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Nursing Home Top Rated

Juniper Village at Bucks County Rehab and Skd Care

Strong Medicare quality ratings; families often praise warm, welcoming community atmosphere. Still worth an in-person visit.

3200 Bensalem Boulevard, Bensalem · Bensalem, PA 1902017 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 160 Google reviews

5
4
3
2
1
Juniper Village at Bucks County Rehab and Skd Care Nursing Home in Bensalem, PA — Street View
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What this means for your family

Juniper Village has a very active and welcoming environment for independent living, but families should exercise extreme caution if considering the facility for memory care or skilled nursing. We strongly recommend asking for a detailed plan on how they handle pest control and requesting to speak directly with the nursing director to address concerns about medical responsiveness and communication.

Google Reviews

Google Reviews

160 reviews on Google
Juniper Village at Bucks County is generally praised for its welcoming atmosphere, vibrant social activities, and friendly staff, with many residents and families feeling it provides a high quality of life. However, there are recurring, serious concerns regarding the management of the memory care unit, specifically regarding staffing, communication, and hygiene issues like bed bugs. Families should carefully vet the specific level of care required, as experiences appear to vary significantly between independent living and higher-acuity care.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean6.0Activities9.0Meds3.0Memory2.0Comms4.0Value4.0

Strengths

  • Warm, welcoming community atmosphere
  • Engaging social activities and events
  • Helpful and friendly staff
  • Well-maintained, clean facility

Concerns

  • Bed bug infestations in resident rooms (mentioned by 3 reviewers)
  • Poor management and care in memory care/skilled nursing (mentioned by 4 reviewers)
  • Unilateral contract changes and billing issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(4)'18(1)'20(1)'22(1)'24(19)'26(15)

Distribution · 128 analyzed

5
103
4
9
3
1
2
5
1
10
12 reviews posted between Aug 20, 2019Aug 20, 2019 · 9 were 5-star
11 reviews posted between May 13, 2025May 14, 2025 · 10 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the community's focus on social engagement, what are some of the most popular activities that residents participate in during the week?
  • 2Could you walk me through the specific protocols and preventative measures you have in place to maintain room hygiene and pest control?
  • 3I noticed that memory care is a specialized area of focus; what specific training or staffing ratios are in place to ensure residents in that unit receive consistent, high-quality attention?
  • 4How does your administrative team handle billing transparency and communication to ensure families are kept fully informed of any changes to their contracts?
  • 5With your strong staffing rating, how do you ensure that medication management is handled consistently and accurately for residents throughout the day and night?
  • 6I see that you are very active in responding to feedback online; how do you use that family input to make tangible improvements to the daily care experience?

Personalized based on this facility's data


Key Review Excerpts

The staff has been spectacular at Juniper. My dad has been very well taken care of and I feel like every single staff member really cares.

Long-term resident's family · 2025☆☆☆☆

The facility is beautiful, well kept and tidy. What set Juniper apart from the other places that we toured was the homey feel, various dining options, and exceptional staff.

Resident's family · 2025★★★★★

My relative who is in assisted living is dealing with bedbugs. He’s been removed from his room 4 times because of bedbugs. Juniper will not treat the situation as they should.

Resident's family · 2023★★☆☆☆
Source: 160 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.83hrs
OK
Registered nurses for medical care
Total Nursing
6.29hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 8 measures

Medicare Rating
3/ 5
Better Than Avg

2

measures

Worse Than Avg

6

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
93.4%
PA
87.1%
Bucks
87.2%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility5.0%
Worse than Avg
Here
5.0%
US
1.6%
PA
1.5%
Bucks
1.1%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
3.2%
PA
3.2%
Bucks
3.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility7.6%
Worse than Avg
Here
7.6%
US
4.9%
PA
5.1%
Bucks
4.4%
🔒

Residents who were physically restrained

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
0.1%
PA
0.2%
Bucks
0.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility9.4%
Worse than Avg
Here
9.4%
US
81.8%
PA
69.2%
Bucks
73.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility8.5%
Worse than Avg
Here
8.5%
US
79.7%
PA
68.7%
Bucks
72.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.3%
Worse than Avg
Here
3.3%
US
1.6%
PA
1.4%
Bucks
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
6penalties
Well below state avg (10.1)
$40,682 in fines

This facility shows persistent maintenance and safety issues across all three surveys, with recurring problems in fire safety systems, heating and ventilation, and emergency power systems appearing in every inspection. The facility also has ongoing challenges with care planning, resident rights notifications, and infection control protocols. While all deficiencies were reportedly corrected with dates provided, the pattern of repeated safety violations in critical areas like fire protection and emergency preparedness suggests systemic maintenance challenges that families should discuss during visits.

Jun 18, 2025Routine
8
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Sep 19, 2024Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Nov 3, 2023Routine
19
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Federal Penalties

Fine

Jun 26, 2023

$4,587

Fine

Jun 20, 2023

$4,587

Fine

Jun 12, 2023

$4,545

Fine

Jun 5, 2023

$4,587

Fine

May 30, 2023

$4,545

Fine

May 23, 2023

$4,545

Ownership & Operations

Who Operates This Facility

Owner / Operator

Juniper Village at Bucks County Rehab and Skd Care

Organization Type

for profit

Chain Affiliation

Chain Name

Juniper Communities

Chain Size

3 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 2 (Best)

Ownership & Management

Owners

Copperhill Associates LLC

Owner · Organization

12%

Poitras, James

Owner

15%

Poitras, Patricia

Owner

15%

Falcon Capital LLC

Owner (parent company) · Organization

99%

Key personnel

Pressler, StephanieW-2 Managing EmployeeDonato, LindaOfficer / DirectorJuniper Management, LLCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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