Windsor Medical Center INC
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 137 Google reviews
Watch Windsor Medical Center INC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While Windsor Medical Center offers a beautiful environment and a strong activities program, the recurring reports of understaffing are a serious concern. If you choose this facility, we strongly recommend visiting during off-hours and weekends to observe staffing levels firsthand, and maintain a consistent presence to advocate for your loved one's daily care needs.
Google Reviews
Google Reviews
137 reviews on Google“Windsor Medical Center receives polarized feedback, with many families praising the beautiful, clean facility and the kindness of individual staff members. However, significant concerns persist regarding chronic understaffing, which leads to slow response times, hygiene issues in rooms, and lapses in medical care for some residents.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Friendly and compassionate nursing and support staff
- Engaging activity and therapy departments
- Welcoming atmosphere for visitors
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Unpleasant odors in resident rooms and hallways (mentioned by 4 reviewers)
- Inconsistent quality of medical care and communication (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your high staffing rating, how do you ensure that response times for call lights remain prompt throughout all shifts?
- 2I noticed some feedback regarding room freshness; what is your daily protocol for housekeeping and maintaining a clean, odor-free environment for residents?
- 3Given the importance of clear communication, what is your standard process for updating families on changes in a resident's medical condition or medication management?
- 4I see that you have a very active therapy and activity department; could you walk me through a few examples of how you tailor these programs to keep residents engaged?
- 5How does your team balance the high volume of daily care needs while ensuring that every resident receives consistent, personalized attention?
- 6In the event of a medical emergency, what is your facility's protocol for coordinating with local hospitals and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The chef came out and prayed with my mom in the dining hall when my dad was taken by ambulance to the hospital. I could go on and on, but my dad sums it up best when he states (every time I visit) that he and my mom are treated like royalty.”
“My grandma was there after breaking her hip and I can not even stress enough how poor of care she was given. We had family there several times a day every single day and we had to fight just to get her the bare minimum in care.”
“The therapy dept was a good size with all the equipment a patient would need. Met the therapy rehab team and you could tell they loved their jobs and were receiving good compassionate care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Windsor Medical Center has 18 federal deficiencies across 4 surveys, including one complaint-triggered deficiency where families reported concerns about abuse and neglect prevention policies. The facility shows recurring problems with fire safety systems (sprinkler inspections cited three times), electrical systems, and quality of care issues including wound care and daily living assistance. All deficiencies have correction dates, though fire safety issues persist across multiple surveys.
Mar 2, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 8, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 23, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 20, 2019Routine2
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Payment Denial
May 8, 2025
38-day denial
Fine
Jan 8, 2024
$2,279
Fine
Dec 18, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Windsor Medical Center INC
for profit
Ownership & Management
Owners
Swallen, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit windsormedicalcenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Saint Luke Lutheran Home
1.7 miNursing Home · North Canton, OH
Glenwood Care and Rehabilitation
2.7 miNursing Home · Canton, OH
Gardens of Belden Village
3.0 miNursing Home · Canton, OH
Hall of Fame Rehabilitation and Nursing Center
3.2 miNursing Home · Canton, OH
Canton Christian Home
3.2 miNursing Home · Canton, OH
The Pines Healthcare Center
4.1 miNursing Home · Canton, OH