Alden Courts of Waterford
Strong Medicare quality ratings; families often praise effective physical therapy programs. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
This facility offers a clean environment and a strong therapy team that has helped many residents return home. However, families must be vigilant regarding staffing levels; multiple reviewers reported significant delays in basic care and call-light response times. We strongly recommend visiting during off-hours and asking specifically how the facility manages weekend staffing and communication between departments.
Google Reviews
Google Reviews
52 reviews on Google“Alden Courts of Waterford receives highly polarized feedback, with many residents and families praising the compassionate nursing staff and effective rehabilitation programs. However, significant concerns persist regarding chronic understaffing, which leads to long wait times for basic care and inconsistent communication between departments. Families should be aware that experiences vary significantly, with some reporting excellent care while others cite serious lapses in attention and medical follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Clean and well-maintained facility
- Compassionate and friendly nursing staff
- Engaging daily activities like bingo
Concerns
- Chronic understaffing leading to long call-light response times (mentioned by 4 reviewers)
- Inconsistent communication between admissions, therapy, and nursing (mentioned by 2 reviewers)
- Lack of proper medical care or follow-through for rehab patients (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy programs here; how do you coordinate the transition between therapy sessions and daily nursing care?
- 2With the facility being so well-maintained and clean, how do you ensure that the care and attention to detail remain consistent across all shifts?
- 3How do you ensure that communication stays seamless between the admissions team, the nursing staff, and the therapy department?
- 4What is the process for ensuring medication is managed accurately and that any changes in a resident's condition are communicated promptly to the family?
- 5How do you manage call-light response times during the night or during busy shift changes to ensure residents aren't waiting long for assistance?
- 6We love the idea of social engagement like bingo; what other daily activities are available to keep the residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“My mom waited over 45 min to get her soiled diaper changed. (That was just the tip of the iceberg) That was with a family member asking for assistance several times.”
“My problem is the lack of communication and conflicting information between the admissions director, case worker and the physical therapists.”
“The therapy department did a great job to get me back home safely. The employees are great and treated me well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alden Courts of Waterford shows concerning patterns with 28 deficiencies across recent surveys, including families filing complaints about pressure ulcer care and treatment quality. The facility has recurring issues with infection control, fire safety systems, and basic care services like wound care and medication management. While the facility corrects identified problems, the pattern of repeat violations in critical care areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Mar 15, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 28, 2024Routine8
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Alden Courts of Waterford
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 3 of 27
Ownership & Management
Owners
Alden of Waterford Investments LLC
Owner · Organization
The Alden Group, Ltd.
Owner (parent company) · Organization
The Floyd a. Schlossberg Living Trust
Owner (parent company) · Organization
Elisco, Audra
Owner (parent company)
Magnusson, Lauren
Owner (parent company)
Schullo, Randi
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit aldenwaterford.com
Medicare data downloads
Original nursing home datasets
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