Meadowbrook Manor - Naperville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 123 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 11.0)
Below average in IL · Meets national RN staffing standard · $205,215 in fines
What this means for your family
This facility has a strong reputation for physical therapy and dedicated individual staff members, particularly in memory care. However, families must be vigilant regarding staffing ratios; we recommend asking specifically about the facility's plan for call-light response times and how they ensure hygiene standards are met during night and weekend shifts.
Google Reviews
Google Reviews
123 reviews on Google“Meadowbrook Manor in Naperville receives highly polarized reviews, with many families praising the compassionate, attentive care provided by specific staff members like Juna and the therapy team. However, a significant number of negative reviews highlight critical concerns regarding understaffing, slow response times to call lights, and poor hygiene standards. Families should be aware that while many report excellent experiences, others have raised serious allegations of neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate nursing staff
- Effective physical and rehabilitation therapy team
- Clean and well-maintained facility environment
- Strong, personalized care on the dementia/memory care floor
Concerns
- Slow response times to call lights and patient requests (mentioned by 5 reviewers)
- Understaffing leading to neglect of basic hygiene (mentioned by 6 reviewers)
- Poor quality or cold food service (mentioned by 4 reviewers)
- Inconsistent communication between staff and family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing and health inspection ratings are currently a focus for the facility; what specific steps is Meadowbrook Manor taking to improve these metrics and ensure consistent care for residents?
- 2Several families have mentioned concerns regarding wait times for call lights; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3We understand that maintaining high standards for hygiene is critical; how do you monitor and support your nursing staff to ensure that daily personal care needs are consistently met?
- 4I see that you actively engage with feedback online; how do you typically handle communication with families when a concern arises regarding a loved one's care or medication management?
- 5Regarding the dining experience, what improvements are being made to ensure that meals are served at the right temperature and meet the nutritional preferences of the residents?
- 6Could you walk us through the daily activity schedule for the memory care unit, and how do you tailor these programs to keep residents engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“Juna, our CNA, went above and beyond in every way. My mom always took pride in her appearance, and Juna made sure she had her jewelry on, her makeup done, and was dressed beautifully every single day.”
“My grandmother was not changed frequently and left soiled and with urine. She is raw and irritated front and back! The whole purpose of her going there was for physical therapy which she couldn't do because she was always tired.”
“It may not be fancy or flashy or pretend to be a 'resort' but for patients that need competent, in-depth care for extended periods of time it is by far the best choice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with multiple families filing complaints that triggered 23 of the 54 total deficiencies found across 15 surveys. The most persistent issues involve wound care and pressure ulcer prevention, safety hazard management, and medication management, with these problems recurring throughout the three-year period including recent violations as late as 2025. While all deficiencies show correction dates, the repeated nature of core care issues suggests systemic challenges in maintaining consistent quality standards.
Jan 15, 2026Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 3, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 2, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 10, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 23, 2024
$133,390
Ownership & Operations
Who Operates This Facility
Meadowbrook Manor - Naperville
for profit
Ownership & Management
Owners
Descendants S CORP Fbo Ashley Maria Dimas
Owner · Organization
Descendants S CORP Trust Fbo Sasha Eva Dimas
Owner · Organization
Descendants S CORP Trust Fbo Sean William Dimas
Owner · Organization
Dorothy Vangel Qss Trust
Owner · Organization
Jafari, Kianoosh
Owner
Jafari, Soussan
Owner
Vangel, Dorothy
Owner
Vangel, Nicholas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit meadowbrookrehabilitation.com
Medicare data downloads
Original nursing home datasets
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