See every facility — official ratings, family reviews, no referral fees.
Assisted LivingMemory Care

Lynridge of San Antonio

Families consistently rate this highly — reviewers highlight beautifully maintained and modern facility. Schedule a visit to confirm the fit.

15430 Huebner Road, San Antonio, TX 78248186 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.4/5

based on 112 Google reviews

5
4
3
2
1
Lynridge of San Antonio Assisted Living in San Antonio, TX — Street View
Street View

Watch Lynridge of San Antonio

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility offers a beautiful, upscale environment with excellent dining and social programming. However, families should be extremely cautious regarding recent reports of severe understaffing and medication delays; we recommend visiting during a shift change to personally verify staffing levels and responsiveness.

Google Reviews

Google Reviews

112 reviews on Google
Lynridge of San Antonio (often referred to as Heartis) is highly praised for its beautiful, modern facility and its exceptionally caring leadership, specifically mentioning directors Randy Stevens and Casey Brill. While many families report high satisfaction with the dining quality and social activities, recent reviews highlight significant concerns regarding staffing shortages, high turnover, and inconsistent medication administration.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0Activities9.0Meds3.0Memory7.0Comms4.0Value5.0

Strengths

  • Beautifully maintained and modern facility
  • Compassionate and dedicated leadership
  • Engaging social activities and amenities
  • High-quality dining options

Concerns

  • Severe understaffing and high staff turnover (mentioned by 4 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)
  • Poor communication from management to families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'20(16)'22(6)'24(16)'26(9)

Distribution · 117 analyzed

5
96
4
1
3
3
2
5
1
12
12 reviews posted between Feb 13, 2025Feb 13, 2025 · 12 were 5-star

How They Respond to Reviews

13%response rate
Generic

The owner relies heavily on repetitive, templated scripts that vary slightly depending on the star rating. Positive reviews receive canned praise, while negative reviews are met with standardized corporate jargon about 'professionalism' and 'resident-first philosophy.'

Questions for Your Tour

  • 1It's wonderful to see how beautifully maintained and modern this facility is; what recent updates have been made to the common areas for resident enjoyment?
  • 2We've heard great things about the dining options here, so could you tell us more about how the menus are planned and how residents participate in mealtime?
  • 3With the engaging social activities mentioned by many, what does a typical weekly calendar look like for someone in assisted living?
  • 4Could you walk us through your specific protocols for medication management to ensure everything is handled accurately and consistently for our loved one?
  • 5How does the leadership team ensure that communication remains clear and frequent between the staff and family members?
  • 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The property owners and/or shareholders made a solid choice bringing him onboard; one that they, nor the residents, would ever forget or regret.

Long-term resident's family · 2025★★★★★

The specialist said the food is way better at Heartis, it’s served on real plates (not styrofoam), and with table cloths. As food is important to dad, we chose Heartis. SO glad we did!

Rehab patient's family · 2024★★★★★

The facility is severely understaffed; the few caregivers they have are expected to perform miracles, managing heavy resident loads while also being responsible for cleaning, serving food, and entertaining.

Memory care family member · 2026☆☆☆☆
Source: 112 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
15deficiencies

Key Findings

The most recent inspection in June 2024 identified several health code violations related to staff training, personnel records, and medication management. An older inspection from May 2019 noted issues regarding fire safety and life safety code compliance. No recent enforcement actions were found for this facility.

Jun 18, 2024Routine

Health Code (10 violations)

Health CodeCorrected Aug 30, 2024

The facility failed to immediately report the name of any resident with a reportable communicable disease to health authorities or failed to implement appropriate infection control procedures.

Health CodeCorrected Aug 30, 2024

The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications.

Health CodeCorrected Aug 30, 2024

The facility failed to have documented evidence that direct care staff had completed all required continuing education.

Health CodeCorrected Aug 30, 2024

The facility failed to ensure direct care staff received on-the-job training within the required timeframe and in the required topics.

Health CodeCorrected Aug 30, 2024

The facility failed to document that staff were competent and trained prior to assuming their responsibilities.

Health CodeCorrected Aug 30, 2024

The facility failed to keep current and complete personnel records

Health CodeCorrected Aug 30, 2024

The facility failed to conduct criminal history checks of employees and applicants.

Health CodeCorrected Aug 30, 2024

The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.

Health and Safety CodeCorrected Aug 30, 2024

The facility failed to keep a copy of the initial or annual search of the NAR and EMR in the employee's personnel file.

Health CodeCorrected Aug 30, 2024

The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.

May 9, 2019Routine

Life Safety Code (5 violations)

Life Safety CodeCorrected Jun 3, 2019

The facility failed to ensure that locking devices on exit doors released when the fire alarm or sprinkler system were activated.

Life Safety CodeCorrected Jun 3, 2019

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Life Safety CodeCorrected Jun 3, 2019

The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.

Life Safety CodeCorrected Jun 3, 2019

The facility failed to ensure that locking devices on control doors released when the fire alarm or sprinkler system were activated.

Life Safety CodeCorrected Jun 3, 2019

The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.

Ownership & Operations

Who Operates This Facility

Owner / Operator

15430 Huebner Road Opco LLC

Organization Type

for profit

Management Company

SAGORA SENIOR LIVING, INC

Administrator

FELICITA RUIZ

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call