Wadsworth Glen Health Care and Rehabilitation Cent
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 12)
- High RN turnover (64%)
Below average in CT · Below recommended RN staffing · Low staff turnover (stable workforce) · $14,528 in fines · Abuse citation
What this means for your family
While the rehabilitation department is frequently cited as a strength, the facility has a consistent pattern of severe complaints regarding nursing responsiveness, medication management, and communication. If you are considering this facility, we strongly recommend observing staff interactions during off-hours and asking for a detailed plan on how they manage medication administration and family updates.
Google Reviews
Google Reviews
28 reviews on Google“Wadsworth Glen Health Care and Rehabilitation Center faces severe and recurring criticism regarding its quality of nursing care, responsiveness, and communication. While some residents praise individual staff members or the rehab department, many families report significant issues with medication management, neglect of basic needs, and a dismissive or hostile attitude from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Rehabilitation therapy department
- Select dedicated nursing aides
- Some staff members described as helpful
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication and dismissive attitude from nursing staff (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Poor quality and inadequate food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some of your staff members are praised for being very helpful; how do you ensure that level of care is consistent across all shifts?
- 2What specific protocols are in place to ensure medication is administered accurately and on time every day?
- 3How does the nursing team communicate important health updates or changes in condition to family members?
- 4Can you tell me more about the dining experience and how the menu is planned to ensure nutritious and high-quality meals?
- 5What is the process for managing medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The PT dept was wonderful and considerate about my welfare. In fact they helped me get released. But the staffing was horrible. Nurses and medications were ok. Ice water was never offered and bed pans were rough.”
“They allegedly couldn’t get her meds, but that miraculously changed after her doctor got involved. She said they rarely answered call bells and she ended up wetting herself in bed on at least four occasions.”
“I have called multiple times to speak to the resident and I have gotten nowhere except for attitudes and disconnected or hung up on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
13
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 49 deficiencies across recent surveys and 15 complaint-triggered violations from families reporting problems. The most frequent issues involve quality of care (including wound care and pain management), protection from abuse and neglect, and resident rights violations. Problems persist across multiple years, including repeated citations for wound care, abuse reporting failures, and medical record safeguarding, suggesting systemic challenges in addressing core safety and care standards.
Aug 11, 2025Routine13
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Jan 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 3, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 5, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 14, 2023
$14,528
Ownership & Operations
Who Operates This Facility
Wadsworth Glen Health Care and Rehabilitation Cent
for profit
Chain Affiliation
Athena Healthcare Systems
24 facilities nationwide
Chain avg rating: 1.7/5 · Rank 6 of 24
Ownership & Management
Owners
Abbott Investment Trust: Denise Piscatelli
Owner · Organization
Errichetti, Christopher
Owner
Errichetti, Rick
Owner
Santilli, Lawrence
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit wadsworthglen.com
Medicare data downloads
Original nursing home datasets
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