Agawam West Rehab and Nursing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 98 Google reviews

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What this means for your family
While some families report positive experiences with the rehab team and specific staff members, the recent trend of reviews indicates significant concerns regarding basic hygiene and staffing levels. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensuring clear, documented communication with the nursing director regarding any specific needs.
Google Reviews
Google Reviews
98 reviews on Google“Agawam West Rehab and Nursing receives highly polarized feedback, with some families praising the compassionate, attentive staff and clean environment, while others report severe neglect, poor hygiene, and chronic understaffing. Many negative reviews highlight significant failures in basic care, such as infrequent bathing, delayed response times for assistance, and medication management errors. Prospective families should be aware that experiences appear to vary drastically depending on the specific wing or shift, making it essential to conduct a thorough, in-person assessment.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Effective rehab therapy team
- Engaging activities and pet therapy
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor hygiene and infrequent bathing/changing (mentioned by 8 reviewers)
- Unresponsive or poor communication with families (mentioned by 6 reviewers)
- Medication errors or mismanagement (mentioned by 3 reviewers)
- Unreliable transportation for medical appointments (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and changing routines?
- 2I noticed some concerns regarding communication; what is your standard process for keeping families updated on a loved one's health status or any changes in their care plan?
- 3With the rehab team being a noted strength, how do you coordinate their therapy sessions with the nursing staff to ensure consistent care throughout the day?
- 4Could you walk me through the safety measures and oversight procedures you use to ensure accuracy and consistency in medication administration?
- 5I see that pet therapy and activities are a highlight here; how do you encourage residents to participate in these programs to ensure they stay engaged and social?
- 6How does the facility manage transportation logistics for external medical appointments to ensure residents arrive on time and are properly accompanied?
Personalized based on this facility's data
Key Review Excerpts
“The staff, including the Executive Director were on top of and in most cases ahead of everything at all times. I knew each day after a visit that I could leave there feeling confident that he was in very capable hands!”
“My mother arrived at 6 pm on a Thursday. She used the buzzer for help but turned out it was broken. She found out after she decided to get up and flag a nurse but instead she fell. Within 3 hours of arriving.”
“My grandmother is living here and has been for a few years. The first two years wasn’t too bad but now. Terrible and wrong, I’m so disgusted. The one star isn’t even deserving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed formal complaints triggering several inspections, raising concerns about this facility's care quality. The most recurring issues involve accident prevention and safety hazards, medication management errors, and problems with medical record keeping. Issues appear to persist across multiple surveys, with safety hazards cited in both complaint and routine inspections. Recent deficiencies also include food safety violations and fire safety equipment maintenance problems, though the facility has correction dates for all identified issues.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 15, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
May 15, 2025Complaint5
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 26, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 16, 2024Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 26, 2023Routine12
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Have proper openings in smoke barrier doors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Sep 15, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Agawam West Rehab and Nursing
for profit
Chain Affiliation
Stern Consultants
21 facilities nationwide
Chain avg rating: 2.6/5 · Rank 16 of 22
Ownership & Management
Owners
Friedman, Shana
Owner
Beatty, Brittany
Owner
Friedman, Benjamin
Owner
Com Family Trust
Owner (parent company) · Organization
Millman, Chaim
Owner (parent company)
Newhouse, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit agawamwest.com
Medicare data downloads
Original nursing home datasets
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