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Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 137 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Windsor Medical Center INC has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained facility and friendly and compassionate nursing and support staff. Review the component ratings and current source records before deciding.
Windsor Medical Center receives polarized feedback, with many families praising the beautiful, clean facility and the kindness of individual staff members. However, significant concerns persist regarding chronic understaffing, which leads to slow response times, hygiene issues in rooms, and lapses in medical care for some residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 140 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The chef came out and prayed with my mom in the dining hall when my dad was taken by ambulance to the hospital. I could go on and on, but my dad sums it up best when he states (every time I visit) that he and my mom are treated like royalty.”
“My grandma was there after breaking her hip and I can not even stress enough how poor of care she was given. We had family there several times a day every single day and we had to fight just to get her the bare minimum in care.”
“The therapy dept was a good size with all the equipment a patient would need. Met the therapy rehab team and you could tell they loved their jobs and were receiving good compassionate care.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Windsor Medical Center has 18 federal deficiencies across 4 surveys, including one complaint-triggered deficiency where families reported concerns about abuse and neglect prevention policies. The facility shows recurring problems with fire safety systems (sprinkler inspections cited three times), electrical systems, and quality of care issues including wound care and daily living assistance. All deficiencies have correction dates, though fire safety issues persist across multiple surveys.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Payment Denial
May 8, 2025
38-day denial
Fine
Jan 8, 2024
$2,279
Fine
Dec 18, 2023
$4,233
Windsor Medical Center INC
for profit
Owners
Swallen, Thomas
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
137 reviews from families & visitors
Official Website
Visit windsormedicalcenter.com
Medicare data downloads
Original nursing home datasets
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