Avantara Palos Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 189 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 11.0)
- High staff turnover (56%)
- High RN turnover (54%)
Below average in IL · Meets national RN staffing standard · Above average staffing · Below chain average · $29,168 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain strength, the facility has a recurring pattern of severe understaffing and medication management errors. If you choose this facility, you must be prepared to be a highly active advocate, visit frequently to monitor hygiene and medication, and establish clear communication channels with management immediately upon admission.
Google Reviews
Google Reviews
189 reviews on Google“Avantara Palos Heights presents a polarized experience, with many families praising the rehabilitation therapy team for helping loved ones regain independence, while others report severe neglect and safety concerns. While some families highlight compassionate care and clean facilities, a significant number of reviewers cite critical issues including understaffing, medication errors, and poor communication with management. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels at the time of stay.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive individual staff members
- Clean, well-maintained facility environment
- Strong social work support for discharge planning
Concerns
- Severe understaffing leading to delayed care and hygiene neglect (mentioned by 28 reviewers)
- Medication errors and failure to follow doctor's orders (mentioned by 9 reviewers)
- Poor communication and difficulty reaching management or nursing staff (mentioned by 12 reviewers)
- Inadequate response to patient falls and safety needs (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your physical and occupational therapy teams receive high praise; how do you integrate those therapy sessions into a resident's daily routine?
- 2Given the importance of timely assistance, what is your current process for ensuring call lights are answered promptly during shift changes?
- 3I see that management is very active in responding to feedback online; what is the best way for families to maintain that same level of open communication with nursing staff once a loved one is admitted?
- 4With medication management being a top priority for our family, could you walk us through the safety checks you have in place to ensure medications are administered exactly as prescribed?
- 5How does your team coordinate care and safety protocols when a resident is at a higher risk for falls?
- 6I understand that dining is a key part of daily life; what options do you offer for residents who may have specific dietary needs or preferences?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team of Terri, Kris, Sarah, Mirium, Dorothy, Mary and Nancy to name a few team members that made my father’s journey back home a reality.”
“Within just 5 days, my grandmother was only checked on twice in one day, her broken bed frame went unfixed for 4 days after being reported, and basic cleanliness was neglected.”
“The nurses are completely careless. One nurse nearly gave my mother medication that she is allergic to, because she did not check her chart.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
10
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 16 complaints against this facility, triggering repeated inspections for accident hazards and inadequate supervision that persist across multiple years. The facility struggles most with accident prevention, medication management, and wound care, with these same issues appearing in both routine and complaint-driven surveys from 2023 through 2025. While all deficiencies show correction dates, the recurring pattern suggests ongoing care quality challenges that families should carefully evaluate.
Mar 15, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 9, 2026Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Sep 18, 2025Routine14
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 1, 2024Routine11
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 3, 2025
$19,135
Fine
Oct 9, 2024
$10,207
Payment Denial
Oct 9, 2024
14-day denial
Ownership & Operations
Who Operates This Facility
Avantara Palos Heights
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 59 of 89
Ownership & Management
Owners
Gpn Fam Tr Ua 04282008
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
189 reviews from families & visitors
Official Website
Visit avantarapalosheights.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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