Stonebridge Lake Ozark
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
This facility receives high marks for its physical environment and rehabilitation services, but the recurring, severe allegations of neglect and poor communication are significant red flags. When touring, ask specifically about the facility's current staffing ratios and their protocol for family communication regarding medical changes to ensure your loved one's safety.
Google Reviews
Google Reviews
24 reviews on Google“StoneBridge Lake Ozark receives highly polarized feedback, with many families praising the facility for its clean environment, friendly staff, and effective rehabilitation services. However, there are serious, recurring allegations of neglect, poor communication, and unprofessional behavior by nursing staff that prospective families must investigate thoroughly. The facility appears to have undergone management changes, which may account for the stark contrast between glowing testimonials and reports of critical safety failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Attentive and compassionate nursing staff
- Effective physical therapy and rehabilitation
- Welcoming and professional management
Concerns
- Neglect and poor quality of care (mentioned by 2 reviewers)
- Inadequate communication with families (mentioned by 2 reviewers)
- Understaffing and unprofessional staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing levels, how does your team ensure that residents receive consistent, personalized attention throughout the day?
- 2Could you walk me through your process for keeping families updated on changes in a resident's condition or care plan, especially regarding medication management?
- 3I noticed the facility is well-maintained; what kind of daily activities or social opportunities are available to keep residents engaged and active?
- 4How do you handle communication with families when a medical concern or an emergency arises to ensure we are always kept in the loop?
- 5Given the importance of medication safety, what protocols do you have in place to ensure accuracy and timely administration for your residents?
- 6How does your management team support staff to ensure that the compassionate care mentioned by many families remains consistent across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“My husband said every employee was friendly and responsive. His call bell was answered promptly and politely! His care team was great!”
“Everything is immaculately clean, never a odor and mom thinks the food is very delicious. I just wanna say thank you from the bottom of my heart for taking care of mom and knowing that she is safe and in good hands.”
“Horrible. They neglected my loved one, nearly leading to her death. Communication is non-existent and some members of the nursing staff are openly hostile.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stonebridge Lake Ozark has concerning issues with families filing complaint reports about resident protection and care planning, with recurring problems in care planning appearing across multiple surveys from 2022-2025. The facility shows persistent deficiencies in three main areas: care planning and assessment, building safety systems, and emergency preparedness. While all violations have correction dates, the pattern of repeated care planning deficiencies and recent complaint-triggered findings about resident protection suggest ongoing quality concerns families should investigate thoroughly.
Nov 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 2, 2024Routine6
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 14, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 5, 2022Routine10
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Ownership & Operations
Who Operates This Facility
Stonebridge Lake Ozark
for profit
Chain Affiliation
Stonebridge Senior Living
12 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 12
Ownership & Management
Owners
Lierman, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit stonebridgeseniorliving.com
Medicare data downloads
Original nursing home datasets
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