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Assisted Living

Aegis of Issaquah

Families consistently rate this highly — reviewers highlight beautiful, well-maintained woodland grounds. Schedule a visit to confirm the fit.

780 Nw Juniper Street, Gilman · Issaquah, WA 9802756 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.1/5

based on 27 Google reviews

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Aegis of Issaquah Assisted Living in Issaquah, WA — Street View
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What this means for your family

Aegis of Issaquah offers a beautiful environment and highly regarded care, but families should be diligent during the tour. We strongly recommend asking for a detailed breakdown of the 'care points' billing system and inquiring about current staffing ratios and the protocol for notifying family members during medical emergencies.

Google Reviews

Google Reviews

27 reviews on Google
Aegis of Issaquah is widely praised for its beautiful, cottage-style grounds and a warm, professional care team that fosters a family-like atmosphere. While many families report high satisfaction with the activities, food quality, and staff attentiveness, there are serious, isolated reports of neglect, communication failures, and billing disputes that prospective families should investigate thoroughly.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities9.0MedsN/AMemory8.0Comms6.0Value5.0

Strengths

  • Beautiful, well-maintained woodland grounds
  • Warm, professional, and attentive staff
  • Engaging activities and social atmosphere
  • High-quality, inventive dining options

Concerns

  • Billing complexity and high costs (mentioned by 3 reviewers)
  • Understaffing and neglect of resident needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'18(3)'20(1)'22(2)'24(9)'26(1)

Distribution · 33 analyzed

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How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1The woodland grounds look absolutely beautiful; how often do residents get to enjoy outdoor time or organized walks in the garden?
  • 2I noticed the dining options look quite inventive; could you tell me more about how the menus are planned and how much input residents have in their meals?
  • 3We want to ensure our loved one is always well-attended to; how do you ensure the staff can maintain a high level of personalized attention during busy shifts?
  • 4In the event of a medical emergency during the night, what is the specific protocol for getting care to a resident immediately?
  • 5The social atmosphere seems very engaging; what are some of the most popular group activities that residents participate in together?
  • 6As we plan for the long term, could you walk us through the billing process and how you handle any unexpected changes in care costs?

Personalized based on this facility's data


Key Review Excerpts

The cottage environment makes a cozy gathering spot for the residents in a family like setting. Activities abound and create a happy atmosphere.

Family member · 2023★★★★★

This place is a nightmare. It was seriously understaffed. My father was severely neglected. He didn't have a functioning call button. He was hospitalized and they didn't inform me.

Family member · 2025☆☆☆☆

One of the challenges of working with this facility is their somewhat complicated fee basis. They have a system of care points and rates and rent points and rates

Family member · 2015★★☆☆☆
Source: 27 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

9total
68deficiencies
Mar 18, 2026Inspection

There is also a separate follow-up letter dated 05/05/2026 stating that the deficiencies listed in compliance determination 73527 were corrected.

Background checksWAC 388-78A-2466Corrected May 2, 2026

Facility failed to complete required Washington State Name and Date of Birth background checks for 2 of 6 staff (Staff E and F) every two years.

Continuing education training requirementsWAC 388-112A-0611Corrected May 2, 2026

Facility failed to ensure 1 of 6 staff (Staff F) completed required 12 hours of annual continuing education.

Medication servicesWAC 388-78A-2210Corrected May 2, 2026

Facility failed to ensure Resident 3 received medications with complete dosing directions; Staff applied topical gel without using a measurement device to ensure correct dosage.

Coordination of health care servicesWAC 388-78A-2350Corrected May 2, 2026

Facility failed to manage oxygen therapy for Resident 2; no documentation of actions taken or physician notification when SpO2 readings fell below 92%.

Feb 24, 2026Fire

Approval Status: Disapproved. Next inspection scheduled on or after: 3/26/2026.

Working Space and ClearanceIFC 110.26 / 110.32

The IT / Electrical room had multiple items blocking electrical panels.

Extension CordsIFC 603.6

Extension cords were used for permanent wiring in the main office near the copier and in Dogwood House Room 411.

Inspection and Maintenance (Doors)IFC 705.2

Fire/smoke doors propped open with wedges; fire door near room 511 was propped open and coming apart.

