Nursing HomeMedicaid Needs closer review

The Rehabilitation Center of Albuquerque

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5900 Forest Hills Drive Ne, Academy Acres North · Albuquerque, NM 87109|120 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 215 Google reviews

(505) 822-6000 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (1/5 stars)
Low staffing rating (2/5 stars)
2 Medicare penalties on record
Above-median findings in the latest survey (19 vs median 16)
Staff turnover reported at 55%
RN turnover reported at 55%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 19 findings, above the NM average of 16.6. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

215 public Google reviews available

The Rehabilitation Center of Albuquerque receives highly polarized feedback, with many families praising the dedicated physical therapy team and compassionate individual staff members. However, significant and recurring concerns exist regarding chronic understaffing, poor communication, and inconsistent quality of care, particularly regarding hygiene and medication management. Families should be aware that while many report successful rehabilitation outcomes, others describe distressing experiences with neglect and administrative unresponsiveness.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Compassionate and attentive individual nursing staff
Clean, well-maintained facility environment
Strong support for Medicaid/social work transitions

Concerns

Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
Poor communication and difficulty reaching staff/management (mentioned by 9 reviewers)
Inconsistent hygiene and patient neglect (bed sores, soiled linens) (mentioned by 8 reviewers)
Poor food quality and cold/inconsistent meal service (mentioned by 7 reviewers)
Medication management errors or delays (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 208 analyzed

145

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
2Given that physical and occupational therapy are noted as strong points here, how do you integrate those sessions into a resident's daily routine to ensure they stay active?
3With current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call light or needs immediate help?
4I understand that maintaining skin integrity and hygiene is critical; what specific checks and routines are in place to ensure residents are consistently comfortable and well-cared for?
5How do you manage the medication administration process to ensure accuracy and avoid delays for residents with complex health needs?
6We have heard mixed feedback regarding meal service; could you walk us through the dining experience and how you ensure meals are served at the right temperature and meet nutritional preferences?

Personalized based on this facility's data

Key Review Excerpts

“The therapy team was great and helped my mom gain some stamina and balance back. The staff was always friendly and available to answer questions.”

Long-term resident's family · 2025★★★★★

Source: 208 Google reviews in the current analysis set; Google reports 215 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.89hrs

Registered nurses for medical care

Total Nursing

3.41hrs

83%

All nurses + aides combined

Staff Turnover

55%

Lower is better (< 30% = good)

RN Turnover

55%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.8%

Better than Avg

Here

7.8%

19.5%

14.4%

Bernalillo

12.7%

Residents on antipsychotic medication

↓ Lower is better

This Facility4.3%

Better than Avg

Here

4.3%

15.5%

14.5%

Bernalillo

14.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.7%

Better than Avg

Here

9.7%

19.4%

20.3%

Bernalillo

18.6%

Residents with depression symptoms

↓ Lower is better

This Facility2.4%

Mixed vs Avgs

Here

2.4%

12.1%

1.9%

Bernalillo

2.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility11.7%

Worse than Avg

Here

11.7%

4.9%

5.4%

Bernalillo

5.8%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

97.3%

Bernalillo

98.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

79.8%

86.4%

Bernalillo

88.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.0%

Better than Avg

Here

97.0%

81.8%

86.1%

Bernalillo

93.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.2%

Bernalillo

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

77findings in history

2penalties

Latest survey: 19 · above NM avg (16.6)

18 complaint-triggered findings

$40,999 in fines

The Rehabilitation Center of Albuquerque has ongoing concerns with 71 deficiencies across 6 inspections, including 12 complaint-triggered issues where families filed reports with authorities. Recurring problems involve medication management, fire safety systems, and food service quality that persist across multiple surveys. While the facility corrects issues when cited, the pattern of repeated deficiencies in critical care areas suggests systemic challenges with maintaining consistent standards.

Mar 20, 2026Complaint6 findings

0580Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Dec 12, 2025Complaint4 findings

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Jun 27, 2025Routine35 findings

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Jun 27, 2025Complaint1 finding

0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Apr 21, 2025Complaint1 finding

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 15, 2024Complaint1 finding

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Federal Penalties

Fine

Jun 27, 2025

$26,685

Fine

Mar 29, 2024

$14,314

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Rehabilitation Center of Albuquerque

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 21 of 188

Ownership & Management

Owners

Summit Care LLC

Owner · Organization

100%

Gen Operations I LLC