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Nursing HomeMedicaid Top Rated

Hillcrest Nursing Home

Strong Medicare quality ratings; families often praise 24/7 care availability. Still worth an in-person visit.

4280 Cypress Drive, Arrowhead Farms · San Bernardino, CA 9240759 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
2.3/5

based on 9 Google reviews

5
4
3
2
1
Hillcrest Nursing Home Nursing Home in San Bernardino, CA — Street View
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What this means for your family

This facility presents significant risks regarding medical neglect and slow staff response times. While one resident's family reported excellent 24/7 care, the more recent and severe allegations of bed sores and lack of communication are critical red flags that require immediate investigation.

Google Reviews

Google Reviews

9 reviews on Google
Families should exercise extreme caution, as multiple reviews allege severe neglect, including the development of critical bed sores and lack of communication regarding patient condition. While one family member praised the 24/7 care for their father, other reviewers describe an understaffed, loud environment with serious safety concerns.

Quality Themes

Tap a score for details
FoodN/AStaff1.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • 24/7 care availability
  • Clean facility environment

Concerns

  • Severe patient neglect and medical complications (mentioned by 2 reviewers)
  • Understaffing and slow response times (mentioned by 2 reviewers)
  • Poor communication regarding patient status (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02016(2)1.02017(1)1.02018(1)5.02021(1)1.02023(1)3.72024(3)1.02025(1)

Distribution · 10 analyzed

5
4
4
0
3
0
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We are so impressed by your 5-star health inspection rating; how do you maintain such high clinical standards for your residents?
  • 2Since we want to ensure we stay closely connected to our loved one's progress, what is your preferred process for giving families regular updates on patient status?
  • 3We've noticed some mentions of slow response times in the past; what specific steps has the facility taken recently to ensure call lights are answered promptly?
  • 4How does the nursing team manage medical complications or sudden changes in health during the overnight hours?
  • 5What kind of daily activities or social outings do you have planned to keep the residents engaged and active?
  • 6We've heard great things about how clean the facility is; how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

My grandmother has been neglected and suffering for several weeks because the staff here cannot do their own paying job. She had to get ended up in the hospital because she had severe bed sores which have as bad as you can see her bone.

Grandchild of a deceased resident · 2025☆☆☆☆

My father has been living in this facility for about a year now and my wife and I love the care he is getting!!! The staff are top notch and he's getting 24/7 care!

Long-term resident's family · 2024★★★★★

Although clean, hate it, understaffed and takes forever to get assistance. It is a lockdown facility so lots of mental problems present including pervs.

Family of a forced-placement resident · 2016☆☆☆☆
Source: 9 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
San bernardino
10.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.6%
Worse than Avg
Here
25.6%
US
19.5%
CA
13.7%
San bernardino
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.3%
CA
10.5%
San bernardino
10.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
19.4%
CA
10.7%
San bernardino
8.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
San bernardino
98.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
14.4%
CA
10.4%
San bernardino
11.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.0%
Better than Avg
Here
95.0%
US
79.7%
CA
93.2%
San bernardino
94.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.8%
Mixed vs Avgs
Here
95.8%
US
81.8%
CA
94.2%
San bernardino
97.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (15.4)
1 complaint-triggered

Hillcrest Nursing Home has ongoing patterns across multiple surveys, with recurring issues in fire safety systems, dietary services, and resident assessment practices that have persisted despite corrections. A family filed a complaint about notification failures when residents experience injuries or health changes. While all deficiencies show correction dates, the repeated nature of problems with fire alarms, sprinkler systems, menu planning, and resident evaluations suggests systemic challenges that families should discuss during visits.

Nov 18, 2025Routine
6
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jul 26, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

May 2, 2023Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Mar 3, 2022Routine
18
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0929Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hillcrest Nursing Home

Organization Type

for profit

Ownership & Management

Owners

Marna Health Services INC

Owner · Organization

Barrios, Maria

Owner

Key personnel

Marna Health Services INC5% or Greater Mortgage InterestBarrios, Maria5% or Greater Mortgage InterestBarrios, MariaOfficer / DirectorMarna Health Services INCManagerBarrios, MariaManager
Source: Medicare provider data

Contact

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References & Resources

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