Alden North Shore Rehab & Hcc
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 43 Google reviews
Watch Alden North Shore Rehab & Hcc
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the physical therapy department is consistently praised for its effectiveness, the facility has seen a sharp increase in reports of poor communication and neglect in recent years. If you choose this facility, ensure you have a designated family member available to advocate for the patient daily and verify that all medical instructions are being followed by the staff.
Google Reviews
Google Reviews
43 reviews on Google“Alden North Shore receives highly polarized feedback, with many patients praising the physical and occupational therapy teams for their effective recovery programs. However, a significant number of families report severe concerns regarding communication, neglect, and understaffing, particularly in recent years. While some find the facility clean and welcoming, others describe a distressing lack of medical oversight and unprofessional conduct by administrative and nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility environment
- Friendly and attentive individual staff members
- Strong support for post-surgical recovery
Concerns
- Poor communication and lack of updates to families (mentioned by 7 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 6 reviewers)
- Unprofessional or rude behavior by administrative and nursing staff (mentioned by 6 reviewers)
- Inadequate medical oversight and medication management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents during their recovery?
- 2How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's health are documented accurately?
- 3What is the best way for us to stay in regular contact with the nursing staff to ensure we are receiving consistent updates on our loved one's progress?
- 4In the event of a medical emergency or a change in condition during the night, what is the specific protocol for notifying the family?
- 5I noticed the facility is very well-maintained; what kind of daily activities or social programs are available to keep residents engaged and active?
- 6How do you approach staff training to ensure that every team member provides a consistently professional and attentive experience for both residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“My Mom came for rehab- and they killed her. They kept her in bed for 3 months with minimal therapy. Of course she declined, developed multiple complications from the bedrest and required repeated re-hospitalizations because the staff doctor is incompetent.”
“The food was too good! They always had options if you didn’t like what was being served. Not to mention the ice cream shop and 8 pm snack!! Activities were great!”
“My dad has been in here 3 WEEKS & NO ONE HAS CONTACTED ME about his care or health condition. After making a big stink, 2 ppl called me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 6 of 15 total deficiencies including serious issues with abuse prevention and resident safety. The main problem areas involve quality of care (particularly wound care and pain management), resident rights and dignity, and safety hazards. Most concerning are recent March 2025 deficiencies for failing to protect residents from abuse and neglect, though the facility has provided correction dates for all violations.
Jun 12, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Mar 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 23, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Jan 22, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 13, 2023Routine2
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jul 2, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Mar 27, 2025
$87,377
Fine
May 23, 2024
$10,033
Fine
May 23, 2024
$10,033
Ownership & Operations
Who Operates This Facility
Alden North Shore Rehab & Hcc
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 25 of 27 (Worst)
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit aldennorthshore.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Peterson Park Health Care Ctr
1.9 miNursing Home · Chicago, IL
Lincolnwood Place
2.1 miNursing Home · Lincolnwood, IL
Alden Estates of Northmoor
2.5 miNursing Home · Chicago, IL
Alta Rehab at Fairmont
3.0 miNursing Home · Chicago, IL
Ambassador Nursing & Rehab Center
3.5 miNursing Home · Chicago, IL
Foster Health & Rehab Center
3.7 miNursing Home · Chicago, IL