Alden of Waterford
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
Below average in IL · Meets national RN staffing standard · $106,499 in fines
What this means for your family
Families considering Alden of Waterford will find a facility that excels in staff attentiveness and dining quality, making it a comfortable environment for long-term care. While the reviews are overwhelmingly positive, we recommend scheduling a tour to observe the staff-to-resident interaction firsthand to ensure it meets your specific needs.
Google Reviews
Google Reviews
15 reviews on Google“Alden of Waterford is highly regarded by families for its warm, attentive staff and well-maintained, aesthetically pleasing environment. Reviewers frequently praise the quality of the food and the variety of activities, noting that the facility provides a supportive and lively atmosphere for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm and caring nursing and CNA staff
- High-quality, well-presented dining options
- Beautiful, well-maintained grounds and facilities
- Responsive administrative and move-in support
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dining options here; could you tell us more about how the daily menus are planned and if residents have choices?
- 2The grounds look beautiful; what kind of outdoor activities or strolls are available for residents to enjoy the gardens?
- 3Since we want to ensure consistent care, how does the facility manage staffing levels during the overnight hours and on weekends?
- 4In the event of a sudden change in health or a medical emergency, what is the specific protocol for notifying the family and coordinating with doctors?
- 5We noticed the administrative team is very responsive to new families; how do you handle the transition and move-in process to make it smooth for a new resident?
- 6How does the nursing team ensure that all personalized care needs are met during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff here truly cared about taking care of him, especially the CNAs and Nurses. The food at this building is amazing and plated well, we loved to stay for dinner with him.”
“The whole place is lively and welcoming; you always see residents out and about, talking, laughing, and enjoying life.”
“The rehab facility staff were amazing and helpful when my grandfather had fallen and needed addtl assistance. It's clean, and the staff are professional and polite. The food is exceptional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alden of Waterford has concerning patterns with 44 deficiencies across 13 surveys, including 12 complaint-triggered violations where families reported problems. The facility shows persistent issues in resident care quality, medication management, and fire safety systems. While all deficiencies are marked as corrected, the recurring nature of problems—particularly repeated violations for providing appropriate treatment and care—suggests ongoing challenges that warrant careful consideration during any visit.
Jan 26, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 12, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 30, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 27, 2025Routine13
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 4, 2024
$106,499
Ownership & Operations
Who Operates This Facility
Alden of Waterford
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 13 of 27
Ownership & Management
Owners
Alden of Waterford Investments LLC
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
The Alden Group, Ltd.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit aldengardensofwaterford.com
Medicare data downloads
Original nursing home datasets
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