Nexus at Palos
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 11.0)
- High staff turnover (62%)
- High RN turnover (66%)
Bottom 25% in IL · Below recommended RN staffing · Above recommended total nurse staffing · Worst in BRIA HEALTH SERVICES chain · $323,393 in fines · Abuse citation
What this means for your family
While some families report positive experiences with short-term rehab, the recurring reports of hygiene issues and neglect are deeply concerning. We strongly recommend visiting the facility unannounced and observing the care provided in the long-term wing before making a decision.
Google Reviews
Google Reviews
48 reviews on Google“Nexus at Palos (formerly Bria/Strive) receives highly polarized feedback, with experiences ranging from excellent short-term rehab to severe neglect in long-term care. While some families praise the facility's cleanliness and attentive therapy staff, numerous reviewers report significant issues with hygiene, understaffing, and unprofessional behavior from nursing personnel.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility environment
- Effective short-term physical therapy
- Attentive nursing for specific patients
Concerns
- Poor hygiene and cleanliness (feces, odors, trash) (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Unprofessional, rude, or neglectful staff behavior (mentioned by 6 reviewers)
- Poor communication and unhelpful administration (mentioned by 3 reviewers)
- Lost or stolen personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's average response time when a resident uses their call light for assistance?
- 2I noticed some concerns regarding facility hygiene in recent feedback; what specific protocols are in place to ensure daily deep cleaning and odor management in resident rooms?
- 3How does your administration ensure consistent communication with families, especially regarding changes in a resident's medication or health status?
- 4With 18 recent state violations, what concrete steps has leadership taken to improve oversight and ensure the safety and dignity of the residents?
- 5What measures do you have in place to secure residents' personal belongings and prevent loss or theft?
- 6Could you walk me through how your staff handles medical emergencies or urgent health changes during the evening and weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nurses came within 2 minutes of ringing buzzer. The food was the best ever so if you were hungry, its your fault.”
“The facility was very clean. The patient I went to visit love this place and the staff seems to live her.”
“My dad has been at Bria for three months and every nurse is extremely attentive and patient. My dad suffers from Dementia and I am blown away by how wonderful everyone is!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nexus at Palos has faced recurring complaints from families that triggered numerous federal inspections, with persistent issues in three key areas: pressure ulcer care (appearing in 8 separate violations), accident prevention and safety hazards (6 violations), and treatment and care delivery (7 violations). While all deficiencies show provider correction dates, the repeated nature of these problems—particularly pressure ulcer care violations spanning from 2022 to 2024—suggests ongoing challenges in maintaining consistent care standards.
Mar 9, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2026Complaint5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 5, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Sep 2, 2025
$52,875
Fine
May 16, 2025
$25,515
Fine
May 16, 2025
$25,515
Fine
May 16, 2025
$26,300
Fine
May 16, 2025
$25,515
Fine
Nov 12, 2024
$62,595
Fine
Aug 29, 2024
$37,882
Fine
Aug 21, 2023
$65,841
Payment Denial
Aug 21, 2023
7-day denial
Fine
Jun 9, 2023
$54,230
Ownership & Operations
Who Operates This Facility
Nexus at Palos
for profit
Chain Affiliation
Bria Health Services
15 facilities nationwide
Chain avg rating: 1.2/5 · Rank 8 of 15 (Worst)
Ownership & Management
Owners
Kaplan, Michael
Owner
Weiss, Natan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit briahs.com
Medicare data downloads
Original nursing home datasets
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