The Rehabilitation Center of Albuquerque
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 212 Google reviews
Watch The Rehabilitation Center of Albuquerque
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Above average in NM · Meets national RN staffing standard · Chain outperformer · $40,999 in fines
What this means for your family
While the facility's physical therapy department is highly regarded for helping patients regain strength, the recent trend of reviews indicates significant instability in nursing care and administrative responsiveness. Families should conduct a thorough tour, specifically checking the cleanliness of patient rooms and asking for a clear plan on how the facility handles medication management and call-light response times during weekends.
Google Reviews
Google Reviews
212 reviews on Google“The Rehabilitation Center of Albuquerque receives highly polarized feedback, with many families praising the dedicated physical therapy team and compassionate individual staff members. However, significant and recurring concerns exist regarding chronic understaffing, poor communication, and inconsistent quality of care, particularly regarding hygiene and medication management. Families should be aware that while many report successful rehabilitation outcomes, others describe distressing experiences with neglect and administrative unresponsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual nursing staff
- Clean, well-maintained facility environment
- Strong support for Medicaid/social work transitions
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 9 reviewers)
- Inconsistent hygiene and patient neglect (bed sores, soiled linens) (mentioned by 8 reviewers)
- Poor food quality and cold/inconsistent meal service (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given that physical and occupational therapy are noted as strong points here, how do you integrate those sessions into a resident's daily routine to ensure they stay active?
- 3With current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call light or needs immediate help?
- 4I understand that maintaining skin integrity and hygiene is critical; what specific checks and routines are in place to ensure residents are consistently comfortable and well-cared for?
- 5How do you manage the medication administration process to ensure accuracy and avoid delays for residents with complex health needs?
- 6We have heard mixed feedback regarding meal service; could you walk us through the dining experience and how you ensure meals are served at the right temperature and meet nutritional preferences?
Personalized based on this facility's data
Key Review Excerpts
“The night nurse, Mandy--a... [was] apologetic and worked hard to make sure we knew that their staff had been informed of the issues and that those things are unacceptable.”
“The staff treat people like they are idiots. The food is unbelievably bad. The food doesn't come on schedule and is often cold... 'We answered that call button', but they leave out that it took them 2 hours to do it.”
“The therapy team was great and helped my mom gain some stamina and balance back. The staff was always friendly and available to answer questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Rehabilitation Center of Albuquerque has ongoing concerns with 71 deficiencies across 6 inspections, including 12 complaint-triggered issues where families filed reports with authorities. Recurring problems involve medication management, fire safety systems, and food service quality that persist across multiple surveys. While the facility corrects issues when cited, the pattern of repeated deficiencies in critical care areas suggests systemic challenges with maintaining consistent standards.
Mar 20, 2026Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Dec 12, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jun 27, 2025Routine35
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Apr 21, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Jun 27, 2025
$26,685
Fine
Mar 29, 2024
$14,314
Ownership & Operations
Who Operates This Facility
The Rehabilitation Center of Albuquerque
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 21 of 188
Ownership & Management
Owners
Summit Care LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Skilled Healthcare LLC
Owner (parent company) · Organization
Summit Care Parent LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Las Palomas Center
2.0 miNursing Home · Albuquerque, NM
Fiesta Park Wellness & Rehabilitation
2.4 miNursing Home · Albuquerque, NM
Spanish Trails Rehabilitation Suites
2.4 miNursing Home · Albuquerque, NM
Advanced Health Care of Albuquerque
3.4 miNursing Home · Albuquerque, NM
Canyon Transitional Rehabilitation Center, LLC
3.5 miNursing Home · Albuquerque, NM
La Vida Llena
3.9 miNursing Home · Albuquerque, NM