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Strong Medicare quality ratings; public reviewers often praise clean, bright, and cheerful facility environment. Still worth an in-person visit.
based on 8 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Pilgrim Manor has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, bright, and cheerful facility environment and proactive communication with family members. Review the component ratings and current source records before deciding.
Pilgrim Manor receives polarized feedback, with some families praising the facility's cleanliness, engaging activities, and proactive communication, while others report significant concerns regarding staffing levels and rehab consistency. Several reviewers highlight issues with delayed assistance for daily living tasks and gaps in therapy scheduling, particularly during weekends or off-hours. Families should be prepared to be highly involved in advocating for their loved one's daily needs and medication management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 9 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“I was blown away by the amount of communication from Pilgrim Manor. My dad stayed there for about 5 weeks. I frequently got calls with updates and coordinating his care.”
“The staff were very friendly and caring. The recreational activities were creative and engaging. The facility was clean and had a bright and cheerful atmosphere.”
“The staff were so overworked and miserable... And every day she was there there was less and less staff available to tend to her or assist with daily living activities.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Pilgrim Manor shows concerning patterns of care planning failures and reporting lapses, with families filing multiple complaints triggering inspections. The facility has recurring issues with care planning, abuse/neglect reporting, and safety supervision, with some problems persisting across multiple years despite corrections. While all deficiencies show correction dates, the repeated nature of care planning violations and the significant number of family-initiated complaints suggest ongoing quality concerns that warrant careful evaluation during visits.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Apr 23, 2024
$12,048
Pilgrim Manor
nonprofit
Covenant Living
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 12 of 15
Owners
Covenant Living Communities & Services
Owner · Organization
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit covlivingcromwell.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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