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Nursing HomeMedicaid Investigative

Camdenton Windsor Estates

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2042 N Business Route 5, Camdenton, MO 6502082 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 28 Google reviews

5
4
3
2
1
Camdenton Windsor Estates Nursing Home in Camdenton, MO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (14 vs median 10)
  • High staff turnover (69%)
  • High RN turnover (60%)

Bottom 25% in MO · Below recommended RN staffing · Worst in JAMES & JUDY LINCOLN chain · No penalties on record

Source: Medicare data

What this means for your family

While some families report a warm, compassionate environment, there are serious, recurring allegations regarding staff conduct and facility hygiene. We strongly recommend scheduling an unannounced visit to observe the cleanliness of the floors and the responsiveness of staff to call lights before making a decision.

Google Reviews

Google Reviews

28 reviews on Google
Windsor Estates presents a polarized experience, with some families praising the compassionate nursing staff and clean environment, while others report severe concerns regarding neglect and unprofessional behavior. Critical reviews highlight issues with facility cleanliness, staff responsiveness, and instances of verbal disrespect toward residents. Prospective families should weigh the positive reports of dedicated care against significant allegations of poor management and hygiene standards.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean4.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Welcoming, family-oriented atmosphere
  • Effective therapy department
  • Clean and well-maintained facility (noted by some)

Concerns

  • Unpleasant odors and poor floor cleanliness (mentioned by 2 reviewers)
  • Unresponsive staff and slow assistance call response times (mentioned by 2 reviewers)
  • Unprofessional and disrespectful staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.6'19(5)3.05.0'21(1)1.03.7'23(3)4.14.5'25(4)4.5'26(2)

Distribution · 29 analyzed

5
16
4
2
3
1
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With 14 recent state violations noted, what specific steps has the leadership team taken to improve facility oversight and ensure we are meeting all regulatory standards?
  • 2I noticed some concerns regarding response times for call lights; could you explain your current protocol for ensuring residents receive timely assistance, especially during shift changes?
  • 3Given the feedback regarding facility maintenance and cleanliness, what is your daily schedule for housekeeping and deep cleaning in resident living areas?
  • 4How do you foster a professional and supportive environment for your staff to ensure that every interaction with residents remains respectful and compassionate?
  • 5What specific activities or social programs are currently in place to keep residents engaged and connected with the broader Camdenton Windsor Estates community?
  • 6In the event of a medical emergency, what is your facility's process for coordinating with local hospitals and keeping family members informed in real-time?

Personalized based on this facility's data


Key Review Excerpts

They took great care of my mom. When she passed they truly cared. Place was clean, smelled great, residents taken care of, and the aides were the best.

Memory care family member · 2024★★★★★

Most of the aids are over worked, residents as well as the aids are treated with such disrespect. Nurses out right calling residents big fat liers in there face.

Visitor/Family member · 2024☆☆☆☆

Smells very strong unpleasant odor when entering. In patient's room, the floor was very sticky. My shoes were sticking to the floor.

Visitor/Family member · 2023★★☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
2.35hrs
57%
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.5%
MO
23.6%
Camden
16.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
12.1%
MO
16.7%
Camden
13.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MO
90.9%
Camden
98.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.8%
Better than Avg
Here
18.8%
US
19.5%
MO
25.4%
Camden
26.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.5%
Mixed vs Avgs
Here
18.5%
US
15.3%
MO
18.9%
Camden
11.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.3%
Mixed vs Avgs
Here
90.3%
US
93.4%
MO
84.4%
Camden
91.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.4%
Better than Avg
Here
91.4%
US
79.8%
MO
63.5%
Camden
79.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
81.8%
MO
65.9%
Camden
77.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
MO
2.2%
Camden
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Above state avg (12.0)
6 complaint-triggered

This facility has significant recurring issues across multiple care areas, with families filing five complaints that triggered inspections. The most persistent problems involve infection control, care planning, and food safety, with deficiencies appearing repeatedly across surveys from 2022-2025. While all violations show correction dates, the pattern of recurring issues in critical areas like medication management and resident safety suggests ongoing operational challenges that warrant careful consideration during your visit.

Mar 3, 2026Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Apr 10, 2025Routine
19
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0680Minimal · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

Jan 23, 2025Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Nov 19, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 21, 2024Routine
15
0883Actual harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 18, 2024Complaint
1
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Camdenton Windsor Estates

Organization Type

for profit

Chain Affiliation

Chain Name

James & Judy Lincoln

Chain Size

56 facilities nationwide

Chain avg rating: 2.5/5 · Rank 49 of 56 (Worst)

Ownership & Management

Owners

Lincoln, James

Owner

50%

Lincoln, Judy

Owner

50%

Key personnel

Knight, TheresaW-2 Managing EmployeeCrane, GaryOfficer / DirectorDrake, TimothyOfficer / DirectorLincoln, JamesOfficer / DirectorLincoln, JudyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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