The Waterford at Shavano Park
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 73 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high level of social engagement and attentive, compassionate care. The dining and activity programs are standout features that contribute to a high quality of life. While there was a period of significant dissatisfaction several years ago, recent years show a remarkably consistent and high standard of excellence.
Google Reviews
Google Reviews
73 reviews on Google“The Waterford at Shavano Park is highly regarded by families for its exceptionally compassionate staff and vibrant social atmosphere. Reviewers frequently praise the high quality of food, the cleanliness of the facility, and the engaging daily activities provided for residents. While the vast majority of feedback is glowing, a single critical review from 2021 raised serious concerns regarding hygiene and management during the pandemic.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Engaging daily activities and social events
- Clean, bright, and well-maintained environment
- High-quality, fresh dining options
- Welcoming and professional management
Concerns
- Historical reports of hygiene and maintenance issues in memory care
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a high rating for your nursing staff, how do you ensure that personalized care remains consistent as residents' needs change?
- 2We've heard wonderful things about the dining experience here; could you tell us more about how the fresh, high-quality meal options are planned and served?
- 3What kind of engaging daily activities or social events do you have planned to help residents stay connected with one another?
- 4For the memory care wing, what specific steps are taken daily to ensure the environment remains exceptionally clean and well-maintained?
- 5How does the management team communicate with families regarding any changes in a resident's health or daily routine?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The Waterford at Shavano park has amazing employees from clinical staff, to dining staff and management. All residents are welcoming and so kind. There’s always activities and parties to attend for residents and families.”
“The staff is always so helpful and willing to go above and beyond to provide the best care for each and every resident! Food is always made fresh and plenty of options to choose from.”
“The staff at all levels is compassionate, friendly and professional and we cant brag enough about how awesome they are. Under their care, our loved one has improved to a p”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection for The Waterford at Shavano Park was conducted on February 15, 2024, and no violations of state standards were found. Additionally, there are currently no enforcement actions on record for this facility.
Feb 15, 2024RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Pal Shavano Park Trs, LLC
for profit
SSLPAL JV MANAGEMENT, LLC
ETHAN TROUT
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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