Pilgrim Manor
Strong Medicare quality ratings; families often praise clean, bright, and cheerful facility environment. Still worth an in-person visit.
based on 8 Google reviews
Watch Pilgrim Manor
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Pilgrim Manor offers a clean environment with strong communication and engaging activities, making it a potential fit for those who prioritize social interaction. However, families must be prepared to advocate for their loved one, as multiple reports indicate that residents may not receive consistent rehab therapy or timely assistance with basic needs like hydration and meal preparation.
Google Reviews
Google Reviews
8 reviews on Google“Pilgrim Manor receives polarized feedback, with some families praising the facility's cleanliness, engaging activities, and proactive communication, while others report significant concerns regarding staffing levels and rehab consistency. Several reviewers highlight issues with delayed assistance for daily living tasks and gaps in therapy scheduling, particularly during weekends or off-hours. Families should be prepared to be highly involved in advocating for their loved one's daily needs and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, bright, and cheerful facility environment
- Proactive communication with family members
- High-quality, tasty meal options
- Creative and engaging recreational activities
Concerns
- Inconsistent or delayed rehabilitation therapy scheduling (mentioned by 3 reviewers)
- Understaffing leading to slow response times for daily needs (mentioned by 3 reviewers)
- Lack of follow-through on assistance with meals and hydration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that the facility has a reputation for great meal options; how do you ensure that residents receive the necessary hands-on assistance with hydration and dining during busy times?
- 2Given that some families have noted challenges with therapy scheduling, what is your process for ensuring that rehabilitation appointments remain consistent and on track?
- 3I see that you occasionally respond to feedback online; how do you typically communicate with families when concerns arise regarding daily care needs or response times?
- 4With the current staffing levels, what steps are taken to ensure that residents receive prompt attention when they request assistance with their daily needs?
- 5Since medication management is a high priority for our family, could you walk us through your specific protocols for administering and tracking medications to ensure accuracy?
- 6The recreational activities here seem very engaging—could you share a few examples of recent events and how you encourage residents with different mobility levels to participate?
Personalized based on this facility's data
Key Review Excerpts
“I was blown away by the amount of communication from Pilgrim Manor. My dad stayed there for about 5 weeks. I frequently got calls with updates and coordinating his care.”
“The staff were very friendly and caring. The recreational activities were creative and engaging. The facility was clean and had a bright and cheerful atmosphere.”
“The staff were so overworked and miserable... And every day she was there there was less and less staff available to tend to her or assist with daily living activities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pilgrim Manor shows concerning patterns of care planning failures and reporting lapses, with families filing multiple complaints triggering inspections. The facility has recurring issues with care planning, abuse/neglect reporting, and safety supervision, with some problems persisting across multiple years despite corrections. While all deficiencies show correction dates, the repeated nature of care planning violations and the significant number of family-initiated complaints suggest ongoing quality concerns that warrant careful evaluation during visits.
May 1, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 24, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 23, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 23, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 22, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 31, 2020Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Apr 23, 2024
$12,048
Ownership & Operations
Who Operates This Facility
Pilgrim Manor
nonprofit
Chain Affiliation
Covenant Living
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 12 of 15
Ownership & Management
Owners
Covenant Living Communities & Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit covlivingcromwell.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Portland Care & Rehab Centre, INC
2.0 miNursing Home · Portland, CT
Water's Edge Center for Health & Rehab
3.3 miNursing Home · Middletown, CT
Wadsworth Glen Health Care and Rehabilitation Cent
3.5 miNursing Home · Middletown, CT
John L. Levitow Health Care Center
3.5 miNursing Home · Rocky Hill, CT
60 West
3.6 miNursing Home · Rocky Hill, CT
Apple Rehab Rocky Hill
4.4 miNursing Home · Rocky Hill, CT