Elevate Care North Branch
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 301 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
Below average in IL · Below recommended RN staffing · $234,006 in fines
What this means for your family
This facility offers an excellent rehabilitation program with highly motivated therapy staff, making it a strong candidate for short-term recovery. However, the recurring reports of poor communication and inconsistent nursing care are significant red flags. I strongly recommend that families visit frequently, monitor medication schedules personally, and establish a direct line of communication with the social services director before admission.
Google Reviews
Google Reviews
301 reviews on Google“Elevate Care North Branch receives highly polarized feedback, with many families praising the facility for its clean environment, dedicated therapy team, and compassionate staff members like Angela and Marciala. However, there are recurring, serious reports of neglect, poor communication, medication errors, and understaffing, particularly during night shifts and weekends. Families should be aware that while many have had positive rehabilitation experiences, others have reported critical lapses in patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and motivating physical therapy team
- Clean and well-maintained facility environment
- Compassionate and dedicated social services and activities staff
- Friendly and welcoming reception team
Concerns
- Neglect and lack of responsiveness to call lights (mentioned by 9 reviewers)
- Poor communication with families and lack of follow-through (mentioned by 7 reviewers)
- Medication errors or failure to administer meds on time (mentioned by 4 reviewers)
- Understaffing, especially during nights and weekends (mentioned by 4 reviewers)
- Poor quality or inappropriate food/dietary management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 217 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team and social services; could you tell us more about the types of activities planned for the residents each week?
- 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts or on weekends?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
- 4We noticed the facility is very well-maintained; could you tell us a bit more about the daily dining experience and how dietary needs are managed?
- 5How does the clinical staff communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department at Elevate North Branch worked very hard with me and just like at the acute therapy, I made great progress !!!”
“My mom was there in a room with a lady who was dead for 2 days. I got there on the 4th day and by the fifth day I had her in ambulance to the ICU because her oxygen level was not being monitored and dropped to 77%.”
“The most dedicated and hands on management and staff . Thank you for your very caring and compassionate care you provide to my mother. Its like you are part of our family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints over safety hazards, medication management, and resident abuse protection issues. Most problematic are recurring deficiencies in accident prevention (cited 5 times), medication errors (cited 3 times), and failure to notify families of incidents (cited 3 times). While the facility reports correcting all violations, the repeated nature of safety and medication issues, particularly those triggering family complaints, suggests ongoing care quality challenges that warrant careful evaluation during visits.
Jan 8, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 23, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Apr 18, 2025Routine18
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 13, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Federal Penalties
Fine
Oct 11, 2024
$12,220
Fine
Jul 11, 2024
$150,301
Fine
Mar 3, 2024
$12,519
Fine
Sep 6, 2023
$58,966
Ownership & Operations
Who Operates This Facility
Elevate Care North Branch
for profit
Chain Affiliation
Elevate Care
13 facilities nationwide
Chain avg rating: 2.1/5 · Rank 6 of 12
Ownership & Management
Owners
Aperion Care Exec Holdings LLC
Owner · Organization
Frederick S Frankel Trust
Owner · Organization
Andrews, Amanda
Owner
Meystel, Moshe
Owner
Pancer, Aaron
Owner
Thengil, Jimmy
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
301 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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