Aegis of Issaquah
Families consistently rate this highly — reviewers highlight beautiful, well-maintained woodland grounds. Schedule a visit to confirm the fit.
based on 27 Google reviews

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What this means for your family
Aegis of Issaquah offers a beautiful environment and highly regarded care, but families should be diligent during the tour. We strongly recommend asking for a detailed breakdown of the 'care points' billing system and inquiring about current staffing ratios and the protocol for notifying family members during medical emergencies.
Google Reviews
Google Reviews
27 reviews on Google“Aegis of Issaquah is widely praised for its beautiful, cottage-style grounds and a warm, professional care team that fosters a family-like atmosphere. While many families report high satisfaction with the activities, food quality, and staff attentiveness, there are serious, isolated reports of neglect, communication failures, and billing disputes that prospective families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained woodland grounds
- Warm, professional, and attentive staff
- Engaging activities and social atmosphere
- High-quality, inventive dining options
Concerns
- Billing complexity and high costs (mentioned by 3 reviewers)
- Understaffing and neglect of resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1The woodland grounds look absolutely beautiful; how often do residents get to enjoy outdoor time or organized walks in the garden?
- 2I noticed the dining options look quite inventive; could you tell me more about how the menus are planned and how much input residents have in their meals?
- 3We want to ensure our loved one is always well-attended to; how do you ensure the staff can maintain a high level of personalized attention during busy shifts?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting care to a resident immediately?
- 5The social atmosphere seems very engaging; what are some of the most popular group activities that residents participate in together?
- 6As we plan for the long term, could you walk us through the billing process and how you handle any unexpected changes in care costs?
Personalized based on this facility's data
Key Review Excerpts
“The cottage environment makes a cozy gathering spot for the residents in a family like setting. Activities abound and create a happy atmosphere.”
“This place is a nightmare. It was seriously understaffed. My father was severely neglected. He didn't have a functioning call button. He was hospitalized and they didn't inform me.”
“One of the challenges of working with this facility is their somewhat complicated fee basis. They have a system of care points and rates and rent points and rates”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 18, 2026Inspection
There is also a separate follow-up letter dated 05/05/2026 stating that the deficiencies listed in compliance determination 73527 were corrected.
Facility failed to complete required Washington State Name and Date of Birth background checks for 2 of 6 staff (Staff E and F) every two years.
Facility failed to ensure 1 of 6 staff (Staff F) completed required 12 hours of annual continuing education.
Facility failed to ensure Resident 3 received medications with complete dosing directions; Staff applied topical gel without using a measurement device to ensure correct dosage.
Facility failed to manage oxygen therapy for Resident 2; no documentation of actions taken or physician notification when SpO2 readings fell below 92%.
Feb 24, 2026Fire12Report
Approval Status: Disapproved. Next inspection scheduled on or after: 3/26/2026.
The IT / Electrical room had multiple items blocking electrical panels.
Extension cords were used for permanent wiring in the main office near the copier and in Dogwood House Room 411.
Fire/smoke doors propped open with wedges; fire door near room 511 was propped open and coming apart.
Facility states they have no fire dampers.
Escutcheon ring is missing on sprinkler head in Fur house near Life Enrichment hallway.
Facility unable to provide documentation for 5-Year FDC Hydro Testing.
Monthly testing and maintenance of CO alarms/detectors had not been performed.
Emergency exit gates in memory do not have language on how to exit within 6 feet of exit.
30 second monthly exit and emergency lighting activation test had not been performed.
90 min annual exit and emergency lighting power test had not been performed.
Alder House: Fire extinguisher near Health Director's office missing hose clamp.
Facility unable to provide documentation that 4th Quarter 2025 fire drills were performed for all buildings.
Jun 30, 2025Fire11Report
Inspection dated 06/30/2025 states that all violations noted during previous related inspections have been corrected.
Facility could not provide documentation for 12 planned and unannounced fire drills in the previous 12 months.
Missing documentation for first and second semi-annual hood cleaning.
Facility needs to establish a schedule for inspection of fire-rated construction.
Missing annual forward flow test report.
