Shandin Hills Behavior Therapy Center
Strong Medicare quality ratings; families often praise personal connections with certain staff members. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
Extreme caution is advised when considering this facility. Multiple reviews from former residents describe severe physical and psychological trauma, including allegations of physical abuse and inadequate staff training for mental health care.
Google Reviews
Google Reviews
11 reviews analyzed“Reviewers describe a deeply troubling environment characterized by historical trauma, physical injury, and inadequate care for mental health needs. While a few former residents express nostalgic affection for specific staff members, others report severe issues including physical abuse, lack of proper staff training, and unsafe facility conditions.”
Quality Themes
Tap a score for detailsStrengths
- Personal connections with certain staff members
Concerns
- Inadequate staff training for mental health needs
- Physical safety and abuse concerns
- Poor facility maintenance and safety hazards
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the personal connections some of your staff members build with residents; how do you foster those meaningful relationships within the care team?
- 2Since this center focuses on behavior therapy, what specific specialized training does your staff undergo to manage complex mental health and behavioral needs?
- 3Could you walk us through your protocols for medication management to ensure everything is handled accurately and safely for every resident?
- 4What kind of daily activities or social events are planned to keep residents engaged and active throughout the week?
- 5How does the facility handle maintenance and safety checks to ensure the living environment remains secure and hazard-free for everyone?
- 6In the event of a medical emergency after hours, what is the immediate process for coordinating care and communicating with the family?
Personalized based on this facility's data
Key Review Excerpts
“Not a good place for a love one who suffers from mental illness Some of the staff have little or no education to help mental illness people.”
“the nurse smashed my nose on a trash can and almost broke it !”
“I have bad ugly memoriea of this place its a lot. I have bad ugly memoriea of this achievement... rather than helping me with my mental illness i ended up with another trauma”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
11
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaints from families triggering inspections, with 6 complaint-driven deficiencies including recent issues with resident protection from abuse and accident hazards. The most recurring problems involve fire safety systems, food service quality, and maintaining adequate room sizes, with many safety issues persisting across multiple surveys from 2022 through 2024, suggesting ongoing compliance challenges despite reported corrections.
Feb 20, 2026Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 15, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Sep 25, 2024Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 3, 2023Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Shandin Hills Behavior Therapy Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit shandinhillsbhc.com
Medicare data downloads
Original nursing home datasets
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