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Strong Medicare quality ratings; public reviewers often praise effective physical therapy programs. Still worth an in-person visit.
based on 52 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Alden Courts of Waterford has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective physical therapy programs and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Alden Courts of Waterford receives highly polarized feedback, with many residents and families praising the compassionate nursing staff and effective rehabilitation programs. However, significant concerns persist regarding chronic understaffing, which leads to long wait times for basic care and inconsistent communication between departments. Families should be aware that experiences vary significantly, with some reporting excellent care while others cite serious lapses in attention and medical follow-through.
Quality Themes
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Concerns
Rating Trends
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Distribution · 59 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My mom waited over 45 min to get her soiled diaper changed. (That was just the tip of the iceberg) That was with a family member asking for assistance several times.”
“My problem is the lack of communication and conflicting information between the admissions director, case worker and the physical therapists.”
“The therapy department did a great job to get me back home safely. The employees are great and treated me well.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Alden Courts of Waterford shows concerning patterns with 28 deficiencies across recent surveys, including families filing complaints about pressure ulcer care and treatment quality. The facility has recurring issues with infection control, fire safety systems, and basic care services like wound care and medication management. While the facility corrects identified problems, the pattern of repeat violations in critical care areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 9, 2026
$21,645
Alden Courts of Waterford
for profit
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 3 of 27
Owners
Alden of Waterford Investments LLC
Owner · Organization
The Alden Group, Ltd.
Owner (parent company) · Organization
The Floyd a. Schlossberg Living Trust
Owner (parent company) · Organization
Elisco, Audra
Owner (parent company)
Magnusson, Lauren
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
52 reviews from families & visitors
Official Website
Visit aldenwaterford.com
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Original nursing home datasets
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