Uptown Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 98 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 16.0)
- High staff turnover (51%)
- High RN turnover (61%)
Below average in NM · Meets national RN staffing standard · No penalties on record
What this means for your family
While some families report positive interactions with specific staff members, the recurring reports of neglect, poor hygiene, and communication failures are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensuring you have direct contact information for a reliable supervisor.
Google Reviews
Google Reviews
98 reviews on Google“Uptown Rehabilitation Center receives highly polarized feedback, with some families praising the dedicated nursing and therapy staff, while others report severe neglect and safety concerns. Frequent complaints include poor communication, slow response times, and issues with basic patient hygiene and medical care. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional therapy staff
- Some individual nurses noted for kindness
- Generally clean facility environment
- Helpful front-desk interactions in some instances
Concerns
- Severe understaffing and slow response times to patient needs (mentioned by 12 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inadequate hygiene, including failure to bathe patients or change soiled linens (mentioned by 6 reviewers)
- Poor quality, cold, or inappropriate food service (mentioned by 5 reviewers)
- Reports of medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is very well-maintained; how do you ensure that residents' personal hygiene and room cleanliness are consistently managed throughout the day?
- 2Since some of your nurses are noted for their kindness, how do you support your staff to ensure they have enough time to provide attentive, responsive care to every resident?
- 3We want to make sure communication is seamless; what is the best way for us to stay in regular contact with the nursing team regarding updates on our loved one?
- 4How does the facility manage medication schedules to ensure there are no delays or errors in administration?
- 5We'd love to hear more about the dining experience—how are meals planned, and how do you ensure the food is served at the right temperature and quality?
- 6What kind of daily activities or social engagement programs are available to keep residents active and involved?
Personalized based on this facility's data
Key Review Excerpts
“It's evident the moment you enter they need more staff and could benefit from some modernization. The staff works at a very fast pace, but they get the job done.”
“My wife's clothing was lost/stolen even though there was a huge sign posted 'Family Will Do Laundry'. My wife came to this facility with no decubitus ulcers, but left with a Stage III”
“The night (head) Nurse her name started with a C. Was, is great. She went out of her way to help settle my husband in. She is thoughtful, kind and very smart.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 33 complaints triggering federal deficiencies at this facility, indicating significant ongoing concerns. The facility repeatedly struggles with food safety and meal quality, medication management, and maintaining clean, safe living conditions. While all cited deficiencies show correction dates, the persistent pattern of issues across multiple areas—including a serious abuse protection violation—suggests systemic problems that warrant careful consideration before placement.
Mar 23, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 30, 2025Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 5, 2025Routine16
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 27, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 14, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 16, 2024Complaint7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Uptown Rehabilitation Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 81 of 188
Ownership & Management
Owners
Summit Care LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Skilled Healthcare LLC
Owner (parent company) · Organization
Summit Care Parent LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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