Altercare of Hartville Ctr for
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
This facility has a strong reputation for rehabilitation therapy, but families must be proactive regarding daily care. Given the recurring reports of slow response times to call lights and inconsistent room cleanliness, we recommend visiting during off-hours and weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
52 reviews on Google“Altercare of Hartville receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding understaffing, slow response times to call lights, and inconsistent cleanliness in resident rooms. Potential families should carefully weigh the positive reports of dedicated care against recurring complaints about neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Responsive administrative team
- Clean and well-maintained common areas
Concerns
- Slow or ignored response to call lights (mentioned by 6 reviewers)
- Understaffing leading to neglect (mentioned by 5 reviewers)
- Poor room cleanliness and hygiene (mentioned by 4 reviewers)
- Inadequate assistance with feeding (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how responsive the administrative team is; how do you typically communicate updates to families regarding a resident's care?
- 2With the nursing staff being so highly regarded, what is your process for ensuring call lights are answered promptly, especially during busy shifts?
- 3How do you ensure that residents receive consistent and attentive assistance during meal times and with feeding?
- 4What specific steps are taken by the housekeeping team to maintain high standards of cleanliness in the resident rooms and common areas?
- 5Could you tell us more about the daily activities and social programs available to keep residents engaged and active?
- 6In the event of a medical emergency after hours, what is the protocol for contacting both the physician and the family?
Personalized based on this facility's data
Key Review Excerpts
“Altercare of Hartville has him doing his own dressing changes and he looks and acts like his old self. We could not be happier with the results.”
“The staff treated me like family and I still miss them like they were family. My room was always clean and response time to call light was very good.”
“The call lights were constantly going off and ignored by employees standing about carrying on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple complaint-triggered issues, with families filing nine reports leading to deficiencies in wound care, nursing staffing, infection control, and daily care assistance. The most recurring problems involve quality of care issues, nursing staff adequacy, and fire safety systems. While all deficiencies show correction dates, the pattern of complaints suggests ongoing care concerns that families should investigate thoroughly during visits.
Mar 30, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 27, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 20, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 13, 2023Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 29, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 1, 2022Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Altercare of Hartville Ctr for
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 22 (Best)
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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