Duct and Air Transfer OpeningsIFC 706.1

Facility states they have no fire dampers.

Inspection, Testing and Maintenance (Sprinkler)IFC 901.6

Escutcheon ring is missing on sprinkler head in Fur house near Life Enrichment hallway.

Testing and Maintenance (Sprinkler)IFC 903.5

Facility unable to provide documentation for 5-Year FDC Hydro Testing.

Carbon Monoxide MaintenanceIFC 915.6

Monthly testing and maintenance of CO alarms/detectors had not been performed.

Controlled Egress DoorsIFC 1010.1.9.7

Emergency exit gates in memory do not have language on how to exit within 6 feet of exit.

Activation TestIFC 1032.10.1

30 second monthly exit and emergency lighting activation test had not been performed.

Power TestIFC 1031.10.2

90 min annual exit and emergency lighting power test had not been performed.

Fire Extinguisher ProceduresNFPA 10 6.2.2

Alder House: Fire extinguisher near Health Director's office missing hose clamp.

Fire DrillsWAC 212-12-044

Facility unable to provide documentation that 4th Quarter 2025 fire drills were performed for all buildings.

Jun 30, 2025Fire

Inspection dated 06/30/2025 states that all violations noted during previous related inspections have been corrected.

Emergency Evacuation Drill Record KeepingIFC 405.6

Facility could not provide documentation for 12 planned and unannounced fire drills in the previous 12 months.

Hood and Duct CleaningIFC 606.3.3

Missing documentation for first and second semi-annual hood cleaning.

Fire-resistance-rated construction inspectionIFC 701.6

Facility needs to establish a schedule for inspection of fire-rated construction.

Sprinkler system testingIFC 903.5

Missing annual forward flow test report.

Extinguishing system serviceIFC 904.13.5.2

Missing semi-annual service records; protective covers missing from nozzles; deep fryer nozzle needs adjustment.

Fire alarm testingIFC 907.8

Vendor sticker on panel indicated Yellow status; carbon monoxide detection maintenance records not provided.

Emergency lighting activation testIFC 1032.10.1

Monthly 30-second activation testing not performed and documented.

Emergency lighting power testIFC 1031.10.2

Annual 90-minute power test not performed and documented.

Emergency power maintenanceIFC 1203.4

Missing annual service report and diesel fuel testing records.

Compressed gas securityIFC 5303.5

Two loose tanks found in kitchen.

Fire door inspection and testingNFPA 80

Missing annual fire door inspection documentation; resident doors 310 and 312 would not close and latch.

Feb 26, 2025Fire

Facility approval status is Disapproved. This document reflects the 02/26/2025 inspection. The file also contains an earlier 12/18/2024 inspection report showing similar unresolved deficiencies.

Hood and duct cleaningIFC 606.3.3

Missing documentation for first and second semi-annual hood cleaning.

Sprinkler system maintenanceIFC 903.5

Annual forward flow test paperwork not provided.

Extinguishing system serviceIFC 904.13.5.2

Missing semi-annual service documentation; nozzles missing protective covers; fryer nozzle needs adjustment.

Fire alarm maintenanceIFC 907.8

Vendor sticker on panel indicated Yellow status.

Emergency power system maintenanceIFC 1203.4

Annual service report, log of weekly inspections, monthly 30-minute full load test, and diesel fuel testing documentation not provided.

Sep 10, 2024Inspection

There are multiple pages provided, some overlapping. The facility was also found in compliance with a later follow-up inspection (Completion Date 10/31/2024) regarding previously noted deficiencies.; The facility failed to meet Assisted Living Facility requirements. Some deficiencies listed under 'Consultation' in the cover letter.; Page 3 of 3 of a cover letter. Contact person: Laurie Anderson, Field Manager, Region 2, Unit D, Residential Care Services.

Maintenance and housekeepingWAC 388-78A-3090Corrected Oct 25, 2024

Ventilation fans in 6 of 21 laundry rooms and resident bathrooms were non-operational.

Training and certification requirementsWAC 388-112A-0060Corrected Oct 25, 2024

Staff C lacked documentation for required CPR and first aid training.

