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Nursing HomeMedicaid Top Rated

Arrowhead Senior Living Community

Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.

6100 Arrowhead Drive, Osage Beach, MO 6506580 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 35 Google reviews

5
4
3
2
1
Arrowhead Senior Living Community Nursing Home in Osage Beach, MO — Street View
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What this means for your family

Arrowhead's beautiful facility and strong rehabilitation team make it a top contender for post-surgery recovery. However, families should be vigilant regarding clinical oversight; we recommend asking specific questions about how medical needs are monitored and ensuring there is a clear communication plan for your loved one's care.

Google Reviews

Google Reviews

35 reviews on Google
Arrowhead Senior Living Community is widely praised for its beautiful, hotel-like facility and strong rehabilitation services, with many families highlighting the compassionate nursing staff. However, some reviewers have raised significant concerns regarding the quality of skilled nursing care and responsiveness, particularly in the memory care and clinical oversight areas.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities8.0Meds5.0Memory6.0Comms6.0ValueN/A

Strengths

  • Beautiful, well-maintained facility
  • Excellent physical and occupational therapy
  • Compassionate and attentive nursing staff
  • Seamless transition and admission process

Concerns

  • Inconsistent quality of care in skilled nursing/memory care (mentioned by 4 reviewers)
  • Poor communication or responsiveness from staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(2)5.05.0'21(2)1.03.0'23(2)4.94.7'25(12)5.0'26(4)

Distribution · 39 analyzed

5
34
4
1
3
0
2
0
1
4

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2With your excellent physical and occupational therapy programs, how do you tailor these services to help residents maintain their independence as much as possible?
  • 3Since you have a 5-star CMS rating, what specific protocols do you have in place to ensure that the quality of care remains consistent across all shifts and departments?
  • 4I see you have a beautiful facility; what are some of the most popular social activities or community events that help residents feel connected to one another?
  • 5How do you ensure that families stay well-informed and receive timely updates regarding their loved one's health and daily status?
  • 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and communicating with their primary family contact?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff and the rehab crew were truly excellent—professional, kind, and attentive. Not only is the building fantastic to look at and incredibly clean, but the care matches the environment.

Rehab patient's family · 2026★★★★★

The staff brought it to our attention that maybe Mom would be better suited for memory care. Our family made that tough decision to make the move to memory care. The staff made this transition seamlessly.

Memory care family member · 2024★★★★★

If you are looking for skilled nursing facility, do not consider Arrowhead! It's possible that the assisted living side of the building is quite nice, however if your family member is dependent on skilled care delivered with kindness and respect you will not find it here.

Skilled nursing family member · 2022★★★★★
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.73hrs
98%
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
MO
16.7%
Camden
13.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
93.4%
MO
84.4%
Camden
91.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.4%
MO
17.9%
Camden
19.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.0%
Better than Avg
Here
19.0%
US
19.5%
MO
25.4%
Camden
26.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
14.4%
MO
19.1%
Camden
11.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Mixed vs Avgs
Here
97.4%
US
95.5%
MO
90.9%
Camden
98.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.4%
Better than Avg
Here
90.4%
US
79.8%
MO
63.5%
Camden
79.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.7%
Better than Avg
Here
92.7%
US
81.8%
MO
65.9%
Camden
77.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Camden
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (12.0)
1 complaint-triggered

Arrowhead Senior Living has recurring fire safety issues, with fire drill deficiencies appearing in three separate surveys (2022, 2023, 2024), suggesting persistent problems with emergency preparedness. The facility also has repeated issues with care planning and quality standards. One family complaint was filed recently regarding nursing care quality. While all deficiencies show correction dates, the pattern of recurring fire safety violations is concerning and warrants discussion during any visit.

Jan 23, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 10, 2024Routine
3
0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Sep 26, 2023Routine
5
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0847Minimal · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0849Minimal · WidespreadCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Jun 30, 2022Routine
15
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arrowhead Senior Living Community

Organization Type

for profit

Chain Affiliation

Chain Name

Midwest Health

Chain Size

10 facilities nationwide

Chain avg rating: 3.4/5 · Rank 3 of 10 (Best)

Ownership & Management

Owners

Arrowhead Retirement Operations LLC

Owner · Organization

100%

Floyd C Eaton III Trust 2012

Owner (parent company) · Organization

James Brett Klausman Trust 2012

Owner (parent company) · Organization

Jamie N Eaton Trust 2012

Owner (parent company) · Organization

Klaton Enterprises, LLC

Owner (parent company) · Organization

100%

Michael Graham Klausman Trust 2012

Owner (parent company) · Organization

Eaton, Floyd

Owner (parent company)

Klausman, James

Owner (parent company)

Key personnel

Arrowhead Retirement Operations LLCManagerMidwest Health, INC. 06122001ManagerBasler, JeffreyManagerEaton, FloydManagerKlausman, JamesManager
Source: Medicare provider data

Contact

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References & Resources

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