The Waterford at Shavano Park
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 73 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly praised dining and activity programs. While the vast majority of feedback is glowing, you should specifically inquire about the current maintenance standards in the memory care wing and the protocols for staff communication during transitions.
Google Reviews
Google Reviews
73 reviews on Google“The Waterford at Shavano Park is highly regarded by families for its exceptionally compassionate and attentive staff, with many reviewers noting that employees go above and beyond for residents. The facility is praised for its clean, beautiful environment and engaging daily activities, though one serious review raised concerns regarding cleanliness and management during the pandemic. Overall, the community is frequently described as a warm, welcoming, and professional environment for both assisted living and memory care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Clean, beautiful, and well-maintained environment
- Engaging and frequent resident activities
- Welcoming and professional management team
Concerns
- Issues with cleanliness and maintenance in memory care
- Concerns regarding HIPAA/privacy and communication
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
The owner frequently uses personalized greetings by name when available and often references the facility's mission of satisfaction. While many responses rely on a set of recurring templates, they are tailored to acknowledge the specific reviewer.
Questions for Your Tour
- 1It's clear from how much the management team engages with the community that you care about feedback; how does the team use resident and family input to keep the facility looking beautiful and well-maintained?
- 2We've heard wonderful things about the compassion of your nursing staff, so could you tell us more about how the care team handles medical emergencies or changes in health during the night?
- 3What are some of the most popular resident activities currently happening here, and how do you ensure everyone stays engaged and social?
- 4How does the communication process work between the staff and family members to ensure we are always kept in the loop regarding our loved one's well-being and privacy?
- 5For residents who might need a bit more specialized support, what specific steps are taken to ensure the memory care environment remains exceptionally clean and comfortable?
- 6With 120 residents living here, how do you maintain that warm, professional, and welcoming atmosphere that makes the facility feel like a true home?
Personalized based on this facility's data
Key Review Excerpts
“The Waterford at Shavano park has amazing employees from clinical staff, to dining staff and management. All residents are welcoming and so kind. There’s always activities and parties to attend for residents and families.”
“My mother first moved into the main assisted living building and after 21/2 years she moved to Magnolia Trails, the memory care facility, where they care for her with such kindness. My mom says, when asked, if she likes where she and she says “Yes, I do.””
“The staff at the Waterford is extremely attentive, and they are genuinely invested in provided top tier care to their residents. Lauren does a fantastic job of showing the best of this community, not to mention Eddie makes the best food in town.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on January 29, 2024, identified one health code violation regarding the improper separation or disposal of discontinued medications. There are currently no enforcement actions on record for this facility.
Jan 29, 2024Routine
Health Code (1 violations)
The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications.
Ownership & Operations
Who Operates This Facility
Pal Shavano Park Trs, LLC
for profit
SSLPAL JV MANAGEMENT, LLC
MEGHAN OWENS
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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