Nursing HomeMedicaid Medicare 5-star

Loomis Lakeside at Reeds Landing

Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained campus and grounds. Still worth an in-person visit.

807 Wilbraham Road, Sixteen Acres · Springfield, MA 01109|42 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 17 Google reviews

(413) 782-1800 Directions Website

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What this means for your family

Loomis Lakeside at Reeds Landing has a strong overall Medicare rating. Public reviewers frequently mention: beautiful, well-maintained campus and grounds and inviting atmosphere for independent living. Review the component ratings and current source records before deciding.

Google Reviews

22 public Google reviews available

Loomis Lakeside at Reeds Landing presents a stark contrast between its beautiful, well-maintained campus and the quality of care provided in the nursing section. While independent living residents and visitors praise the grounds and friendly atmosphere, multiple families have reported serious concerns regarding neglect, unprofessional staff behavior, and poor communication in the nursing and assisted living areas.

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained campus and grounds
Inviting atmosphere for independent living
On-site medical coordination and pharmacy services

Concerns

Neglect and poor treatment of residents in the nursing/assisted living sections (mentioned by 2 reviewers)
Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Poor communication and unresponsive management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 22 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1The campus grounds look absolutely beautiful; what kind of outdoor activities or strolls are available for residents to enjoy the scenery?
2With the on-site pharmacy and medical coordination, how does the team ensure seamless communication between doctors and the nursing staff?
3How does the management team stay in regular contact with families to provide updates on a resident's well-being and care plan?
4What specific steps are taken to ensure that the high standards of your 5-star CMS health inspection are maintained daily in the nursing section?
5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating immediate care?
6How do you approach training new staff members to ensure the warm and inviting atmosphere of the campus is reflected in every interaction?

Personalized based on this facility's data

Key Review Excerpts

“Although the building and grounds are beautiful my mom was in the nursing section for almost a year and was terribly treated, neglected, and screamed at which I witnessed as I walked in at a different time than usual.”

Nursing section resident's family · 2024★☆☆☆☆

“I called this place 3 times and they Never Answered. After a lot of rings it went to a busy signal. Very unprofessional.”

Prospective family member · 2025★☆☆☆☆

“We have chosen Reeds Landing assisted living for my mom and will be moving her in soon. Toured many places and chose this for 2 big reasons: 1) everyone working there had been extremely friendly and 2) the assistance with medical care.”

Assisted living resident's family · 2022★★★★★

Source: 22 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.62hrs

83%

Registered nurses for medical care

Total Nursing

3.77hrs

92%

All nurses + aides combined

Staff Turnover

18%

Lower is better (< 30% = good)

RN Turnover

14%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.5%

21.3%

Hampden

19.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility33.4%

Worse than Avg

Here

33.4%

19.4%

21.4%

Hampden

23.7%

Residents needing more daily help over time

↓ Lower is better

This Facility23.6%

Worse than Avg

Here

23.6%

14.4%

16.9%

Hampden

15.7%

Residents with depression symptoms

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

12.1%

13.7%

Hampden

8.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.8%

Hampden

96.9%

Residents with a long-term catheter

↓ Lower is better

This Facility4.5%

Worse than Avg

Here

4.5%

0.9%

Hampden

0.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility73.1%

Worse than Avg

Here

73.1%

79.8%

77.7%

Hampden

80.1%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility78.4%

Mixed vs Avgs

Here

78.4%

81.8%

77.6%

Hampden

78.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.3%

Hampden

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

8findings in history

Latest survey: 0 · well below MA avg (8.9)

Loomis Lakeside shows a concerning pattern with 8 deficiencies across two surveys, indicating recurring issues that families should carefully consider. The facility has struggled most with infection control (appearing in both 2023 and 2024 surveys), care planning, and quality of care including mobility and incontinence management. While all deficiencies were reportedly corrected, the persistence of infection control problems across multiple inspections suggests ongoing operational challenges that warrant close scrutiny during any visit.

Nov 18, 2024Routine3 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 3, 2023Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Loomis Lakeside at Reeds Landing

Organization Type

nonprofit

Ownership & Management

Owners

Loomis Communities, INC.

Owner · Organization

100%

Key personnel

Jarry, MichaelOfficer / DirectorMantoni, MargaretOfficer / DirectorLapointe, BrianManagerMintz, JoshuaManagerTodd, LoriManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(413) 782-1800

loomiscommunities.org

807 Wilbraham Road

Springfield, MA 01109

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

17 reviews from families & visitors

Official Website

Visit loomiscommunities.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.