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Assisted Living

University House at Issaquah

Families consistently rate this highly — reviewers highlight engaging daily activities and lectures. Schedule a visit to confirm the fit.

22975 Se Black Nugget Road, North Issaquah · Issaquah, WA 9802950 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.3/5

based on 55 Google reviews

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University House at Issaquah Assisted Living in Issaquah, WA — Street View
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What this means for your family

University House offers an excellent environment for active seniors who value social engagement and intellectual stimulation. However, families should be aware of potential inconsistencies in dining service and should ask management directly about their current staff retention and communication protocols during health transitions.

Google Reviews

Google Reviews

55 reviews on Google
University House at Issaquah is generally praised for its vibrant social atmosphere, diverse enrichment activities, and professional, caring staff. However, some families have reported significant concerns regarding high staff turnover, inconsistent dining room service, and occasional communication failures during critical situations.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities10.0Meds8.0Memory4.0Comms4.0Value3.0

Strengths

  • Engaging daily activities and lectures
  • Warm and professional staff
  • Clean and well-maintained facilities
  • Strong sense of community and social opportunities

Concerns

  • High staff turnover affecting consistency of care (mentioned by 3 reviewers)
  • Poor dining room service and food quality (mentioned by 3 reviewers)
  • Lack of communication during medical incidents or transitions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'18(2)'21(7)'23(17)'25(6)'26(2)

Distribution · 58 analyzed

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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the management engages with the community through their reviews; how does that same level of responsiveness translate to daily communication with families?
  • 2We've heard great things about the lectures and daily activities here; could you tell us more about how residents socialize and stay engaged with one another?
  • 3How does the facility ensure consistent, high-quality care and continuity for residents, especially when there are changes in the caregiving team?
  • 4Could you walk us through the protocol for notifying family members if a medical incident occurs or if there is a significant change in a resident's health?
  • 5What steps are being taken to ensure the dining experience, including food variety and service, meets the high standards of the community?
  • 6For residents who may eventually need more specialized support, what specific programs or features are in place for memory care?

Personalized based on this facility's data


Key Review Excerpts

The staff is topnotch, professional, and loving and caring too. I highly recommend them.

Family member of resident · 2023★★★★★

There is a surprising array of fascinating lectures and discussion groups, which keeps him intellectually stimulated and engaged. The staff is considerate and empathetic to the needs of the elderly.

Family member of resident · 2023★★★★★

From the earliest stages University House treated her 'a problem' rather than a resident needing assistance settling in and making friends. They knew all of her medical care and memory concerns prior to moving in, but once she was in they created an environment of anxiety

Family member of resident · 2022☆☆☆☆
Source: 55 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

4total
38deficiencies
Jun 25, 2025Inspection

A follow-up inspection on 08/20/2025 found no deficiencies, indicating all previous issues were corrected.; This letter serves as a cover letter for a full inspection report. It notes that deficiencies were found, but the facility repaired the specific consultation deficiency (ventilation) during the inspection.

Resident unitsWAC 388-78A-3010Corrected Aug 7, 2025

Facility failed to provide lockable storage for 5 of 7 sampled residents.

Background checksWAC 388-78A-2468Corrected Aug 7, 2025

Facility failed to submit background authorization forms for 8 of 8 sampled contracted staff within one business day of their start date.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Aug 7, 2025

Facility failed to screen 1 of 15 staff members for TB within three days of hire.

Full assessment topicsWAC 388-78A-2090Corrected Aug 7, 2025

Facility failed to include a resident's known medical history and seizure diagnosis in their assessment.

PetsWAC 388-78A-2620Corrected Aug 7, 2025

Facility failed to ensure 3 of 4 pets had required examinations and veterinarian certifications that they were free of diseases transmittable to humans.

Tuberculosis Positive test resultWAC 388-78A-2485Corrected Aug 7, 2025

Facility failed to ensure a staff member with a positive TB skin test received a chest X-ray and evaluation for symptoms.

Toilet rooms and bathroomsWAC 388-78A-3030

Facility did not ensure all common area bathroom air exchange vents provided ventilation to the outside. The facility repaired the ventilation during the inspection.

Water supplyWAC 388-78A-2950Corrected Aug 7, 2025

Facility failed to maintain water temperatures between 105 F and 120 F; 15 of 17 sinks tested measured above 120 F.

Policies and proceduresWAC 388-78A-2600Corrected Aug 7, 2025

Facility failed to provide a sharps container for a resident using insulin needles, resulting in needles being disposed of in general trash.

