Lynridge of San Antonio
Families consistently rate this highly — reviewers highlight beautifully maintained and modern facility. Schedule a visit to confirm the fit.
based on 112 Google reviews

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What this means for your family
This facility offers a beautiful, upscale environment with excellent dining and social programming. However, families should be extremely cautious regarding recent reports of severe understaffing and medication delays; we recommend visiting during a shift change to personally verify staffing levels and responsiveness.
Google Reviews
Google Reviews
112 reviews on Google“Lynridge of San Antonio (often referred to as Heartis) is highly praised for its beautiful, modern facility and its exceptionally caring leadership, specifically mentioning directors Randy Stevens and Casey Brill. While many families report high satisfaction with the dining quality and social activities, recent reviews highlight significant concerns regarding staffing shortages, high turnover, and inconsistent medication administration.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully maintained and modern facility
- Compassionate and dedicated leadership
- Engaging social activities and amenities
- High-quality dining options
Concerns
- Severe understaffing and high staff turnover (mentioned by 4 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Poor communication from management to families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts that vary slightly depending on the star rating. Positive reviews receive canned praise, while negative reviews are met with standardized corporate jargon about 'professionalism' and 'resident-first philosophy.'
Questions for Your Tour
- 1It's wonderful to see how beautifully maintained and modern this facility is; what recent updates have been made to the common areas for resident enjoyment?
- 2We've heard great things about the dining options here, so could you tell us more about how the menus are planned and how residents participate in mealtime?
- 3With the engaging social activities mentioned by many, what does a typical weekly calendar look like for someone in assisted living?
- 4Could you walk us through your specific protocols for medication management to ensure everything is handled accurately and consistently for our loved one?
- 5How does the leadership team ensure that communication remains clear and frequent between the staff and family members?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The property owners and/or shareholders made a solid choice bringing him onboard; one that they, nor the residents, would ever forget or regret.”
“The specialist said the food is way better at Heartis, it’s served on real plates (not styrofoam), and with table cloths. As food is important to dad, we chose Heartis. SO glad we did!”
“The facility is severely understaffed; the few caregivers they have are expected to perform miracles, managing heavy resident loads while also being responsible for cleaning, serving food, and entertaining.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in June 2024 identified several health code violations related to staff training, personnel records, and medication management. An older inspection from May 2019 noted issues regarding fire safety and life safety code compliance. No recent enforcement actions were found for this facility.
Jun 18, 2024Routine10Report
Health Code (10 violations)
The facility failed to immediately report the name of any resident with a reportable communicable disease to health authorities or failed to implement appropriate infection control procedures.
The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications.
The facility failed to have documented evidence that direct care staff had completed all required continuing education.
The facility failed to ensure direct care staff received on-the-job training within the required timeframe and in the required topics.
The facility failed to document that staff were competent and trained prior to assuming their responsibilities.
The facility failed to keep current and complete personnel records
The facility failed to conduct criminal history checks of employees and applicants.
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
The facility failed to keep a copy of the initial or annual search of the NAR and EMR in the employee's personnel file.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
May 9, 2019Routine
Life Safety Code (5 violations)
The facility failed to ensure that locking devices on exit doors released when the fire alarm or sprinkler system were activated.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure that locking devices on control doors released when the fire alarm or sprinkler system were activated.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
Ownership & Operations
Who Operates This Facility
15430 Huebner Road Opco LLC
for profit
SAGORA SENIOR LIVING, INC
FELICITA RUIZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit lynridgesanantonio.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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