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Nursing HomeMedicaid Investigative

Apple Rehab Cromwell

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

156 Berlin Road, Cromwell, CT 0641685 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 29 Google reviews

5
4
3
2
1
Apple Rehab Cromwell Nursing Home in Cromwell, CT — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (16 vs median 12)
  • High staff turnover (52%)
  • High RN turnover (61%)

Below average in CT · Below recommended RN staffing · $27,991 in fines

Source: Medicare data

What this means for your family

While this facility historically had a strong reputation for therapy and administrative engagement, recent reviews indicate a sharp decline in quality. Families should be extremely cautious and conduct multiple unannounced visits to verify current staffing levels, cleanliness, and the responsiveness of the nursing team before choosing this facility.

Google Reviews

Google Reviews

29 reviews on Google
Apple Rehab Cromwell receives polarized feedback, with some families praising the therapy teams and administrative responsiveness, while others report significant concerns regarding basic care and professionalism. Recent reviews highlight serious issues with staffing levels, hygiene, and communication, suggesting a decline in the quality of care compared to earlier years. Families should be aware of reports regarding neglected patient needs and unprofessional staff behavior.

Quality Themes

Tap a score for details
Food5.0Staff3.0Clean2.0Activities7.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Strong physical and occupational therapy teams
  • Responsive administrative leadership in past years
  • Accommodating to family requests for special arrangements

Concerns

  • Understaffing leading to neglected patient needs (mentioned by 4 reviewers)
  • Unprofessional staff behavior and lack of empathy (mentioned by 3 reviewers)
  • Poor communication and responsiveness from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(5)'20(3)'23(4)'25(5)'26(2)

Distribution · 33 analyzed

5
19
4
0
3
3
2
2
1
9

How They Respond to Reviews

21%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about your physical and occupational therapy teams; could you tell us more about how they work with residents to help them regain independence?
  • 2How does the administration ensure that communication stays consistent and clear between the nursing staff and family members?
  • 3What specific protocols are in place to ensure medication is managed accurately and administered on schedule every day?
  • 4With the recent inspections, what specific steps is the facility taking to improve cleanliness and the overall upkeep of the resident rooms?
  • 5How do you ensure that every resident's personal needs are met even during busy shifts or when the facility is at high capacity?
  • 6Can you describe what a typical day looks like for residents in terms of social activities and community engagement?

Personalized based on this facility's data


Key Review Excerpts

My biggest complaints, understaffed, NO doctor on the premises. Some staff were rude, some were wonderful. Most alarming thing was that they kept adding meds for some reason.

Rehab patient · 2022☆☆☆☆

Caught employees laughing and conversation while my family member needes to go to the bathroom, so long that they called me and I drove over there and they were still laughing and not working.

Long-term resident's family · 2025★★★☆☆

The staff and administration has made us feel at home at Apple.

Long-term resident's family · 2020★★★★★
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.61hrs
88%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

12

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility65.1%
Worse than Avg
Here
65.1%
US
93.4%
CT
88.0%
Capitol
91.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
12.1%
CT
19.7%
Capitol
19.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.5%
Worse than Avg
Here
81.5%
US
95.5%
CT
93.5%
Capitol
93.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
15.3%
CT
17.4%
Capitol
16.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
14.4%
CT
18.2%
Capitol
16.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
19.5%
CT
17.4%
Capitol
19.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility52.3%
Worse than Avg
Here
52.3%
US
79.7%
CT
69.7%
Capitol
71.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.5%
Worse than Avg
Here
68.5%
US
81.8%
CT
71.0%
Capitol
77.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Above state avg (12.8)
10 complaint-triggered
$27,991 in fines

This facility has a concerning pattern of repeat complaints from families, particularly around safety supervision and abuse prevention, with 15 complaint-triggered deficiencies over recent years. The most frequent issues involve safety supervision, protection from abuse and neglect, and medication management. While all deficiencies show correction dates, the recurring nature of safety and abuse prevention problems across multiple surveys suggests ongoing challenges in these critical areas.

Dec 4, 2025Routine
16
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jan 6, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 9, 2024Complaint
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 9, 2024Routine
10
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0575Minimal · WidespreadCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Oct 4, 2023Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Aug 9, 2023Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Federal Penalties

Fine

Jan 6, 2025

$11,190

Fine

Apr 9, 2024

$16,801

Ownership & Operations

Who Operates This Facility

Owner / Operator

Apple Rehab Cromwell

Organization Type

for profit

Chain Affiliation

Chain Name

Apple Rehab

Chain Size

20 facilities nationwide

Chain avg rating: 2.1/5 · Rank 14 of 20

Ownership & Management

Owners

Foley, Brian

Owner

100%

Key personnel

Singh, DevikaW-2 Managing EmployeeVess, RyanOfficer / DirectorFoley, BrianOfficer / DirectorVess, RyanOfficer / DirectorVess, RyanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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