Cardiopulmonary resuscitation and first aidWAC 388-78A-2460

Facility failed to ensure 1 of 6 staff (Staff C) completed required CPR and first aid training.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document in 4 of 9 residents' (Resident 1, 4, 8, and 9) Negotiated Service Agreements the care needs and interventions for diagnoses and physician-ordered treatments.

Resident unitsWAC 388-78A-3010

Facility failed to provide lockable drawers or cabinets in sampled unoccupied resident apartments.

Water supplyWAC 388-78A-2950Corrected Oct 25, 2024

Facility failed to maintain safe hot water temperatures between 105 F and 120 F in 8 of 27 tested sinks.

Service agreement planningWAC 388-78A-2130Corrected Oct 25, 2024

Facility failed to document communication needs and behavioral interventions for a non-English speaking resident with exit-seeking behaviors.

Tuberculosis Testing RequiredWAC 388-78A-2480
Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Oct 25, 2024

Facility failed to ensure 2 of 6 staff (Staff A and Staff D) were screened for Tuberculosis as required.

InvestigationsWAC 388-78A-2371Corrected Oct 25, 2024

Facility failed to complete an investigation when a missing controlled medication (Lorazepam) was reported.

Dec 20, 2023Fire

All violations noted during previous related inspection(s) have been corrected. The report indicates all items were corrected.

CleaningIFC 607.3.3 2018

Hoods, grease-removal devices, fans, ducts and other appurtenances not cleaned as required.

Means of Egress - Storage in BuildingsIFC 315.3.1 2018

Combustible materials stored in exits or enclosures for stairways and ramps.

Equipment Rooms - Storage in BuildingsIFC 315.3.3 2018

Combustible material stored in boiler rooms, mechanical rooms, electrical equipment rooms or in fire command centers.

Record KeepingIFC 0405.5 2018

Records of required emergency evacuation drills not properly maintained.

Working Space and ClearanceIFC 604.3 2018

Improper working space and clearance in front of electrical service equipment.

Extension CordsIFC 604.5 2018

Improper use of extension cords as a substitute for permanent wiring.

Owner's ResponsibilityIFC 701.6 2018 WAC 51-54A

Failure to maintain inventory and annual visual inspection records of fire-resistance-rated construction.

May 10, 2023Fire

Facility received 'Approved' status on 05/10/2023 following correction of all noted violations.; Approval status is marked as Disapproved.

Multiplug AdaptersIFC 604.4Corrected Feb 27, 2023

Unapproved multi plug adapter found in Birch building upstairs.

Owner's Responsibility (Fire Barriers)IFC 701.6

Unable to provide records of annual fire wall inspection and/or repairs.

Door OperationIFC 703.2.3Corrected Feb 27, 2023

Alder building dining room door did not close/latch properly.

Extinguishing System ServiceIFC 904.12.5.2

No documentation of annual/semi-annual commercial hood servicing.

Smoke Alarm MaintenanceIFC 907.10Corrected Apr 7, 2023

Ginko building upstairs storage room smoke detector missing cover.

Smoke Detector SensitivityIFC 907.8.3Corrected Apr 7, 2023

No documentation for smoke detector sensitivity test report.

Unapproved ConditionsIFC 605.6Corrected Feb 27, 2023

Open junction box/missing cover plate in main building nurse's office.

PenetrationsIFC 703.1Corrected Feb 27, 2023

Large hole in ceiling in Elm building laundry room closet.

Fire Protection Systems RecordsIFC 0901.6.2

Missing annual fire sprinkler inspection documentation (pipe testing, dry system, trip test, etc.).

Fusible Link MaintenanceIFC 904.5.2

Heat survey required for commercial hood to determine correct fusible link rating.

Fire Alarm InspectionIFC 907.8Corrected Apr 7, 2023

Unable to provide record of annual fire alarm system inspection.

Emergency Power RecordsIFC 1203.4.3

Failed to provide automatic backup generator inspection/service report.

Apr 27, 2023Enforcement
$500.00Report

Civil fine of $500.00 imposed. This is noted as an uncorrected deficiency previously cited on February 28, 2023.

Policies and proceduresWAC 388-78A-2600 (2)(k)

The licensee failed to implement their policy on required respiratory protection program for twenty-three staff in alignment with standard infection control practices.

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References & Resources

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