Arden Courts of San Antonio
Families consistently rate this highly — reviewers highlight specialized dementia and alzheimer's expertise. Schedule a visit to confirm the fit.
based on 95 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking specialized dementia care, particularly due to their access to geriatric specialists and a highly compassionate staff. However, if your loved one has specific physical needs or requires strict adherence to daily routines like laundry or medical device maintenance, you should verify their protocols for secondary tasks during your tour.
Google Reviews
Google Reviews
95 reviews on Google“Arden Courts is highly regarded by families for its specialized expertise in dementia and Alzheimer's care, with many reviewers praising the compassionate, long-tenured staff. While the facility is widely celebrated for its safe, clean environment and engaging activities, one reviewer reported significant failures regarding laundry services and hearing aid maintenance for a resident with physical disabilities.”
Quality Themes
Tap a score for detailsStrengths
- Specialized dementia and Alzheimer's expertise
- Compassionate and attentive nursing staff
- Engaging daily activities and social events
- Safe and clean environment with accessible outdoor spaces
- Strong communication with family members
Concerns
- Failure to manage specific resident needs like laundry and hearing aid charging
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
The owner relies heavily on a rotation of templated, repetitive phrases to acknowledge positive reviews. While the responses are polite, they rarely reference the specific details or names mentioned in the written feedback.
Questions for Your Tour
- 1I noticed how much the management values feedback from families; how do you typically incorporate family suggestions into the daily care routines here?
- 2With your specialized expertise in dementia and Alzheimer's, what specific types of cognitive engagement or social activities are available to keep residents active each day?
- 3How does the nursing staff manage small but important personal details, such as ensuring hearing aids are charged and laundry is handled according to each resident's preference?
- 4Could you describe the safety features of your outdoor spaces and how they are monitored for residents who may wander?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6What is the process for communicating daily updates or changes in health status to us as family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Arden Courts understand and do not turn away these circumstances. Behaviors are usually the reason people living with dementia are kicked out.”
“The place is clean and safe for those who like to roam. The staff are nothing but kind, responsible and loving to ALL the residents living there.”
“They failed to charge his hearing aids for 4 days, because they said they didn't know how - but, they never asked! Then, they claimed they did laundry whenever he got a bath... Yet, we had been over a week and they never did his laundry.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Arden Courts of San Antonio has faced several regulatory issues, including a recent administrative penalty for failing to notify families during emergencies and past violations regarding fire safety and building maintenance. While many of these issues were corrected following inspections, families should remain aware of the facility's history regarding emergency protocols and safety compliance.
Jul 13, 2023Routine
Health Code (3 violations)
The facility failed to post a copy of the most recent inspection report.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to post an HHSC notice that states inspection reports are available at the facility for public inspection and provides a toll-free telephone number for information.
May 10, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to immediately notify the resident's physician and next of kin, responsible party, or agency as required in case of emergency or death.
Jun 4, 2019Routine
Life Safety Code (6 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to provide a manual fire alarm pull within five feet of each exit door with a sign stating, "Pull to release door in emergency."
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Arden Courts 15290 Huebner Road, LLC
for profit
GINA SULLIVAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit arden-courts.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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