Osage Beach Rehabilitation and Health Care Center
Strong Medicare quality ratings; families often praise effective therapy department. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
While the facility has a strong therapy department and a clean environment, the recent reports of medication errors and patient falls are very concerning. I strongly recommend that you conduct an unannounced visit and ask specifically about their fall prevention protocols and how they handle medication administration for high-acuity residents.
Google Reviews
Google Reviews
20 reviews on Google“Osage Beach Rehabilitation and Health Care Center receives highly polarized feedback, with some families praising the therapy department and compassionate staff, while others report severe lapses in medical care and patient safety. Critical concerns include medication errors, inadequate supervision leading to falls, and poor communication regarding patient health declines. Families considering this facility should be aware of the significant disparity between positive experiences and reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective therapy department
- Clean, odor-free environment
- Compassionate nursing staff
Concerns
- Inadequate medical care and medication management (mentioned by 2 reviewers)
- Lack of patient supervision leading to falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the therapy department and the cleanliness of the facility; could you tell us more about the daily activities available for residents?
- 2What specific protocols are in place to ensure medication is administered accurately and on schedule for every resident?
- 3How does the nursing team monitor residents throughout the night to prevent falls or accidents?
- 4Could you describe your process for communicating important medical updates or changes in condition to family members?
- 5What specialized care and supervision strategies are used for residents in the memory care unit?
- 6In the event of a medical emergency after hours, what is the immediate procedure for getting a doctor or physician involved?
Personalized based on this facility's data
Key Review Excerpts
“My dad (w/advanced Alzheimer's) was here. He was not given his meds the first week and it didn't go well. From then on, we got nothing but constant pressure to move him out.”
“The care in this place is absolutely terrible. My grandpa hasn’t been here a week and has fallen twice and we’re at the hospital again.”
“My mother was in there for almost a month and the service was great. The people worked with her to get her where she could go home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with recurring problems in infection control, fire safety systems, and resident care planning persisting across surveys from 2022 to 2025. The facility shows a troubling pattern of repeated deficiencies in the same areas, suggesting systemic issues that have not been adequately resolved despite corrections.
Jun 17, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 27, 2025Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 6, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Dec 14, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 3, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 3, 2023
$107,324
Ownership & Operations
Who Operates This Facility
Osage Beach Rehabilitation and Health Care Center
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 27 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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