Missing semi-annual service records; protective covers missing from nozzles; deep fryer nozzle needs adjustment.
Vendor sticker on panel indicated Yellow status; carbon monoxide detection maintenance records not provided.
Monthly 30-second activation testing not performed and documented.
Annual 90-minute power test not performed and documented.
Missing annual service report and diesel fuel testing records.
Two loose tanks found in kitchen.
Missing annual fire door inspection documentation; resident doors 310 and 312 would not close and latch.
Feb 26, 2025Fire
Facility approval status is Disapproved. This document reflects the 02/26/2025 inspection. The file also contains an earlier 12/18/2024 inspection report showing similar unresolved deficiencies.
Missing documentation for first and second semi-annual hood cleaning.
Annual forward flow test paperwork not provided.
Missing semi-annual service documentation; nozzles missing protective covers; fryer nozzle needs adjustment.
Vendor sticker on panel indicated Yellow status.
Annual service report, log of weekly inspections, monthly 30-minute full load test, and diesel fuel testing documentation not provided.
Sep 10, 2024Inspection10Report
There are multiple pages provided, some overlapping. The facility was also found in compliance with a later follow-up inspection (Completion Date 10/31/2024) regarding previously noted deficiencies.; The facility failed to meet Assisted Living Facility requirements. Some deficiencies listed under 'Consultation' in the cover letter.; Page 3 of 3 of a cover letter. Contact person: Laurie Anderson, Field Manager, Region 2, Unit D, Residential Care Services.
Ventilation fans in 6 of 21 laundry rooms and resident bathrooms were non-operational.
Staff C lacked documentation for required CPR and first aid training.
Facility failed to ensure 1 of 6 staff (Staff C) completed required CPR and first aid training.
Facility failed to document in 4 of 9 residents' (Resident 1, 4, 8, and 9) Negotiated Service Agreements the care needs and interventions for diagnoses and physician-ordered treatments.
Facility failed to provide lockable drawers or cabinets in sampled unoccupied resident apartments.
Facility failed to maintain safe hot water temperatures between 105 F and 120 F in 8 of 27 tested sinks.
Facility failed to document communication needs and behavioral interventions for a non-English speaking resident with exit-seeking behaviors.
Facility failed to ensure 2 of 6 staff (Staff A and Staff D) were screened for Tuberculosis as required.
Facility failed to complete an investigation when a missing controlled medication (Lorazepam) was reported.
Dec 20, 2023Fire
All violations noted during previous related inspection(s) have been corrected. The report indicates all items were corrected.
Hoods, grease-removal devices, fans, ducts and other appurtenances not cleaned as required.
Combustible materials stored in exits or enclosures for stairways and ramps.
Combustible material stored in boiler rooms, mechanical rooms, electrical equipment rooms or in fire command centers.
Records of required emergency evacuation drills not properly maintained.
Improper working space and clearance in front of electrical service equipment.
Improper use of extension cords as a substitute for permanent wiring.
Failure to maintain inventory and annual visual inspection records of fire-resistance-rated construction.
May 10, 2023Fire12Report
Facility received 'Approved' status on 05/10/2023 following correction of all noted violations.; Approval status is marked as Disapproved.
Unapproved multi plug adapter found in Birch building upstairs.
Unable to provide records of annual fire wall inspection and/or repairs.
Alder building dining room door did not close/latch properly.
No documentation of annual/semi-annual commercial hood servicing.
Ginko building upstairs storage room smoke detector missing cover.
No documentation for smoke detector sensitivity test report.
Open junction box/missing cover plate in main building nurse's office.
Large hole in ceiling in Elm building laundry room closet.
Missing annual fire sprinkler inspection documentation (pipe testing, dry system, trip test, etc.).
Heat survey required for commercial hood to determine correct fusible link rating.
Unable to provide record of annual fire alarm system inspection.
Failed to provide automatic backup generator inspection/service report.
Apr 27, 2023Enforcement$500.00Report
Civil fine of $500.00 imposed. This is noted as an uncorrected deficiency previously cited on February 28, 2023.
The licensee failed to implement their policy on required respiratory protection program for twenty-three staff in alignment with standard infection control practices.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit aegisliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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