Assisted Living · Issaquah, WA
22975 Se Black Nugget Road, North Issaquah · Issaquah, WA 98029
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 50 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate University House at Issaquah highly. Reviewers highlight: engaging daily activities and lectures, warm and professional staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
University House at Issaquah is generally praised for its vibrant social atmosphere, diverse enrichment activities, and professional, caring staff. However, some families have reported significant concerns regarding high staff turnover, inconsistent dining room service, and occasional communication failures during critical situations.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Many reviewers praise the kindness and professionalism of staff, though turnover remains a noted issue.
Several reviewers cited frustration with lack of follow-up and poor communication during critical care moments.
Multiple reviewers consistently describe the facility as clean, well-maintained, and attractive.
Reviews are polarized, with some residents enjoying the food while others describe it as poor quality with slow service.
Residents and families frequently highlight the wide variety of lectures, games, and social activities available.
Families report that staff are helpful with medication and health coordination.
Some families of residents with dementia reported feeling that the facility was not equipped to handle their specific needs.
Reviewers have noted the high cost of the facility and expressed dissatisfaction when service levels did not match the price.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 58 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The staff is topnotch, professional, and loving and caring too. I highly recommend them.”
“There is a surprising array of fascinating lectures and discussion groups, which keeps him intellectually stimulated and engaged. The staff is considerate and empathetic to the needs of the elderly.”
“From the earliest stages University House treated her 'a problem' rather than a resident needing assistance settling in and making friends. They knew all of her medical care and memory concerns prior to moving in, but once she was in they created an environment of anxiety”
Source: WA Dept. of Social & Health Services
A follow-up inspection on 08/20/2025 found no deficiencies, indicating all previous issues were corrected.; This letter serves as a cover letter for a full inspection report. It notes that deficiencies were found, but the facility repaired the specific consultation deficiency (ventilation) during the inspection.
Facility failed to ensure 3 of 4 pets had required examinations and veterinarian certifications that they were free of diseases transmittable to humans.
Facility failed to maintain water temperatures between 105 F and 120 F; 15 of 17 sinks tested measured above 120 F.
Facility did not ensure all common area bathroom air exchange vents provided ventilation to the outside. The facility repaired the ventilation during the inspection.
Facility failed to include a resident's known medical history and seizure diagnosis in their assessment.
Facility failed to ensure a staff member with a positive TB skin test received a chest X-ray and evaluation for symptoms.
Facility failed to screen 1 of 15 staff members for TB within three days of hire.
Facility failed to provide lockable storage for 5 of 7 sampled residents.
Facility failed to submit background authorization forms for 8 of 8 sampled contracted staff within one business day of their start date.
Facility failed to provide a sharps container for a resident using insulin needles, resulting in needles being disposed of in general trash.
The initial inspection on 07/29/2024 resulted in a 'Disapproved' status. A follow-up inspection on 09/26/2024 verified that all violations noted in the previous inspection had been corrected, resulting in an 'Approved' status.
Missing annual forward flow test and annual report deficiencies; missing sprinkler wrench and escutcheon.
Facility must perform an inspection to ensure proper closing and latching of all trash chutes.
Failure to provide service inspection documentation for reports dated 1/18/2024 and 7/25/2024.
Unsealed penetrations noted in 4th floor stairwell 7 and 4th floor housekeeping closet C406a.
Failure to establish and maintain a schedule for inspection of fire-rated construction.
Multiple doors throughout the facility failed to self-close or latch properly.
Failure to provide required inspection paperwork for reports dated 12/8/2023 and 7/1/2024.
Loose cylinders identified in rooms 323, 364, and the kitchen.
Deficiencies found on annual report for fire alarm system not provided.
Missing annual service report and log of weekly inspections for standby power systems.
Multiple instances of unapproved use of multi-plugs, extension cords, daisy-chained power strips, and appliances plugged into power strips across various floors and rooms.
Open junction boxes found in 3rd floor room 368 and ground floor pool machine room.
K-class fire extinguisher in ground floor kitchen is located outside of the designated green area.
A separate follow-up letter dated 03/14/2024 indicates that these deficiencies were corrected and no new deficiencies were found during the follow-up inspection.
Facility failed to complete timely Washington State name and date of birth background checks for 2 of 9 sampled staff members.
Facility failed to document medication administration for 4 of 7 sampled residents, placing them at risk of medication errors.
All violations noted during the 7/26/2023 inspection were verified as corrected on 9/11/2023.
Fire/smoke damper 4-year inspection not performed/documented.
Double doors by resident rooms 103, 144, and 128 would not latch.
First semi-annual hood cleaning paperwork not provided.
Inspection schedule for fire-rated construction not established; annual inspection not completed.
Fire extinguisher had not been serviced by an outside company for over two years.
Extension cord found in stairwell 4, 3rd floor.
Missing carbon monoxide alarms in common areas with HVAC duct work; missing in boiler room.
Sprinkler system found in Yellow Status.
Annual fire door inspection schedule not established or completed.
Missing documentation for annual service, weekly inspection logs, and full load tests for emergency power systems.
Annual 90-minute power test for emergency lighting not performed/documented.
Missing documentation for semi-annual service and fusible link replacement.
Fire alarm circuit breaker locking device missing in electrical room.
Electrical room being used for storage.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with WA Dept. of Social & Health Services.
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit eraliving.com
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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