Aperion Care Niles
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
The facility is frequently praised for its cleanliness and friendly admissions process, which may be helpful for initial tours. However, families should be aware of reported difficulties in reaching staff by phone and concerns regarding staffing levels; we recommend visiting during off-hours to observe actual care delivery.
Google Reviews
Google Reviews
41 reviews on Google“Aperion Care Niles receives a high volume of positive reviews, particularly regarding the cleanliness of the facility and the helpfulness of the admissions staff. However, some families have reported serious concerns regarding understaffing, lack of responsiveness to phone calls, and issues with medical management and patient advocacy.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Helpful and accommodating admissions staff
- Friendly and welcoming environment
Concerns
- Chronic understaffing leading to delayed basic care (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for our family, could you walk us through how you manage daily care tasks to ensure residents receive timely attention?
- 2We noticed some families have had difficulty reaching staff by phone; what is the best way for us to stay in close communication with the nursing team regarding our loved one's care?
- 3Since medication management is a critical part of our loved one's health, could you explain the process your team uses to ensure accuracy and consistency?
- 4With a 5-star CMS rating for the facility overall, what specific programs or daily activities are you most proud of that help residents feel engaged and part of a community?
- 5In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly do you coordinate with local hospitals?
- 6We appreciate how welcoming the admissions staff has been; how do you ensure that same level of responsiveness and care continues once a resident has settled in?
Personalized based on this facility's data
Key Review Excerpts
“It is now 1:00 and my mother and her roommate are still not dressed or out of bed. The CNAs try to do their best but it's too much for them they need more help.”
“Unethical, do not do what is in the best interest of the patient. Medical director, social worker, administrator do not respond to discussions and concerns about patients by they their year-long physicians.”
“I've called there a lot of times today and nobody answers the phone! I'm trying to get ahold of a longtime friend who I'm very worried about but it just keeps ringing!! This is unprofessional!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about accident hazards and supervision, resulting in eight complaint-triggered inspections with recurring issues in this area persisting through early 2024. The facility shows ongoing problems with fire safety systems, emergency preparedness, and medication management across multiple surveys. While the provider has corrected individual violations when cited, the pattern of repeated deficiencies in resident safety and building systems suggests systemic challenges that families should carefully consider.
Mar 5, 2025Routine17
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 4, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 24, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 13, 2025
$12,425
Fine
Aug 12, 2023
$13,039
Fine
May 30, 2023
$9,032
Fine
May 30, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Aperion Care Niles
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 32 (Best)
Ownership & Management
Owners
Aperion Care Exec Holdings LLC
Owner · Organization
David a Berkowitz Revoc Tr David Berkowitz Ttee
Owner · Organization
Joshua Hoffman Tr Joshua Hoffman Ttee
Owner · Organization
Yosef Meystel Declaration of Tr of Yosef Meystel Ttee
Owner · Organization
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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