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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 43 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Zero findings in latest survey
Alden North Shore Rehab & Hcc has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.
Alden North Shore receives highly polarized feedback, with many patients praising the physical and occupational therapy teams for their effective recovery programs. However, a significant number of families report severe concerns regarding communication, neglect, and understaffing, particularly in recent years. While some find the facility clean and welcoming, others describe a distressing lack of medical oversight and unprofessional conduct by administrative and nursing staff.
Quality Themes
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Concerns
Rating Trends
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Distribution · 47 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My Mom came for rehab- and they killed her. They kept her in bed for 3 months with minimal therapy. Of course she declined, developed multiple complications from the bedrest and required repeated re-hospitalizations because the staff doctor is incompetent.”
“The food was too good! They always had options if you didn’t like what was being served. Not to mention the ice cream shop and 8 pm snack!! Activities were great!”
“My dad has been in here 3 WEEKS & NO ONE HAS CONTACTED ME about his care or health condition. After making a big stink, 2 ppl called me.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, triggering 6 of 15 total deficiencies including serious issues with abuse prevention and resident safety. The main problem areas involve quality of care (particularly wound care and pain management), resident rights and dignity, and safety hazards. Most concerning are recent March 2025 deficiencies for failing to protect residents from abuse and neglect, though the facility has provided correction dates for all violations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Mar 27, 2025
$87,377
Fine
May 23, 2024
$10,033
Fine
May 23, 2024
$10,033
Alden North Shore Rehab & Hcc
for profit
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 25 of 27 (Lowest rating)
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit aldennorthshore.com
Medicare data downloads
Original nursing home datasets
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