Sep 26, 2024Fire

The initial inspection on 07/29/2024 resulted in a 'Disapproved' status. A follow-up inspection on 09/26/2024 verified that all violations noted in the previous inspection had been corrected, resulting in an 'Approved' status.

Open electrical terminationsIFC 603.2.2

Open junction boxes found in 3rd floor room 368 and ground floor pool machine room.

Application and useIFC 603.5.2

Multiple instances of unapproved use of multi-plugs, extension cords, daisy-chained power strips, and appliances plugged into power strips across various floors and rooms.

CleaningIFC 606.3.3

Failure to provide required inspection paperwork for reports dated 12/8/2023 and 7/1/2024.

Owner's ResponsibilityIFC 701.6

Failure to establish and maintain a schedule for inspection of fire-rated construction.

Penetrations - Maintaining ProtectionIFC 703.1

Unsealed penetrations noted in 4th floor stairwell 7 and 4th floor housekeeping closet C406a.

Door OperationIFC 705.2.4

Multiple doors throughout the facility failed to self-close or latch properly.

Testing and MaintenanceIFC 903.5

Missing annual forward flow test and annual report deficiencies; missing sprinkler wrench and escutcheon.

Extinguishing System ServiceIFC 904.13.5.2

Failure to provide service inspection documentation for reports dated 1/18/2024 and 7/25/2024.

Portable Fire ExtinguishersIFC 906.2

K-class fire extinguisher in ground floor kitchen is located outside of the designated green area.

Inspection, Testing and MaintenanceIFC 907.8

Deficiencies found on annual report for fire alarm system not provided.

Chute Discharge ProtectionIFC 1103.4.9.5

Facility must perform an inspection to ensure proper closing and latching of all trash chutes.

MaintenanceIFC 1203.4

Missing annual service report and log of weekly inspections for standby power systems.

SecurityIFC 5303.5

Loose cylinders identified in rooms 323, 364, and the kitchen.

Dec 28, 2023Inspection

A separate follow-up letter dated 03/14/2024 indicates that these deficiencies were corrected and no new deficiencies were found during the follow-up inspection.

Content of resident recordsWAC 388-78A-2410Corrected Feb 16, 2024

Facility failed to document medication administration for 4 of 7 sampled residents, placing them at risk of medication errors.

Background checksWAC 388-78A-2466Corrected Feb 16, 2024

Facility failed to complete timely Washington State name and date of birth background checks for 2 of 9 sampled staff members.

Sep 11, 2023Fire

All violations noted during the 7/26/2023 inspection were verified as corrected on 9/11/2023.

CleaningIFC 607.3.3 2018Corrected Sep 11, 2023

First semi-annual hood cleaning paperwork not provided.

Extinguishing System ServiceIFC 904.12.5.2 2018Corrected Sep 11, 2023

Missing documentation for semi-annual service and fusible link replacement.

MaintenanceIFC 1203.4 2018Corrected Sep 11, 2023

Missing documentation for annual service, weekly inspection logs, and full load tests for emergency power systems.

Owner's ResponsibilityIFC 701.6 2018 WAC 51-54ACorrected Sep 11, 2023

Inspection schedule for fire-rated construction not established; annual inspection not completed.

Portable Fire ExtinguishersIFC 906.2 2015, 2018Corrected Sep 11, 2023

Fire extinguisher had not been serviced by an outside company for over two years.

Circuit identification and AccessibilityNFPA 72 10.6.5.2Corrected Sep 11, 2023

Fire alarm circuit breaker locking device missing in electrical room.

Equipment Rooms - Storage in BuildingsIFC 315.3.3 2018Corrected Sep 11, 2023

Electrical room being used for storage.

Door OperationIFC 705.2.4 2018Corrected Sep 11, 2023

Double doors by resident rooms 103, 144, and 128 would not latch.

Fuel-Burning Forced-Air FurnacesIFC 915.1.3 2018Corrected Sep 11, 2023

Missing carbon monoxide alarms in common areas with HVAC duct work; missing in boiler room.

Fire/Smoke Dampers Inspection and TestingNFPA 80 19.4Corrected Sep 11, 2023

Fire/smoke damper 4-year inspection not performed/documented.

Extension CordsIFC 604.5 2018Corrected Sep 11, 2023

Extension cord found in stairwell 4, 3rd floor.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018Corrected Sep 11, 2023

Sprinkler system found in Yellow Status.

Power TestIFC 1031.10.2 2018Corrected Sep 11, 2023

Annual 90-minute power test for emergency lighting not performed/documented.

Fire Door Inspection and TestingNFPA 80 5.2.1Corrected Sep 11, 2023

Annual fire door inspection schedule not established or completed.

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References & Resources

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