University House at Issaquah
Families consistently rate this highly — reviewers highlight engaging daily activities and lectures. Schedule a visit to confirm the fit.
based on 55 Google reviews

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What this means for your family
University House offers an excellent environment for active seniors who value social engagement and intellectual stimulation. However, families should be aware of potential inconsistencies in dining service and should ask management directly about their current staff retention and communication protocols during health transitions.
Google Reviews
Google Reviews
55 reviews on Google“University House at Issaquah is generally praised for its vibrant social atmosphere, diverse enrichment activities, and professional, caring staff. However, some families have reported significant concerns regarding high staff turnover, inconsistent dining room service, and occasional communication failures during critical situations.”
Quality Themes
Tap a score for detailsStrengths
- Engaging daily activities and lectures
- Warm and professional staff
- Clean and well-maintained facilities
- Strong sense of community and social opportunities
Concerns
- High staff turnover affecting consistency of care (mentioned by 3 reviewers)
- Poor dining room service and food quality (mentioned by 3 reviewers)
- Lack of communication during medical incidents or transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community through their reviews; how does that same level of responsiveness translate to daily communication with families?
- 2We've heard great things about the lectures and daily activities here; could you tell us more about how residents socialize and stay engaged with one another?
- 3How does the facility ensure consistent, high-quality care and continuity for residents, especially when there are changes in the caregiving team?
- 4Could you walk us through the protocol for notifying family members if a medical incident occurs or if there is a significant change in a resident's health?
- 5What steps are being taken to ensure the dining experience, including food variety and service, meets the high standards of the community?
- 6For residents who may eventually need more specialized support, what specific programs or features are in place for memory care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is topnotch, professional, and loving and caring too. I highly recommend them.”
“There is a surprising array of fascinating lectures and discussion groups, which keeps him intellectually stimulated and engaged. The staff is considerate and empathetic to the needs of the elderly.”
“From the earliest stages University House treated her 'a problem' rather than a resident needing assistance settling in and making friends. They knew all of her medical care and memory concerns prior to moving in, but once she was in they created an environment of anxiety”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 25, 2025Inspection
A follow-up inspection on 08/20/2025 found no deficiencies, indicating all previous issues were corrected.; This letter serves as a cover letter for a full inspection report. It notes that deficiencies were found, but the facility repaired the specific consultation deficiency (ventilation) during the inspection.
Facility failed to provide lockable storage for 5 of 7 sampled residents.
Facility failed to submit background authorization forms for 8 of 8 sampled contracted staff within one business day of their start date.
Facility failed to screen 1 of 15 staff members for TB within three days of hire.
Facility failed to include a resident's known medical history and seizure diagnosis in their assessment.
Facility failed to ensure 3 of 4 pets had required examinations and veterinarian certifications that they were free of diseases transmittable to humans.
Facility failed to ensure a staff member with a positive TB skin test received a chest X-ray and evaluation for symptoms.
Facility did not ensure all common area bathroom air exchange vents provided ventilation to the outside. The facility repaired the ventilation during the inspection.
Facility failed to maintain water temperatures between 105 F and 120 F; 15 of 17 sinks tested measured above 120 F.
Facility failed to provide a sharps container for a resident using insulin needles, resulting in needles being disposed of in general trash.
Sep 26, 2024Fire13Report
The initial inspection on 07/29/2024 resulted in a 'Disapproved' status. A follow-up inspection on 09/26/2024 verified that all violations noted in the previous inspection had been corrected, resulting in an 'Approved' status.
Open junction boxes found in 3rd floor room 368 and ground floor pool machine room.
Multiple instances of unapproved use of multi-plugs, extension cords, daisy-chained power strips, and appliances plugged into power strips across various floors and rooms.
Failure to provide required inspection paperwork for reports dated 12/8/2023 and 7/1/2024.
Failure to establish and maintain a schedule for inspection of fire-rated construction.
Unsealed penetrations noted in 4th floor stairwell 7 and 4th floor housekeeping closet C406a.
Multiple doors throughout the facility failed to self-close or latch properly.
Missing annual forward flow test and annual report deficiencies; missing sprinkler wrench and escutcheon.
Failure to provide service inspection documentation for reports dated 1/18/2024 and 7/25/2024.
K-class fire extinguisher in ground floor kitchen is located outside of the designated green area.
Deficiencies found on annual report for fire alarm system not provided.
Facility must perform an inspection to ensure proper closing and latching of all trash chutes.
Missing annual service report and log of weekly inspections for standby power systems.
Loose cylinders identified in rooms 323, 364, and the kitchen.
Dec 28, 2023Inspection
A separate follow-up letter dated 03/14/2024 indicates that these deficiencies were corrected and no new deficiencies were found during the follow-up inspection.
Facility failed to document medication administration for 4 of 7 sampled residents, placing them at risk of medication errors.
Facility failed to complete timely Washington State name and date of birth background checks for 2 of 9 sampled staff members.
Sep 11, 2023Fire14Report
All violations noted during the 7/26/2023 inspection were verified as corrected on 9/11/2023.
First semi-annual hood cleaning paperwork not provided.
Missing documentation for semi-annual service and fusible link replacement.
Missing documentation for annual service, weekly inspection logs, and full load tests for emergency power systems.
Inspection schedule for fire-rated construction not established; annual inspection not completed.
Fire extinguisher had not been serviced by an outside company for over two years.
Fire alarm circuit breaker locking device missing in electrical room.
Electrical room being used for storage.
Double doors by resident rooms 103, 144, and 128 would not latch.
Missing carbon monoxide alarms in common areas with HVAC duct work; missing in boiler room.
Fire/smoke damper 4-year inspection not performed/documented.
Extension cord found in stairwell 4, 3rd floor.
Sprinkler system found in Yellow Status.
Annual 90-minute power test for emergency lighting not performed/documented.
Annual fire door inspection schedule not established or completed.
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References & Resources
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Google Reviews
55 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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