Arrowhead Senior Living Community
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 35 Google reviews

Watch Arrowhead Senior Living Community
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Arrowhead's beautiful facility and strong rehabilitation team make it a top contender for post-surgery recovery. However, families should be vigilant regarding clinical oversight; we recommend asking specific questions about how medical needs are monitored and ensuring there is a clear communication plan for your loved one's care.
Google Reviews
Google Reviews
35 reviews on Google“Arrowhead Senior Living Community is widely praised for its beautiful, hotel-like facility and strong rehabilitation services, with many families highlighting the compassionate nursing staff. However, some reviewers have raised significant concerns regarding the quality of skilled nursing care and responsiveness, particularly in the memory care and clinical oversight areas.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Excellent physical and occupational therapy
- Compassionate and attentive nursing staff
- Seamless transition and admission process
Concerns
- Inconsistent quality of care in skilled nursing/memory care (mentioned by 4 reviewers)
- Poor communication or responsiveness from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With your excellent physical and occupational therapy programs, how do you tailor these services to help residents maintain their independence as much as possible?
- 3Since you have a 5-star CMS rating, what specific protocols do you have in place to ensure that the quality of care remains consistent across all shifts and departments?
- 4I see you have a beautiful facility; what are some of the most popular social activities or community events that help residents feel connected to one another?
- 5How do you ensure that families stay well-informed and receive timely updates regarding their loved one's health and daily status?
- 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and communicating with their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and the rehab crew were truly excellent—professional, kind, and attentive. Not only is the building fantastic to look at and incredibly clean, but the care matches the environment.”
“The staff brought it to our attention that maybe Mom would be better suited for memory care. Our family made that tough decision to make the move to memory care. The staff made this transition seamlessly.”
“If you are looking for skilled nursing facility, do not consider Arrowhead! It's possible that the assisted living side of the building is quite nice, however if your family member is dependent on skilled care delivered with kindness and respect you will not find it here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arrowhead Senior Living has recurring fire safety issues, with fire drill deficiencies appearing in three separate surveys (2022, 2023, 2024), suggesting persistent problems with emergency preparedness. The facility also has repeated issues with care planning and quality standards. One family complaint was filed recently regarding nursing care quality. While all deficiencies show correction dates, the pattern of recurring fire safety violations is concerning and warrants discussion during any visit.
Jan 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 10, 2024Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 26, 2023Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 30, 2022Routine15
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Arrowhead Senior Living Community
for profit
Chain Affiliation
Midwest Health
10 facilities nationwide
Chain avg rating: 3.4/5 · Rank 3 of 10 (Best)
Ownership & Management
Owners
Arrowhead Retirement Operations LLC
Owner · Organization
Floyd C Eaton III Trust 2012
Owner (parent company) · Organization
James Brett Klausman Trust 2012
Owner (parent company) · Organization
Jamie N Eaton Trust 2012
Owner (parent company) · Organization
Klaton Enterprises, LLC
Owner (parent company) · Organization
Michael Graham Klausman Trust 2012
Owner (parent company) · Organization
Eaton, Floyd
Owner (parent company)
Klausman, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit midwest-health.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Ozark Rehabilitation & Health Care Center
< 1 miNursing Home · Osage Beach, MO
Lake Regional Health Systems
< 1 miNursing Home · Osage Beach, MO
Osage Beach Rehabilitation and Health Care Center
3.7 miNursing Home · Osage Beach, MO
Stonebridge Lake Ozark
5.8 miNursing Home · Osage Beach, MO
Camdenton Windsor Estates
7.6 miNursing Home · Camdenton, MO
Laurie Care Center
9.3 miNursing Home · Gravois Mills, MO