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Nursing HomeMedicaid Investigative

Care Village at Parkway

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1190 Vfw Parkway, West Roxbury · Boston, MA 02132141 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 32 Google reviews

5
4
3
2
1
Care Village at Parkway Nursing Home in Boston, MA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (30 vs median 7.0)
  • High RN turnover (54%)

Bottom 25% in MA · Below recommended RN staffing · Worst in BEAR MOUNTAIN HEALTHCARE chain · $187,199 in fines

Source: Medicare data

What this means for your family

This facility's ability to provide culturally specific care is a notable strength, but the recent trend of reviews is deeply concerning. Families must prioritize investigating the facility's hygiene standards and medication protocols, as multiple recent reports indicate serious failures in basic care and sanitation.

Google Reviews

Google Reviews

32 reviews on Google
Families should exercise extreme caution, as recent reviews frequently report severe issues with hygiene, including strong odors of urine and unclean facilities. While some individual staff members have been praised for kindness, there are recurring, serious allegations regarding patient neglect, medication errors, and inadequate responsiveness to medical needs.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Kindness from specific individual staff members
  • Inclusive environment for the Asian community
  • Availability of both rehab and long-term care

Concerns

  • Unsanitary conditions and strong odors of urine (mentioned by 3 reviewers)
  • Patient neglect and failure to provide timely medication (mentioned by 3 reviewers)
  • Poor communication and difficulty reaching staff/administration (mentioned by 3 reviewers)
  • Inadequate monitoring of patient nutrition and weight loss (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02020(2)4.12021(7)1.62023(7)4.62024(10)2.02025(4)

Distribution · 30 analyzed

5
14
4
2
3
2
2
0
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the kindness of some of your individual staff members; how do you foster that culture of compassion throughout the whole team?
  • 2What specific protocols do you have in place to ensure rooms and common areas are kept fresh and clean for the residents?
  • 3How does the nursing team manage medication schedules and monitor for any changes in a resident's health or weight?
  • 4If a medical emergency occurs during the night, what is the immediate process for contacting the physician and notifying the family?
  • 5How do you ensure that communication remains consistent and easy for family members to access when they have questions for the administration?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and connected with the community?

Personalized based on this facility's data


Key Review Excerpts

All I can say is that one of the staff was being so nice to my dad. His name is David. He wasn't actually working for the floor my dad was living on. He was from a different floor but he was covering the desk. He is a really nice guy.

Rehab patient's family · 2025★★★★★

My mom has was in there for a 1 week and I took her out. She cannot walk and has stage 4 cancer. She was left in her pee for hours, she was left unattended for hours, she was just n a lot of pain from her fall and her cancer they ran out of her prescription and she did not get it for 2 days

Long-term resident's family · 2023☆☆☆☆

He said the food was horrid. I mean he went on about how Nothing was edible, nothing. Never once did he get anything warm to eat plus some of the food u could not tell what it was supposed to be.

Rehab patient's friend · 2021★★★☆☆
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
2.98hrs
73%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
MA
13.7%
Suffolk
32.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.4%
MA
21.4%
Suffolk
16.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.5%
MA
19.4%
Suffolk
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
15.4%
MA
21.3%
Suffolk
13.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.3%
Worse than Avg
Here
20.3%
US
14.4%
MA
16.9%
Suffolk
13.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
95.5%
MA
94.8%
Suffolk
93.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility48.8%
Worse than Avg
Here
48.8%
US
81.8%
MA
77.6%
Suffolk
82.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
79.7%
MA
77.7%
Suffolk
84.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.1%
Worse than Avg
Here
4.1%
US
1.6%
MA
1.3%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
3penalties
Well above state avg (8.9)
11 complaint-triggered
$187,199 in fines

Care Village at Parkway has faced recurring serious issues, with families filing complaints about medication errors, improper restraint use, pressure ulcer care, and resident abuse/neglect. Most concerning are persistent patterns in medication management, emergency preparedness, and fire safety violations appearing across multiple surveys. While the facility reports correcting deficiencies, the high volume (133 total) and complaint-driven investigations suggest ongoing care quality challenges requiring careful family evaluation.

Nov 17, 2025Complaint
2
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 20, 2025Complaint
1
0604Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Mar 19, 2025Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 13, 2025Routine
42
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0754Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Dec 9, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 28, 2024Routine
22
0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Federal Penalties

Fine

Feb 13, 2025

$11,231

Fine

Nov 30, 2023

$18,258

Fine

May 25, 2023

$157,710

Ownership & Operations

Who Operates This Facility

Owner / Operator

Care Village at Parkway

Organization Type

for profit

Chain Affiliation

Chain Name

Bear Mountain Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.8/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

Bear Mountain Healthcare LLC

Owner · Organization

Kaplan, Michael

Owner (parent company)

Ziskin, Scott

Owner (parent company)

Key personnel

Parkway Property Holdings LLC5% or Greater Security InterestKaplan, MichaelManaging Control - Governing BodyZiskin, ScottManaging Control - Governing BodyBear Mountain Healthcare LLCManagerBastien, ReginaldManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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