understaffed, the long-term staff is dedicated, kind and in-touch with the residents. Debby, Ashley, Fatima communicate well with the family.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents whose walking got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of building safety and electrical system deficiencies across multiple surveys, with recurring issues in fire safety, electrical systems, and kitchen facilities. One family filed a complaint regarding inadequate care planning. While all deficiencies were reportedly corrected, the repeated safety violations—including emergency power failures and fire door maintenance problems—suggest ongoing infrastructure challenges that families should discuss during facility tours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aspen Trace Health & Living Community
government
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 20 (Highest rating)
Owners
Riverview Hospital
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
211 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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