Sandia Ridge Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 93 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- High staff turnover (52%)
- High RN turnover (72%)
Bottom 25% in NM · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $205,248 in fines · Abuse citation
What this means for your family
This facility is frequently praised for its rehabilitation therapy team, making it a potential option for short-term recovery. However, families should be aware of significant, recurring reports of neglect, poor communication, and hygiene issues; we strongly recommend unannounced visits and frequent check-ins if you choose this facility.
Google Reviews
Google Reviews
93 reviews on Google“Sandia Ridge Center receives highly polarized feedback, with many families praising the rehabilitation therapy team and admissions staff, while others report severe concerns regarding neglect, hygiene, and communication. While some visitors find the facility clean and the staff attentive, a significant number of reviewers cite issues with call light response times, missing personal belongings, and inadequate care for residents with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Helpful and informative admissions staff
- Clean and well-maintained facility environment
- Compassionate nursing staff for short-term rehab
Concerns
- Neglect and slow response to call lights (mentioned by 8 reviewers)
- Poor communication with family members (mentioned by 5 reviewers)
- Unsanitary conditions and odors (mentioned by 6 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
- Inadequate staffing on weekends (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred process for keeping families updated on their loved one's daily progress?
- 2Given that the rehab team is highly regarded here, how do you ensure that same level of attentive care transitions into the long-term nursing side of the facility?
- 3Could you walk me through your current system for monitoring call lights to ensure residents receive timely assistance, especially during the weekend shifts?
- 4I understand that maintaining a clean environment is a priority; what specific protocols are in place to manage facility hygiene and address any concerns about odors?
- 5How does your nursing team manage medication administration and oversight to ensure accuracy for residents with complex health needs?
- 6What kind of daily activities or social programs are available for residents to ensure they feel engaged and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“I had a devastating illness and was sent to sandia ridge. This staff helped me get back on my feet. I had to learn how to sit up in bed, stand, walk, feed myself, take showers the whole nine yards.”
“The five star reviews are not an accurate portrayal of the care (or lack thereof) that your loved ones recieve here. I am a CNA and I visit several nursing homes throughout Albuquerque. Genesis ran facilities are known amongst nursing staff to be a place to avoid.”
“My mom has been there for a year, her personal belongings are always mysteriously lost, I bought my mom gold earrings..gone, dresses..gone, draws..gone, glasses..gone, watch..gone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sandia Ridge Center shows a concerning pattern of recurring serious issues, with families filing 17 complaints that triggered federal inspections. The facility has persistent problems with protecting residents from abuse and neglect, medication management, and care planning that span multiple years and continue into 2025. While all violations show correction dates, the repeated nature of deficiencies in core safety areas suggests ongoing challenges with maintaining consistent quality care standards.
Mar 20, 2026Complaint7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 10, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 27, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
May 28, 2025
$114,001
Ownership & Operations
Who Operates This Facility
Sandia Ridge Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 154 of 188 (Worst)
Ownership & Management
Owners
Summit Care LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Skilled Healthcare LLC
Owner (parent company) · Organization
Summit Care Parent LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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