Allegria at the Oaks
Limited public data on Allegria at the Oaks. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 25 Google reviews
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What this means for your family
While many long-term families praise the compassionate staff and beautiful renovations, recent reviews from 2024 and 2025 indicate serious concerns regarding neglect and hygiene in the memory care unit. If you choose this facility, we strongly recommend conducting unannounced visits to verify the quality of personal care and hygiene standards.
Google Reviews
Google Reviews
25 reviews analyzed“Families may find comfort in the facility's long-term resident history and the compassionate care provided by many staff members. However, recent reviews raise serious concerns regarding neglect in the memory care unit, including issues with hygiene and the loss of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and recently renovated facilities
- Engaging daily activities and social programs
- Strong communication with families regarding health updates
Concerns
- Neglect and hygiene issues in memory care (mentioned by 2 reviewers)
- Loss of residents' personal belongings
- Unprofessional administrative/office communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how beautifully the recent renovations look; how do you ensure the new spaces stay clean and well-maintained for the residents?
- 2We've heard great things about the nursing staff's compassion, so could you tell us more about how the team handles medical updates and communication with families?
- 3What specific protocols do you have in place to ensure residents' personal belongings are kept safe and organized within their rooms?
- 4Could you describe some of the daily social programs or activities available to help residents stay engaged with the community?
- 5How does the care team approach specialized hygiene and daily care routines for residents specifically in the memory care wing?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The care and compassion that Allegria has shown to our dear pops made all doubts fade away. He would always talk about how great the food was and how nice the nurses were to him.”
“I am able to call and be updated with no issues whatsoever. I also do virtual visits through the activities director so I can see my dad (he looks so good☺️) and have a some face-to-face interaction.”
“Not only was my grandmother neglected, but they lost some of the most important things of hers that we have left.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Allegria at the Oaks underwent 25 inspections, resulting in 6 clean reports and 54 violations. Documented findings included issues regarding staff documentation, administrative record-keeping, and lapses in resident care protocols and safety inspections.
Nov 7, 2025Routine
The food pantry storage area had a strong sewage odor due to a drainage line.
An elevator was inoperable, preventing access to the lower level, and some washing machines were out of service.
Two dryers in the memory care unit had approximately 12 inches of lint accumulation in the lint traps.
May 7, 2025Routine
The bathroom in room 34-PC lacked an operable window or ventilation fan because the vent was inoperable.
A resident's May 2025 medication administration record did not indicate a diagnosis or purpose for the prescribed Divalproex Sodium CA.
Jan 27, 2025RoutineCleanReport
No deficiencies found during this inspection.
Apr 29, 2024Routine
A binder marked 'North Summit' was found accessible, violating resident record confidentiality requirements.
Jan 8, 2024Routine
A resident's most recent annual medical evaluation was not completed by the required date.
The facility failed to implement proper medication storage and administration procedures, including incorrect narcotic inventory counts and missing glucose readings in the medication administration record.
Aug 17, 2023Routine
Violation related to resident abuse reporting requirements.
Violation related to facility regulations.
Violation related to facility regulations.
Violation related to facility regulations.
Violation related to facility regulations.
Jun 13, 2023Routine
The medication administration record for Resident 1 did not include the initials of the staff person who administered a prescribed ointment.
The resident's initial support plan for Resident 1 was not completed within the required 72-hour window following admission to the Secure Dementia Care Unit.
May 2, 2023Routine
Violation related to resident abuse reporting requirements.
Violation related to facility regulations.
Violation related to facility regulations.
Violation related to facility regulations.
Violation related to facility regulations.
Ownership & Operations
Who Operates This Facility
Bensalem Pch LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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